Support Board
Date/Time: Tue, 11 Feb 2025 08:09:03 +0000
Options chart trader order disappears from the screen
View Count: 564
| [2020-09-04 17:17:29] |
| User277632 - Posts: 8 |
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Hello, I have the following problems: a) When I open any options chart (for example: AAPL-OPT-20200904-117.5-C-SMART-100-USD) there is yellow message on the chart saying: "Symbol settings not found for current service" After some time it disappears, but every time I open other options chart it appears again. Let me know please how to remove it. b) When option order fills, order line disappears from the chart (though order continues to work). I have attached a screenshot where you see only profit target and stop loss, but stop limit order line (it should be between those two) has disappeared. Looks like it is a bug or something. I use version 1991 64-bit. Is it possible to fix this somehow? I tried options charting and trading few months ago and had the same problems. Trading and feed from interactive brokers. Thank you. |
 Untitled-1.jpg / V - Attached On 2020-09-04 16:58:02 UTC - Size: 206.99 KB - 222 views |
| [2020-09-05 10:26:52] |
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1. Refer to: Global Symbol Settings: Symbol Settings Not Found Message 2. Refer to: Interactive Brokers Trading Service: Trade Position Line or Quantity Disappearing or Displaying Zero Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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