Support Board
Date/Time: Tue, 11 Mar 2025 01:57:00 +0000
Pricing - Billing
View Count: 1276
| [2020-09-26 15:14:30] |
| Betz - Posts: 2 |
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My Monthly Subscription (Level 5) Package was Setup to Be Withdrawn as a Bundle from AMP Global. I Let Me Account Get to Low at AMP and Sierra Sent a Request to Deposit Funds to Avoid Service Interruption. Now Because I Made that Payment to Sierra Directly the Bundle Payment Seems to be Broken. I've Contacted AMP and They State It's a Sierra Issue. Funds are Now Available at AMP But Sierra is Generating Payment Messages Due to the Sierra Account Showing a Low Balance. Long Story Short How Do I Get Payment Arrangement Back to the Way it Was Originally, Through AMP Global. |
| [2020-09-28 09:53:43] |
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The Sierra Chart account you have posted with here, is not associated with AMP. You need to login to this Support Board with your Sierra Chart account used with AMP. You can do that at the top left of this board. Post a message here when that is done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-09-28 23:29:32] |
| Betz - Posts: 2 |
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Done
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| [2020-09-29 14:20:37] |
| John - SC Support - Posts: 38547 |
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That is the same account as previously. We need for you to login with your AMP account so we know which account we are dealing with. The AMP Account Name will start with "AC". You will need to log out of the Sierra Chart website and then login again using that AMP Account Name. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-04-25 16:45:20] |
| John - SC Support - Posts: 38547 |
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Where can I find a new post on this topic, please?
We do not understand what you are asking. Can you please give us more information. Or, if you are asking how to start a new post, then you do this by selecting the button at the top of the Support Board that states Go To Self-Help Portal and Start New Support Request. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: