Support Board
Date/Time: Tue, 11 Feb 2025 18:13:34 +0000
downloaded current version and now not connecting to data
View Count: 722
| [2020-09-15 17:07:07] |
| AndyB - Posts: 105 |
|
Reading Internal Order ID file. | 2020-09-15 12:00:53.470 Reading Trade Orders file. | 2020-09-15 12:00:53.972 Reading Trade Positions file. | 2020-09-15 12:00:53.972 Reading Account Balance file. | 2020-09-15 12:00:53.972 UDPListener (1352). Port 22904 | Listening on UDP port 22904. | 2020-09-15 12:00:53.991 Software version: 2168 64-bit | 2020-09-15 12:00:53.992 Primary Thread ID: 15592 | 2020-09-15 12:00:53.992 Usage end date: 2020-10-12 | 2020-09-15 12:00:53.992 Enabled for: Advanced Features 2. | 2020-09-15 12:00:53.992 Enabled for: Sierra Chart Historical Data Service. | 2020-09-15 12:00:53.992 Enabled for: Denali Real-Time Exchange Data Feed. | 2020-09-15 12:00:53.992 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-09-15 12:00:53.992 Enabled for exchange2: CME | 2020-09-15 12:00:53.992 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-09-15 12:00:53.992 Current selected Data/Trading service: SC Futures Order Routing/Data | 2020-09-15 12:00:53.992 Custom symbol settings values: enabled | 2020-09-15 12:00:53.992 Chart Update Interval: 200 | 2020-09-15 12:00:53.992 Intraday Data Storage Time Unit: 0 | 2020-09-15 12:00:53.992 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-09-15 12:00:53.992 2020-09-15 12:00:53 Local computer time | 2020-09-15 12:00:53.992 2020-09-15 16:00:53 Local computer time in UTC | 2020-09-15 12:00:53.992 2020-09-15 12:00:53 Local computer time in SC Time Zone | 2020-09-15 12:00:53.992 2020-09-15 16:00:53 Server time in UTC | 2020-09-15 12:00:53.992 Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-09-15 12:00:53.992 Program path: C:\SierraChart\ | 2020-09-15 12:00:53.992 Data Files path: C:\SierraChart\Data\ | 2020-09-15 12:00:53.992 OS Version Number: 10.0 | 2020-09-15 12:00:53.992 Locale Setting: C | 2020-09-15 12:00:53.992 DLLs: DivergenceDetector_64.dll, EndedAuction_64.dll, ExahustionDetector_64.dll, JoboPinch_64.dll, LinearRegressionLocation_64.dll, mpmBubbles_64.dll, PivotLine_64.dll, PrevReferences_64.dll, PricePivot_64.dll, PriceTickDivergence_64.dll, ProfilePeriods_64.dll, ProfileValue_64.dll, ReconstructedTape_64.dll, StatisticsBubbles_64.dll, TickStatistics_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll, VolumeComparison_64.dll, VolumeTickerComparison_64.dll | 2020-09-15 12:00:53.992 Allowed protected custom studies: | 2020-09-15 12:00:53.992 (log removed) i just dont know why i cant connect to my data feed. Date Time Of Last Edit: 2020-09-15 19:09:05
|
| [2020-09-15 19:08:31] |
| |
|
This Message Log does not show any connection to the server. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-09-15 19:11:51] |
| AndyB - Posts: 105 |
|
i got it figured out. i was negative on my account balance.
|
| [2020-09-15 20:52:54] |
| |
|
You also have access to the web-based trading panel without restrictions: https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php#WebBasedTradingPanel Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: