Support Board
Date/Time: Tue, 11 Feb 2025 20:32:53 +0000
Loading issues
View Count: 424
| [2020-09-21 17:31:04] |
| User845052 - Posts: 75 |
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Hi, The platform has been getting stuck at 99% loading during initial chartbook startups. It hangs for a long while and then will complete its load. This only started happening recently. Additionally, I noticed it would get frozen in loading when I select "Show Orders." In all cases the platform completes loading without fail, but the delay it very extended. Thanks |
| [2020-09-21 18:18:18] |
| John - SC Support - Posts: 37887 |
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There are a number of factors that can impact the loading time, especially if you have Market Depth data that needs to be loaded and displayed. Let us know exactly what the message is when it is stuck at 99% (this will tell us what file it is trying to read). Also, how long is the wait that you are encountering? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-09-21 21:17:46] |
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Based upon what you are describing, this is going to be related to the studies you are using on the chart. Refer to: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.4 - Inefficient Study Configurations or Advanced Custom Studies Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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