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"Insufficient permission for Product"

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[2014-02-04 20:05:16] #1 [Go To First Post]
pascalmaurice - Posts: 1
Hello, I've been using SC for many month in 2012 & 2013. I renexed my subscription ysterday, upgraded to the latest version and I'm experiencing the following issue : on statup, the historical data will be loaded, but no live quotes are received. I've check with my broker, he says everything is OK on his end. I'm using the TT feed. Please see log below. Many thanks in advnace for your help. Software version: 1088 \| 2014-02-04 20:59:38 Usage end date: 2014-04-23 \| 2014-02-04 20:59:38 Allow Support for Sierra Chart Data Feeds is enabled. \| 2014-02-04 20:59:38 Active service: TT FIX \| 2014-02-04 20:59:38 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) \| 2014-02-04 20:59:38 2014-02-04 20:59:38 Local computer clock time \| 2014-02-04 20:59:38 2014-02-04 19:59:38 GMT time \| 2014-02-04 20:59:38 2014-02-04 20:59:38 Time zone adjusted time \| 2014-02-04 20:59:38 Time difference to server time: 0 seconds. \| 2014-02-04 20:59:38 Program path: C:\SierraChart\ \| 2014-02-04 20:59:38 Data Files path: C:\SierraChart\Data\ \| 2014-02-04 20:59:38 OS Version Number: 6.1 \| 2014-02-04 20:59:38 Checking for new symbol settings for tt \| 2014-02-04 20:59:38 HD Request # 2 - Downloading Intraday chart data for YM-201403-CBOT to the file YM-201403-CBOT.scid. Service: tt \| 2014-02-04 20:59:42 HD Request # 2 - Download start Date-Time: 2014-02-04 18:24:29.0 \| 2014-02-04 20:59:43 HD Request # 2 - Using server: ds5.sierracharts.com port 10149 \| 2014-02-04 20:59:43 Resolved address ds5.sierracharts.com to IP 204.15.192.106 \| 2014-02-04 20:59:43 The network socket is connected. \| 2014-02-04 20:59:43 HD Request # 2 - Sending historical data logon request message. \| 2014-02-04 20:59:43 HD Request # 2 - Requesting up to 100 days of Intraday data. Record interval: 0 \| 2014-02-04 20:59:43 The network socket for historical data has been closed. \| 2014-02-04 20:59:43 HD Request # 2 - Historical data for YM-201403-CBOT is delayed because connection to main data feed is not present. Current data will be received upon connection. \| 2014-02-04 20:59:43 HD Request # 2 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for YM-201403-CBOT \| 2014-02-04 20:59:43 HD Request # 2 - Intraday download COMPLETE for YM-201403-CBOT \| 2014-02-04 20:59:43 TT FIX: Connecting. \| 2014-02-04 20:59:44 Starting the Price Feed session. Connecting to 66.150.104.21 port 10502... \| 2014-02-04 20:59:44 The network socket is connected. \| 2014-02-04 20:59:45 TT Price Feed FIX Session: Sending the Logon message. \| 2014-02-04 20:59:45 TT FIX Price Feed session connected. \| 2014-02-04 20:59:45 Starting the Orders session. Connecting to 66.150.104.15 port 10501... \| 2014-02-04 20:59:45 The network socket is connected. \| 2014-02-04 20:59:45 TT Orders FIX Session: Sending the Logon message. \| 2014-02-04 20:59:46 TT FIX Orders session connected. \| 2014-02-04 20:59:46 TT FIX: Connected. \| 2014-02-04 20:59:46 TT FIX - Starting real-time market data updates for: YM-201403-CBOT \| 2014-02-04 20:59:46 Requesting market data for YM-201403-CBOT. Depth levels: 1 \| 2014-02-04 20:59:46 HD Request # 3 - Downloading Intraday chart data for YM-201403-CBOT to the file YM-201403-CBOT.scid. Service: tt \| 2014-02-04 20:59:46 HD Request # 3 - Download start Date-Time: 2014-02-04 18:24:29.0 \| 2014-02-04 20:59:46 HD Request # 3 - Using server: ds3.sierracharts.com port 10149 \| 2014-02-04 20:59:46 Resolved address ds3.sierracharts.com to IP 65.182.172.164 \| 2014-02-04 20:59:46 TT Gateway Status: Price server for the CBOT-A exchange is Open \| 2014-02-04 20:59:46 TT Gateway Status: Order server for the CBOT-A exchange is Open \| 2014-02-04 20:59:46 TT Gateway Status: Fill server for the CBOT-A exchange is Open \| 2014-02-04 20:59:46 TT Gateway Status: Price server for the CBOT-B exchange is Open \| 2014-02-04 20:59:46 TT Gateway Status: Order server for the CBOT-B exchange is Open \| 2014-02-04 20:59:46 TT Gateway Status: Fill server for the CBOT-B exchange is Open \| 2014-02-04 20:59:46 TT Gateway Status: Price server for the CBOT exchange is Open \| 2014-02-04 20:59:46 TT Gateway Status: Order server for the CBOT exchange is Open \| 2014-02-04 20:59:46 TT Gateway Status: Fill server for the CBOT exchange is Open \| 2014-02-04 20:59:46 TT Gateway Status: Price server for the CME-A exchange is Open \| 2014-02-04 20:59:46 TT Gateway Status: Order server for the CME-A exchange is Open \| 2014-02-04 20:59:46 TT Gateway Status: Fill server for the CME-A exchange is Open \| 2014-02-04 20:59:46 TT Gateway Status: Price server for the CME-B exchange is Open \| 2014-02-04 20:59:46 TT Gateway Status: Order server for the CME-B exchange is Open \| 2014-02-04 20:59:46 TT Gateway Status: Fill server for the CME-B exchange is Open \| 2014-02-04 20:59:46 TT Gateway Status: Price server for the CME exchange is Open \| 2014-02-04 20:59:46 TT Gateway Status: Order server for the CME exchange is Open \| 2014-02-04 20:59:46 TT Gateway Status: Fill server for the CME exchange is Open \| 2014-02-04 20:59:46 TT Gateway Status: Price server for the Eurex-A exchange is Open \| 2014-02-04 20:59:46 TT Gateway Status: Order server for the Eurex-A exchange is Open \| 2014-02-04 20:59:46 TT Gateway Status: Fill server for the Eurex-A exchange is Open \| 2014-02-04 20:59:46 TT Gateway Status: Price server for the ICE_IPE exchange is Open \| 2014-02-04 20:59:46 TT Gateway Status: Order server for the ICE_IPE exchange is Open \| 2014-02-04 20:59:46 TT Gateway Status: Fill server for the ICE_IPE exchange is Open \| 2014-02-04 20:59:46 TT Gateway Status: Price server for the NYSE_Liffe exchange is Open \| 2014-02-04 20:59:46 TT Gateway Status: Order server for the NYSE_Liffe exchange is Open \| 2014-02-04 20:59:46 TT Gateway Status: Fill server for the NYSE_Liffe exchange is Open \| 2014-02-04 20:59:46 The network socket is connected. \| 2014-02-04 20:59:46 HD Request # 3 - Sending historical data logon request message. \| 2014-02-04 20:59:46 Symbol Error - YM-201403-CBOT is unknown, unavailable, or improperly formatted. FIX message: Insufficient permission for Product: Entry #1 \| 2014-02-04 20:59:46 HD Request # 3 - Requesting up to 100 days of Intraday data. Record interval: 0 \| 2014-02-04 20:59:47 HD Request # 3 - Decompressing data. \| 2014-02-04 20:59:47 HD Request # 3 - Receiving Intraday data for YM-201403-CBOT starting at 2014-02-04 18:24:29 \| 2014-02-04 20:59:47 HD Request # 3 - Timestamp of first Intraday data file record written: 2014-02-04 18:24:30 \| 2014-02-04 20:59:47 The network socket for historical data has been closed. \| 2014-02-04 20:59:48 HD Request # 3 - Received 24309 records from 2014-02-04 18:24:29 to 2014-02-04 20:59:46 (2.6 hours) and wrote 24308 records for YM-201403-CBOT \| 2014-02-04 20:59:48 HD Request # 3 - Intraday download COMPLETE for YM-201403-CBOT \| 2014-02-04 20:59:48 Real-time Intraday chart data file updates started for YM-201403-CBOT \| 2014-02-04 20:59:48 Requesting market depth updates for: YM-201403-CBOT if supported. \| 2014-02-04 20:59:51 Requesting market data for YM-201403-CBOT. Depth levels: 0 \| 2014-02-04 20:59:51 Symbol Error - YM-201403-CBOT is unknown, unavailable, or improperly formatted. FIX message: Insufficient permission for Product: Entry #1 \| 2014-02-04 20:59:51 Symbol Error - YM-201403-CBOT is unknown, unavailable, or improperly formatted. FIX message: Insufficient permission for Product: Entry #1 \| 2014-02-04 20:59:51

[2014-02-04 20:07:05] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Please contact your broker and let them know you are getting this message: Symbol Error - YM-201403-CBOT is unknown, unavailable, or improperly formatted. FIX message: Insufficient permission for Product: Entry #1 \| 2014-02-04 20:59:46 They do need to allow the YM product on your account. That is clear. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-02-04 20:07:23

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