Support Board
Date/Time: Tue, 11 Feb 2025 20:54:50 +0000
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| [2020-09-22 13:42:48] |
| Eunike Auer - Posts: 1 |
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Please help me! I can no longer open my data. Can you tell me what the problem is? Thanks in advance! Sincerely, Eunike Auer |
| [2020-09-22 14:23:56] |
| John - SC Support - Posts: 37887 |
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We need more information on what exactly is happening along with your message log. Use these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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