Support Board
Date/Time: Tue, 11 Feb 2025 18:03:21 +0000
Trades does not go through
View Count: 555
| [2020-09-17 16:09:46] |
| lovelivelaught - Posts: 55 |
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Hello I am so happy that you resumed support with Rithmic. My trades doesnt go through. When I use demo account everything working fine, when I switch to my live account trades doesn't go though and it doesn't show that I have any live trades on my chart either. So basically every time I press buy sell buttons it doesn't do anything on my live account. Here is a Trading message log: TradeActivity files query time: 0.146900 seconds. Entries: 0. Current queries: 2 | 2020-09-17 07:40:47.123 TradeActivity files query time: 0.002693 seconds. Entries: 692. Current queries: 1 | 2020-09-17 07:40:47.126 TradeActivity files query time: 0.002292 seconds. Entries: 0. Current queries: 1 | 2020-09-17 07:40:51.545 TradeActivity files query time: 0.000687 seconds. Entries: 0. Current queries: 2 | 2020-09-17 07:40:51.548 TradeActivity files query time: 0.001985 seconds. Entries: 0. Current queries: 3 | 2020-09-17 07:40:51.554 TradeActivity files query time: 0.002142 seconds. Entries: 78. Current queries: 1 | 2020-09-17 07:40:51.716 TradeActivity files query time: 0.001995 seconds. Entries: 78. Current queries: 1 | 2020-09-17 07:40:52.146 TradeActivity files query time: 0.002118 seconds. Entries: 78. Current queries: 1 | 2020-09-17 07:40:52.863 TradeActivity files query time: 0.002235 seconds. Entries: 0. Current queries: 1 | 2020-09-17 07:40:53.203 TradeActivity files query time: 0.002328 seconds. Entries: 0. Current queries: 2 | 2020-09-17 07:40:53.285 TradeActivity files query time: 0.002246 seconds. Entries: 0. Current queries: 3 | 2020-09-17 07:40:53.289 TradeActivity files query time: 0.002440 seconds. Entries: 0. Current queries: 4 | 2020-09-17 07:40:53.356 TradeActivity files query time: 0.002524 seconds. Entries: 0. Current queries: 1 | 2020-09-17 07:40:53.626 TradeActivity files query time: 0.002437 seconds. Entries: 0. Current queries: 1 | 2020-09-17 07:40:54.117 TradeActivity files query time: 0.002367 seconds. Entries: 78. Current queries: 1 | 2020-09-17 07:40:54.483 TradeActivity files query time: 0.002157 seconds. Entries: 78. Current queries: 1 | 2020-09-17 07:40:54.728 TradeActivity files query time: 0.001953 seconds. Entries: 0. Current queries: 1 | 2020-09-17 07:40:55.044 TradeActivity files query time: 0.001935 seconds. Entries: 0. Current queries: 1 | 2020-09-17 07:40:55.629 TradeActivity files query time: 0.001947 seconds. Entries: 0. Current queries: 1 | 2020-09-17 07:40:55.657 TradeActivity files query time: 0.002111 seconds. Entries: 0. Current queries: 1 | 2020-09-17 07:40:55.803 TradeActivity files query time: 0.001950 seconds. Entries: 0. Current queries: 2 | 2020-09-17 07:40:55.814 Rithmic Trading | Received trade account information | 2020-09-17 07:40:59.951 Rithmic Trading | Requesting trade accounts from server. | 2020-09-17 07:41:01.247 Rithmic Trading | Performing query for order fills start date-time for account 71508041. | 2020-09-17 07:41:01.247 Rithmic Trading | Performing query for historical account balances for account 71508041. | 2020-09-17 07:41:01.247 Rithmic Trading | Received 1 accounts from service. | 2020-09-17 07:41:01.247 TradeActivity files query time: 0.000566 seconds. Entries: 0. Current queries: 2 | 2020-09-17 07:41:01.248 Rithmic Trading | Requesting historical order fills for account 71508041. Start Date-Time UTC: 2020-09-17 13:37:09 | 2020-09-17 07:41:01.248 TradeActivity files query time: 0.089053 seconds. Entries: 0. Current queries: 1 | 2020-09-17 07:41:01.337 Rithmic Trading | Requesting historical account balances for account 71508041. Start date-time UTC: 2019-03-09 13:41:01 | 2020-09-17 07:41:01.399 Rithmic Trading | Requesting Trade Positions data. | 2020-09-17 07:41:06.622 Rithmic Trading | Received first Trade Positions report from DTC server. | Symbol: (unset) | TradeAccount: 71508041 | 2020-09-17 07:41:06.742 Rithmic Trading | Received last Trade Positions report from DTC server. Clearing nonexisting Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2020-09-17 07:41:06.742 TradeActivity files query time: 0.001941 seconds. Entries: 0. Current queries: 1 | 2020-09-17 07:41:16.114 TradeActivity files query time: 0.002015 seconds. Entries: 78. Current queries: 1 | 2020-09-17 07:41:17.626 TradeActivity files query time: 0.002103 seconds. Entries: 0. Current queries: 1 | 2020-09-17 07:41:18.432 TradeActivity files query time: 0.001549 seconds. Entries: 78. Current queries: 1 | 2020-09-17 07:41:18.568 TradeActivity files query time: 0.001548 seconds. Entries: 78. Current queries: 1 | 2020-09-17 07:41:18.688 TradeActivity files query time: 0.001622 seconds. Entries: 78. Current queries: 1 | 2020-09-17 07:41:18.886 TradeActivity files query time: 0.001728 seconds. Entries: 78. Current queries: 2 | 2020-09-17 07:41:18.961 TradeActivity files query time: 0.000783 seconds. Entries: 0. Current queries: 1 | 2020-09-17 07:41:21.273 Unable to Flatten or Reverse because a Position does not exist. Working non-market orders will be canceled | Symbol: [Sim]MNQZ0-CME | TradeAccount: 71508041 | 2020-09-17 07:44:39.093 * |
| [2020-09-17 16:45:20] |
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Refer to: Overview of Trading: Difference between Simulated and Non-Simulated Trading Modes You need to disable Trade Simulation Mode. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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