Support Board
Date/Time: Tue, 11 Feb 2025 18:17:10 +0000
"Error opening Chartbook file for determining internal version"
View Count: 548
| [2020-09-18 14:41:19] |
| User727583 - Posts: 6 |
|
Hi, I've recently been unable to open several of my key chartbooks. I'm not sure what happened. The message on the log is as follows: Error opening Chartbook file for determining internal version. C:\SierraChart\Data\ESF Chartbook.Cht. | 2020-09-18 21:36:19.818 * The Chartbook file requires a newer version of Sierra Chart or is not a valid Chartbook. File: C:\SierraChart\Data\ESF Chartbook.Cht | 2020-09-18 21:36:19.818 * I have the latest version of Sierra Chart. Most of my other chartbooks are still working. I cannot find any relevant documentation that addresses this issue and so I am getting in touch. Thanks, SF |
| [2020-09-18 18:23:08] |
| |
|
Attach that file following these instructions and we will look at it: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile For the time being use a backup Chartbook: Chartbooks (Workspaces): Accessing a Backup Chartbook File Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: