Support Board
Date/Time: Tue, 11 Feb 2025 18:20:14 +0000
Multiple Failures after trying to use a trade copier and updating Sierra
View Count: 617
| [2020-09-15 21:59:39] |
| User590694 - Posts: 6 |
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Hi, Could you please help. This evening I set up a trade copier (Sierra -> MT4) and updated Sierra to the latest version. At the beginning all was fine but then a few hours later when I tried to merge profiles using Market Profile, it wouldn't merge correctly any more. Either it wouldn't merge at all or it would do a profile split instead. Also, I am unable to successfully set up a new chartbook. The data is taking ridiculous time to load whereas before it didn't take long at all. I have no idea what's going on but I cannot use Sierra at all due to multiple failures. Can you please help? Thanks Gary |
| [2020-09-16 04:55:44] |
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The first thing to do is to restart Sierra Chart in Safe Mode and see if you have any further issues: Sierra Chart - Software Login Instructions: Using Safe Mode You should have no trouble creating a Chartbook. Documentation is here: Chartbooks (Workspaces) And regarding TPO charts the first thing we recommend you do is to go to the chart and select Chart >> Reset TPO Chart. Regarding slow data downloading (assuming that is what you are referring to), refer to: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Improving Historical Intraday Data Downloading Performance Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-09-16 04:56:24
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| [2020-09-17 20:06:14] |
| User590694 - Posts: 6 |
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Thanks guys but I resolved it. I did a system restore and everything was then ok. If it happens again I'll remember the Reset TPO chart command though. Gary |
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