Support Board
Date/Time: Tue, 11 Feb 2025 21:16:37 +0000
Question on change to
View Count: 487
| [2020-09-24 01:48:30] |
| Rob_2560 - Posts: 20 |
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I checked the box "Safe mode" as instructed by you yesterday to make the platform ladder smoother operating. Once I did that, I could not get my usual screens and ladder to come up. Tried several times with no success. Please resolve. Rob Slater |
| [2020-09-24 14:21:38] |
| John - SC Support - Posts: 37887 |
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The reason we ask you to run in Safe Mode is to eliminate the possibility of a 3rd party study causing an issue with the software. So the first question is whether you notice things running smoother now that the 3rd party software is not running? If it is, then you would need to talk to the creator of the 3rd party software to find out why their software is causing things to slow down your system. If you want to get everything back, then just restart Sierra Chart and turn off Safe Mode. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-09-25 05:39:47] |
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and ladder to come up. In regards to this, here are the instructions to open a Trading DOM:Chart Trading and the Chart DOM: Trade DOM Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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