Support Board
Date/Time: Tue, 11 Feb 2025 20:43:48 +0000
CQG error connection
View Count: 588
| [2020-09-21 16:26:53] |
| User370574 - Posts: 1 |
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Reading Internal Order ID file. | 2020-09-21 13:54:35.302 Reading Trade Orders file. | 2020-09-21 13:54:35.412 Reading Trade Positions file. | 2020-09-21 13:54:35.414 Reading Account Balance file. | 2020-09-21 13:54:35.415 UDPListener (1440). Port 22904 | Listening on UDP port 22904. | 2020-09-21 13:54:35.441 Software version: 2171 64-bit | 2020-09-21 13:54:35.441 Primary Thread ID: 11136 | 2020-09-21 13:54:35.441 Usage end date: 2020-10-06 | 2020-09-21 13:54:35.441 Enabled for: Advanced Features 2. | 2020-09-21 13:54:35.441 Enabled for: Sierra Chart Historical Data Service. | 2020-09-21 13:54:35.441 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-09-21 13:54:35.441 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-09-21 13:54:35.441 Current selected Data/Trading service: TeleTrader | 2020-09-21 13:54:35.441 Custom symbol settings values: enabled | 2020-09-21 13:54:35.441 Chart Update Interval: 500 | 2020-09-21 13:54:35.441 Intraday Data Storage Time Unit: 1 | 2020-09-21 13:54:35.441 Time Zone: +00:00:00 (UTC+00) | 2020-09-21 13:54:35.441 2020-09-21 15:54:35 Local computer time | 2020-09-21 13:54:35.441 2020-09-21 13:54:35 Local computer time in UTC | 2020-09-21 13:54:35.441 2020-09-21 13:54:35 Local computer time in SC Time Zone | 2020-09-21 13:54:35.441 2020-09-21 13:54:34 Server time in UTC | 2020-09-21 13:54:35.441 Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-09-21 13:54:35.441 Program path: C:\SierraChart\ | 2020-09-21 13:54:35.441 Data Files path: C:\SierraChart\Data\ | 2020-09-21 13:54:35.441 OS Version Number: 10.0 | 2020-09-21 13:54:35.441 Locale Setting: C | 2020-09-21 13:54:35.442 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2020-09-21 13:54:35.442 Allowed protected custom studies: | 2020-09-21 13:54:35.442 Checking for new symbol settings. Requested symbol settings MD5 for service code teletrader.datafeed. Request ID: 1. | 2020-09-21 13:54:35.474 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2020-09-21 13:54:35.510 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2020-09-21 13:54:35.586 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2020-09-21 13:54:35.587 Received 5 login tokens. | 2020-09-21 13:54:35.764 Symbol settings MD5 received. Request ID: 1. | 2020-09-21 13:54:35.834 Requested symbol settings for service code teletrader.datafeed. Request ID: 2. | 2020-09-21 13:54:35.834 Symbol settings received. Request ID: 2. | 2020-09-21 13:54:36.202 Files to Open on Start up | Opening file: ExampleChartbook.cht | 2020-09-21 13:54:38.863 XAUUSD 1 Min #1 | Reloading chart. | 2020-09-21 13:54:38.902 XAUUSD Daily #2 | Reloading chart. | 2020-09-21 13:54:38.955 US30 1 Min #3 | Reloading chart. | 2020-09-21 13:54:38.993 USOil 1 Min #4 | Reloading chart. | 2020-09-21 13:54:39.042 ESU19 1 Min #5 | Reloading chart. | 2020-09-21 13:54:39.073 $INX Daily #6 | Reloading chart. | 2020-09-21 13:54:39.108 EURUSD Daily #7 | Reloading chart. | 2020-09-21 13:54:39.146 EURUSD 5 Min #8 | Reloading chart. | 2020-09-21 13:54:39.180 ESU19 #9 | Reloading chart. | 2020-09-21 13:54:39.213 ESU19 1 Min #10 | Reloading chart. | 2020-09-21 13:54:39.512 XAUUSD 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\XAUUSD.scid | 2020-09-21 13:54:39.545 XAUUSD Daily #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\XAUUSD.dly | 2020-09-21 13:54:39.548 US30 1 Min #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\US30.scid | 2020-09-21 13:54:39.552 USOil 1 Min #4 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\USOil.scid | 2020-09-21 13:54:39.555 ESU19 1 Min #5 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESU19.scid | 2020-09-21 13:54:39.558 EURUSD 5 Min #8 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\EURUSD.scid | 2020-09-21 13:54:39.562 ESU19 #9 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESU19.scid | 2020-09-21 13:54:39.564 ESU19 1 Min #10 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESU19.scid | 2020-09-21 13:54:39.582 TeleTrader | Username or Password is blank. Set the Username and Password in 'Global Settings >> Data/Trade Service Settings' | 2020-09-21 13:54:39.689 * TeleTrader | Username or Password is blank. Set the Username and Password in 'Global Settings >> Data/Trade Service Settings' | 2020-09-21 13:54:39.691 * TeleTrader | Username or Password is blank. Set the Username and Password in 'Global Settings >> Data/Trade Service Settings' | 2020-09-21 13:54:39.691 * TeleTrader | Username or Password is blank. Set the Username and Password in 'Global Settings >> Data/Trade Service Settings' | 2020-09-21 13:54:39.692 * TeleTrader | Username or Password is blank. Set the Username and Password in 'Global Settings >> Data/Trade Service Settings' | 2020-09-21 13:54:39.693 * TeleTrader | Username or Password is blank. Set the Username and Password in 'Global Settings >> Data/Trade Service Settings' | 2020-09-21 13:54:39.701 * TeleTrader | Username or Password is blank. Set the Username and Password in 'Global Settings >> Data/Trade Service Settings' | 2020-09-21 13:54:39.708 * TeleTrader | Username or Password is blank. Set the Username and Password in 'Global Settings >> Data/Trade Service Settings' | 2020-09-21 13:54:40.006 * TeleTrader | Username or Password is blank. Set the Username and Password in 'Global Settings >> Data/Trade Service Settings' | 2020-09-21 13:54:41.535 * Symbol settings could not be loaded because there are no applicable files to load. | 2020-09-21 13:55:57.856 Requested symbol settings for service code 0. Request ID: 3. | 2020-09-21 13:55:57.857 Current selected Data/Trading service: No Service | 2020-09-21 13:55:57.861 Symbol settings received. Request ID: 3. | 2020-09-21 13:55:58.257 The response for symbol settings was empty, so the symbol settings file was not created or modified. | 2020-09-21 13:55:58.257 * No Service | Disconnected. | 2020-09-21 13:55:59.876 No Service | Disconnected. | 2020-09-21 13:55:59.876 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-09-21 13:55:59.876 No Service | Connected to server complete. | 2020-09-21 13:56:02.883 Triggering next historical data download in queue. | 2020-09-21 13:56:02.884 Triggering next historical data download in queue. | 2020-09-21 13:56:02.884 Triggering next historical data download in queue. | 2020-09-21 13:56:02.884 Triggering next historical data download in queue. | 2020-09-21 13:56:02.884 Triggering next historical data download in queue. | 2020-09-21 13:56:02.884 No Service | Starting real-time market data updates for: XAUUSD. ID: 1 | 2020-09-21 13:56:03.009 No Service | Subscribing to streaming market data in the service client is not supported. Symbol: XAUUSD | 2020-09-21 13:56:03.009 No Service | Requesting security definition data for: XAUUSD. ID: 1 | 2020-09-21 13:56:03.009 No historical data client is currently set to download historical Intraday data for XAUUSD. | 2020-09-21 13:56:03.009 Real-time Intraday chart data file updates started for XAUUSD | 2020-09-21 13:56:03.009 Opened cached Intraday file: C:\SierraChart\Data\XAUUSD.scid. Thread ID: 11136 | 2020-09-21 13:56:03.010 Intraday chart data file opened for XAUUSD | 2020-09-21 13:56:03.010 No historical data client is currently set to download historical Daily data for XAUUSD. | 2020-09-21 13:56:03.058 No Service | Starting real-time market data updates for: US30. ID: 2 | 2020-09-21 13:56:03.059 No Service | Subscribing to streaming market data in the service client is not supported. Symbol: US30 | 2020-09-21 13:56:03.059 No Service | Requesting security definition data for: US30. ID: 2 | 2020-09-21 13:56:03.059 No historical data client is currently set to download historical Intraday data for US30. | 2020-09-21 13:56:03.059 Real-time Intraday chart data file updates started for US30 | 2020-09-21 13:56:03.059 Opened cached Intraday file: C:\SierraChart\Data\US30.scid. Thread ID: 11136 | 2020-09-21 13:56:03.059 Intraday chart data file opened for US30 | 2020-09-21 13:56:03.059 No Service | Starting real-time market data updates for: ESU19. ID: 3 | 2020-09-21 13:56:03.060 No Service | Subscribing to streaming market data in the service client is not supported. Symbol: ESU19 | 2020-09-21 13:56:03.060 No Service | Requesting security definition data for: ESU19. ID: 3 | 2020-09-21 13:56:03.060 No historical data client is currently set to download historical Intraday data for ESU19. | 2020-09-21 13:56:03.060 Real-time Intraday chart data file updates started for ESU19 | 2020-09-21 13:56:03.060 Opened cached Intraday file: C:\SierraChart\Data\ESU19.scid. Thread ID: 11136 | 2020-09-21 13:56:03.060 Intraday chart data file opened for ESU19 | 2020-09-21 13:56:03.060 No Service | Starting real-time market data updates for: USOil. ID: 4 | 2020-09-21 13:56:03.061 No Service | Subscribing to streaming market data in the service client is not supported. Symbol: USOil | 2020-09-21 13:56:03.061 No Service | Requesting security definition data for: USOil. ID: 4 | 2020-09-21 13:56:03.061 No historical data client is currently set to download historical Intraday data for USOil. | 2020-09-21 13:56:03.061 Real-time Intraday chart data file updates started for USOil | 2020-09-21 13:56:03.061 Opened cached Intraday file: C:\SierraChart\Data\USOil.scid. Thread ID: 11136 | 2020-09-21 13:56:03.061 Intraday chart data file opened for USOil | 2020-09-21 13:56:03.061 No historical data client is currently set to download historical Daily data for $INX. | 2020-09-21 13:56:03.291 No Service | Starting real-time market data updates for: $INX. ID: 5 | 2020-09-21 13:56:03.291 No Service | Subscribing to streaming market data in the service client is not supported. Symbol: $INX | 2020-09-21 13:56:03.291 No Service | Requesting security definition data for: $INX. ID: 5 | 2020-09-21 13:56:03.291 No historical data client is currently set to download historical Daily data for EURUSD. | 2020-09-21 13:56:03.363 No Service | Starting real-time market data updates for: EURUSD. ID: 6 | 2020-09-21 13:56:03.363 No Service | Subscribing to streaming market data in the service client is not supported. Symbol: EURUSD | 2020-09-21 13:56:03.363 No Service | Requesting security definition data for: EURUSD. ID: 6 | 2020-09-21 13:56:03.364 No historical data client is currently set to download historical Intraday data for EURUSD. | 2020-09-21 13:56:03.370 Real-time Intraday chart data file updates started for EURUSD | 2020-09-21 13:56:03.370 Opened cached Intraday file: C:\SierraChart\Data\EURUSD.scid. Thread ID: 11136 | 2020-09-21 13:56:03.370 Intraday chart data file opened for EURUSD | 2020-09-21 13:56:03.370 EURUSD 5 Min #7 | Reloading chart. | 2020-09-21 13:57:42.725 EURUSD 5 Min #7 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\EURUSD.scid | 2020-09-21 13:57:43.221 USOil 60 Min #4 | Reloading chart. | 2020-09-21 13:58:33.777 USOil 60 Min #4 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\USOil.scid | 2020-09-21 13:58:33.814 Requested symbol settings for service code 0. Request ID: 4. | 2020-09-21 13:58:41.087 Symbol settings received. Request ID: 4. | 2020-09-21 13:58:41.443 The response for symbol settings was empty, so the symbol settings file was not created or modified. | 2020-09-21 13:58:41.443 * Requested symbol settings for service code 0. Request ID: 5. | 2020-09-21 13:59:02.802 Symbol settings received. Request ID: 5. | 2020-09-21 13:59:03.161 The response for symbol settings was empty, so the symbol settings file was not created or modified. | 2020-09-21 13:59:03.161 * EURUSD Daily #7 | Reloading chart. | 2020-09-21 13:59:35.391 Created process C:\SierraChart\NPP\Notepad++.exe. Current folder: C:\SierraChart\NPP | 2020-09-21 14:00:48.141 EURUSD Daily #7 | Text editing operation is now complete. Reloading chart. | 2020-09-21 14:00:51.888 EURUSD Daily #7 | Reloading chart. | 2020-09-21 14:00:51.891 No historical data client is currently set to download historical Daily data for EURUSD. | 2020-09-21 14:00:55.875 No Service | Disconnected. | 2020-09-21 14:06:07.725 No Service | Disconnected. | 2020-09-21 14:06:07.844 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 6. | 2020-09-21 14:06:07.847 Current selected Data/Trading service: CQG WebAPI | 2020-09-21 14:06:07.847 Symbol settings MD5 received. Request ID: 6. | 2020-09-21 14:06:08.380 Requested symbol settings for service code cqg. Request ID: 7. | 2020-09-21 14:06:08.381 Symbol settings received. Request ID: 7. | 2020-09-21 14:06:09.059 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-09-21 14:06:16.496 CQG WebAPI | Connecting to server api.cqg.com | 2020-09-21 14:06:19.485 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2020-09-21 14:06:19.485 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2020-09-21 14:06:19.821 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2020-09-21 14:06:19.821 CQG WebSocket socket (1) | Connecting to IP: 195.166.124.165. | 2020-09-21 14:06:19.821 CQG WebSocket | Opening WebSocket. | 2020-09-21 14:06:19.903 CQG WebSocket | Sending WebSocket handshake. | 2020-09-21 14:06:19.903 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2020-09-21 14:06:20.158 CQG WebSocket | Server header | Connection: upgrade | 2020-09-21 14:06:20.158 CQG WebSocket | Server header | Sec-WebSocket-Accept: qLFsP/Sya9ihqbPibpyZ/IQqyfE= | 2020-09-21 14:06:20.158 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2020-09-21 14:06:20.158 CQG WebSocket | Server header | Upgrade: websocket | 2020-09-21 14:06:20.158 CQG WebSocket | Server header | | 2020-09-21 14:06:20.158 CQG WebSocket | Web socket state is now open. | 2020-09-21 14:06:20.158 CQG WebAPI | WebSocket connected. | 2020-09-21 14:06:20.158 CQG WebAPI | Sending market data logon message. | 2020-09-21 14:06:20.158 CQG WebAPI | Market data logon unsuccessful. Server message: Username or password is incorrect. | 2020-09-21 14:06:20.678 CQG WebSocket socket (1) | CloseSocket call. | 2020-09-21 14:06:20.798 CQG WebSocket socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2020-09-21 14:06:20.798 CQG WebAPI | Disconnected. | 2020-09-21 14:06:20.798 CQG WebAPI | Not reconnecting due to connection error condition. | 2020-09-21 14:06:20.798 CQG WebSocket | WebSocket closed. | 2020-09-21 14:06:20.798 CQG WebAPI | WebSocket closed. | 2020-09-21 14:06:20.798 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2020-09-21 14:06:20.814 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2020-09-21 14:06:20.891 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2020-09-21 14:06:20.891 |
| [2020-09-21 18:08:56] |
| John - SC Support - Posts: 37887 |
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What data/trade service are you trying to connect to?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-09-21 20:46:17] |
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In the case of connecting to CQG, this is relevant message: CQG WebAPI | Market data logon unsuccessful. Server message: Username or password is incorrect. | 2020-09-21 14:06:20.678
Refer to number 5 here: CQG Trading Platform Service: Common Error Messages For the instructions to connect to any one of the supported services, refer to: Supported Data and Trading Services Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-09-21 20:47:52
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