Support Board
Date/Time: Tue, 11 Feb 2025 21:33:45 +0000
charts not downloading data
View Count: 501
| [2020-09-24 05:36:48] |
| Don H - Posts: 31 |
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Problem just came up today, was fine before. When I open Sierra and connect to datafeed no new data appears. Messages read: "connecting to server creating socket new receive buffer size connecting to ip network connection to server complete starting socket receive thread sending encoding request to binary VLS socket gracefully closed by remote side closesocket call o bytes remaining in receiver socket when socket closed graceful close received or receive error. shutdown complete.closing socket now closed waitring for socket receive threrad to end closesocket call disconnected from the server" thanks |
| [2020-09-24 06:02:53] |
| Sierra_Chart Engineering - Posts: 18389 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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