Support Board
Date/Time: Tue, 11 Feb 2025 13:26:52 +0000
Historical download is broken
View Count: 426
| [2020-09-10 06:30:55] |
| Cavalry3162 - Posts: 523 |
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See: HD Request # 14 | Downloading Intraday chart data for ES-202009-GLOBEX to the file ES-202009-GLOBEX.scid. Service: cme | 2020-09-10 02:28:32.526
HD Request # 14 | Download start date-time: 2020-09-10 02:02:28.000 | 2020-09-10 02:28:32.526 HD Request # 14 | Using server: ds23.sierracharts.com port 10149 | 2020-09-10 02:28:32.526 Socket (2) | Creating socket. | 2020-09-10 02:28:32.526 Socket (2) | Connecting to IP: 216.1.90.130. | 2020-09-10 02:28:32.527 Socket (2) | CloseSocket call. | 2020-09-10 02:28:52.525 Socket (2) | Closed. | 2020-09-10 02:28:52.525 HD Request # 14 | Error downloading historical Intraday data for ES-202009-GLOBEX. Timeout error connecting to server. | 2020-09-10 02:28:52.536 Added historical Intraday data request for ES-202009-GLOBEX to the queue. | 2020-09-10 02:28:52.536 Triggering next historical data download in queue. | 2020-09-10 02:28:52.536 Historical data download thread signaled to stop. | 2020-09-10 02:28:52.536 HD Request # 14 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for ES-202009-GLOBEX | 2020-09-10 02:28:52.536 HD Request # 14 | Completion time: 20s | 2020-09-10 02:28:52.536 it always tries to dl from ds23.. i thought it would try to cycle after a reconnection cycle but it doesnt... |
| [2020-09-10 08:03:19] |
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This is not related but we want you to restart Sierra Chart. We have looked into this. And it is clear, that an ISP somewhere has a problem and there is no connectivity to the historical data servers from your location. We verified that the servers are functioning correctly: HD Request # 3 | Downloading Intraday chart data for MESU20_FUT_CME to the file MESU20_FUT_CME.scid. Service: cme | 2020-09-10 03:43:40.399
HD Request # 3 | Download start date-time: 2020-09-09 23:12:00.000 | 2020-09-10 03:43:40.400 HD Request # 3 | Disabling Intraday chart updating for symbol. | 2020-09-10 03:43:40.400 HD Request # 3 | Using server: ds23.sierracharts.com port 10149 | 2020-09-10 03:43:40.401 Socket (3) | Creating socket. | 2020-09-10 03:43:40.402 Socket (3) | Send buffer size: 0 | 2020-09-10 03:43:40.402 Socket (3) | Receive buffer size: 0 | 2020-09-10 03:43:40.402 Socket (3) | Connecting to IP: 216.1.90.130. | 2020-09-10 03:43:40.403 HD Request # 3 | Setting DTC encoding to Binary VLS | 2020-09-10 03:43:40.908 HD Request # 3 | Sending historical data logon request message. | 2020-09-10 03:43:40.908 HD Request # 3 | Requesting Intraday data. Start date-time: 2020-09-09 23:12:00. Record interval: 0. Symbol: MESU20 | 2020-09-10 03:43:41.613 HD Request # 3 | Decompressing data. | 2020-09-10 03:43:41.860 HD Request # 3 | Receiving Intraday data for MESU20_FUT_CME starting at 2020-09-09 23:12:01 | 2020-09-10 03:43:42.125 HD Request # 3 | Truncating file to starting date-time of 2020-09-09 23:12:01.034 | 2020-09-10 03:43:42.126 HD Request # 3 | Timestamp of first Intraday data file record written: 2020-09-09 23:12:01 | 2020-09-10 03:43:43.374 Socket (3) | CloseSocket call. | 2020-09-10 03:43:43.406 Socket (3) | 0 bytes remaining in receive buffer when socket closed. | 2020-09-10 03:43:43.406 Socket (3) | Maximum receive buffer size during socket life: 55161 | 2020-09-10 03:43:43.406 Socket (3) | Signaling to core to close socket | 2020-09-10 03:43:43.406 Socket (3) | Shutdown started. Waiting for graceful close. | 2020-09-10 03:43:43.407 Historical data download thread signaled to stop. | 2020-09-10 03:43:43.407 HD Request # 3 | Received 40381 records from 2020-09-09 23:12:01.034 to 2020-09-10 03:43:39.994 (4.5 hours) and wrote 40381 records for MESU20_FUT_CME | 2020-09-10 03:43:43.408 When the problem is resolved try again: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-09-10 08:12:44] |
| Cavalry3162 - Posts: 523 |
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ok, thank you. its working again. however, i did several restarts before, even installed a previous version... anyway, maybe it was a coincidence. |
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