Support Board
Date/Time: Thu, 13 Feb 2025 07:42:26 +0000
Chart drawings vanished after update to current version
View Count: 900
| [2020-09-25 13:33:35] |
| User459170 - Posts: 262 |
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This morning, my data wouldnt download, so I checked for current updates and updated. Now all my drawings on the charts have disappeared?! Where are these drawings stored? Is there any fix? What went wrong? Count down timer doesnt work anymore? What a mess early in the morning!
Date Time Of Last Edit: 2020-09-25 13:44:02
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| [2020-09-25 13:50:25] |
| User459170 - Posts: 262 |
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I went back to previous version and the drawings are back now and also the countdown timer.
Date Time Of Last Edit: 2020-09-25 13:50:42
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| [2020-09-25 17:58:24] |
| User459170 - Posts: 262 |
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There are still issues like some bars show OHLC as 0,0,0,0 in tool values window.
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| [2020-09-28 09:25:57] |
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Post #1 makes absolutely no sense to us. We have no idea why you would have such a problem. No such problem exists in Sierra Chart. You can also see the drawings in Tools >> Manage Chart Drawings Window. We really do not know what is going on in your case. You may want to re-download the data in the chart: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-13 17:13:58] |
| SviCh - Posts: 40 |
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I have the same problem in my case. I prefer to update SC version rarely, but this time I had to exactly for the same reason as User459170 did: on some charts data failed to download, holes appeared that I managed to fill by right click >> "delete and download" several times until success. After a week or so of experiencing this, I decided to update to from 1997 to 2180. After I've got updated, the problem with holes has gone. But my drawings disappeared. In Tools >> Manage Chart Drawings Window I noticed a strange thing, all my drawings got invalid year, like this one: Drawing Type | Symbol | Locked | Hidden | Alert | Anchors | ID | Text Text | F.US.CLEX20 | | | | A1(150085-11-27 00:41:05, 40.739998) | -8923 | watching 9 New drawings that I make looks fine (both visually and in "Manage Chart Drawings Window") |
| [2020-10-13 20:29:50] |
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We will look into the cause of this. Update: This will be solved in the next release. It is a problem when updating to versions of Sierra Chart which support the new integer based Date-Time a object, from a significantly older version that does not support the new Chartbook format. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-10-13 20:50:05
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| [2020-11-07 13:19:59] |
| User459170 - Posts: 262 |
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I had posted earlier that when I upgraded there are issues with some (not all) bars showing OHLC as 0,0,0,0 in the period OHLC study. The last time I rolled back to an earlier version. Today I tried to upgrade and see, same issue again. Will there be a fix for this? Thank you.
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| [2020-11-08 03:40:40] |
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We are not aware of any problem like this. Provide an image of the chart showing this, by following these instructions: https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-09 01:37:38] |
| User459170 - Posts: 262 |
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http://www.sierrachart.com/image.php?Image=1604885958287.png It is the period ohlc variable period study, using current period. It happens in some bars, not in all bars. Date Time Of Last Edit: 2020-11-09 01:40:54
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| [2020-11-09 06:33:24] |
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Most likely this issue relates to this Study Input: Minimum Required Time Period as % Set that to 0 in this case. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-09 06:39:54] |
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Actually we do see the problem. We are looking into it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-24 23:46:04] |
| User459170 - Posts: 262 |
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Hi, wondering if this has been fixed. Thanks so much.
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| [2020-11-25 14:50:18] |
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Post #9 is resolved. You should first update and see if the issue is resolved rather than asking here. Instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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