Support Board
Date/Time: Tue, 11 Feb 2025 09:14:53 +0000
real time data
View Count: 654
| [2020-09-02 17:33:33] |
| User42554 - Posts: 16 |
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Hi there, I'm receiving delayed data on my trading account *** How to fix it? Reading Internal Order ID file. | 2020-09-02 13:51:49.494 Reading Trade Orders file. | 2020-09-02 13:51:49.541 Reading Trade Positions file. | 2020-09-02 13:51:49.541 Reading Account Balance file. | 2020-09-02 13:51:49.541 UDPListener (992). Port 22904 | Error binding to UDP port: 22904. Windows error code 10048: Only one usage of each socket address (protocol/network address/port) is normally permitted. | 2020-09-02 13:51:49.550 Software version: 2159 64-bit | 2020-09-02 13:51:49.551 Primary Thread ID: 10120 | 2020-09-02 13:51:49.551 Usage end date: 2021-04-21 | 2020-09-02 13:51:49.551 Enabled for: Advanced Features 2. | 2020-09-02 13:51:49.551 Enabled for: Sierra Chart Historical Data Service. | 2020-09-02 13:51:49.551 Enabled for: Denali Real-Time Exchange Data Feed. | 2020-09-02 13:51:49.551 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-09-02 13:51:49.551 Enabled for exchange2: CME (Trading Account Required) | 2020-09-02 13:51:49.551 Enabled for exchange2: CBOT (Trading Account Required) | 2020-09-02 13:51:49.551 Enabled for exchange2: COMEX (Trading Account Required) | 2020-09-02 13:51:49.551 Enabled for exchange2: NYMEX (Trading Account Required) | 2020-09-02 13:51:49.551 Allow Support for Sierra Chart Data Feeds is disabled. | 2020-09-02 13:51:49.551 Current selected Data/Trading service: SC Futures Order Routing/Data | 2020-09-02 13:51:49.551 Custom symbol settings values: enabled | 2020-09-02 13:51:49.551 Chart Update Interval: 100 | 2020-09-02 13:51:49.551 Intraday Data Storage Time Unit: 0 | 2020-09-02 13:51:49.551 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2020-09-02 13:51:49.551 2020-09-02 13:51:49 Local computer time | 2020-09-02 13:51:49.551 2020-09-02 11:51:49 Local computer time in UTC | 2020-09-02 13:51:49.551 2020-09-02 13:51:49 Local computer time in SC Time Zone | 2020-09-02 13:51:49.551 2020-09-02 11:51:49 Server time in UTC | 2020-09-02 13:51:49.551 Local computer UTC time and Server UTC time difference: 0 seconds. | 2020-09-02 13:51:49.551 Program path: D:\t01_SCdata\sc_real\ | 2020-09-02 13:51:49.551 Data Files path: D:\t01_SCdata\sc_real\Data\ | 2020-09-02 13:51:49.551 OS Version Number: 10.0 | 2020-09-02 13:51:49.551 Locale Setting: C | 2020-09-02 13:51:49.551 DLLs: futuresfx-sc.dll, futuresfx-sc_64.dll, tradeinpool.dll, tradingpoolV4_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2020-09-02 13:51:49.551 Allowed protected custom studies: futuresfx-sc, Wem's Orderflow | 2020-09-02 13:51:49.551 Checking for new symbol settings. Requested symbol settings MD5 for service code sc_futures.dtc.trading. Request ID: 1. | 2020-09-02 13:51:49.559 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2020-09-02 13:51:49.643 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2020-09-02 13:51:49.680 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2020-09-02 13:51:49.681 Received 5 login tokens. | 2020-09-02 13:51:49.735 Symbol settings MD5 received. Request ID: 1. | 2020-09-02 13:51:49.845 Symbol settings are up-to-date for sc_futures.dtc.trading. | 2020-09-02 13:51:49.846 SC Futures Order Routing/Data | Connecting to the server futurestrading2.sierracharts.com. Port 11098 | 2020-09-02 13:51:54.746 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2020-09-02 13:51:54.747 DTC Client socket (1) | Connecting to IP: 208.185.224.129. | 2020-09-02 13:51:54.747 SC Futures Order Routing/Data | Network connection to server complete. | 2020-09-02 13:51:54.871 SC Futures Order Routing/Data | Starting socket receive thread. | 2020-09-02 13:51:54.871 SC Futures Order Routing/Data | Sending encoding request to server: Binary VLS | 2020-09-02 13:51:54.871 SC Futures Order Routing/Data | Setting DTC encoding to Binary VLS | 2020-09-02 13:51:55.247 SC Futures Order Routing/Data | Sending logon request message. | 2020-09-02 13:51:55.247 SC Futures Order Routing/Data | Received logon response. | 2020-09-02 13:51:55.373 SC Futures Order Routing/Data | Server Name: SC DTC Server. | 2020-09-02 13:51:55.373 SC Futures Order Routing/Data | Server protocol version: 8. Client protocol version: 8 | 2020-09-02 13:51:55.373 SC Futures Order Routing/Data | Successfully connected. Connected to SC DTC Protocol server. Service=trading_technologies.trading|SymbolSettings=trading_technologies_v2.trading. | 2020-09-02 13:51:55.373 SC Futures Order Routing/Data | Trading is supported. | 2020-09-02 13:51:55.373 SC Futures Order Routing/Data | Order cancel and replace is supported. | 2020-09-02 13:51:55.373 SC Futures Order Routing/Data | OCO Orders supported. | 2020-09-02 13:51:55.373 SC Futures Order Routing/Data | Bracket Orders supported. | 2020-09-02 13:51:55.373 SC Futures Order Routing/Data | Connected to server complete. | 2020-09-02 13:51:55.373 Triggering next historical data download in queue. | 2020-09-02 13:51:55.373 Triggering next historical data download in queue. | 2020-09-02 13:51:55.373 Triggering next historical data download in queue. | 2020-09-02 13:51:55.373 Triggering next historical data download in queue. | 2020-09-02 13:51:55.373 Updated verified funded futures trading account ending date to: 2020-10-02 11:51:55 | 2020-09-02 13:51:55.373 6BU20_FUT_CME 1 Min #1 | Reloading chart. | 2020-09-02 13:53:10.572 Mapping 6BU20_FUT_CME to 6BU20. Service code: cme | 2020-09-02 13:53:10.685 SC DTC Delayed Exchange Data | Starting real-time market data updates for: 6BU20_FUT_CME (6BU20). ID: 1 Service code: cme | 2020-09-02 13:53:10.685 SC DTC Delayed Exchange Data | Connecting to the server ds21.sierracharts.com. Port 10044 | 2020-09-02 13:53:10.685 SC DTC Delayed Exchange Data | Requesting security definition data for: 6BU20_FUT_CME (6BU20). ID: 1 | 2020-09-02 13:53:10.685 Starting DelayedDownloadMonitoringTimer | 2020-09-02 13:53:10.685 Starting HDTimeoutTimer | 2020-09-02 13:53:10.685 Added historical Intraday data request for 6BU20_FUT_CME to the queue. | 2020-09-02 13:53:10.685 Intraday data recording state for symbol 6BU20_FUT_CME is set to download 'Pending'. | 2020-09-02 13:53:10.685 Triggering next historical data download in queue. | 2020-09-02 13:53:10.685 DTC Client socket (2) | Creating socket. | 2020-09-02 13:53:10.685 DTC Client socket (2) | Connecting to IP: 216.1.90.129. | 2020-09-02 13:53:10.685 Delaying start of download for 6BU20_FUT_CME | 2020-09-02 13:53:10.686 SC DTC Delayed Exchange Data | Network connection to server complete. | 2020-09-02 13:53:10.807 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2020-09-02 13:53:10.807 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS | 2020-09-02 13:53:10.807 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2020-09-02 13:53:10.938 SC DTC Delayed Exchange Data | Sending logon request message. | 2020-09-02 13:53:10.938 SC DTC Delayed Exchange Data | Received logon response. | 2020-09-02 13:53:11.502 SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2020-09-02 13:53:11.502 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2020-09-02 13:53:11.502 SC DTC Delayed Exchange Data | Successfully connected. | 2020-09-02 13:53:11.502 SC DTC Delayed Exchange Data | Trading is not supported. | 2020-09-02 13:53:11.502 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: 6BU20_FUT_CME -> 6BU20 | 2020-09-02 13:53:11.502 SC DTC Delayed Exchange Data | Received security definition for symbol 6BU20_FUT_CME | 2020-09-02 13:53:11.648 HD Request # 1 | Downloading Intraday chart data for 6BU20_FUT_CME to the file 6BU20_FUT_CME.scid. Service: cme | 2020-09-02 13:53:16.754 Enabling compression for file: D:\t01_SCdata\sc_real\Data\6BU20_FUT_CME.scid. This may take a while. | 2020-09-02 13:53:16.754 * HD Request # 1 | Download start date-time: 2020-09-02 13:48:11.000 | 2020-09-02 13:53:16.754 HD Request # 1 | Using server: ds21.sierracharts.com port 10150 | 2020-09-02 13:53:16.754 Socket (3) | Creating socket. | 2020-09-02 13:53:16.754 Socket (3) | Connecting to IP: 216.1.90.129. | 2020-09-02 13:53:16.754 HD Request # 1 | Setting DTC encoding to Binary VLS | 2020-09-02 13:53:16.998 HD Request # 1 | Sending historical data logon request message. | 2020-09-02 13:53:16.998 HD Request # 1 | Requesting Intraday data. Start date-time: 2020-09-02 13:48:11. Record interval: 0. Symbol: 6BU20 | 2020-09-02 13:53:17.556 HD Request # 1 | Decompressing data. | 2020-09-02 13:53:17.675 HD Request # 1 | Receiving Intraday data for 6BU20_FUT_CME starting at 2020-09-02 13:48:11 | 2020-09-02 13:53:17.675 Socket (3) | CloseSocket call. | 2020-09-02 13:53:17.676 Socket (3) | Shutdown started. Waiting for graceful close. | 2020-09-02 13:53:17.676 Historical data download thread signaled to stop. | 2020-09-02 13:53:17.676 HD Request # 1 | Timestamp of first Intraday data file record written: 2020-09-02 13:48:21 | 2020-09-02 13:53:17.676 HD Request # 1 | Received 106 records from 2020-09-02 13:48:11.316 to 2020-09-02 13:53:10.168 (5.0 minutes) and wrote 103 records for 6BU20_FUT_CME | 2020-09-02 13:53:17.676 HD Request # 1 | Completion time: 1s | 2020-09-02 13:53:17.676 HD Request # 1 | Intraday data download complete for 6BU20_FUT_CME. Unique request ID: 1 | 2020-09-02 13:53:17.676 Removing historical data download ID 1. | 2020-09-02 13:53:17.676 Real-time Intraday chart data file updates started for 6BU20_FUT_CME | 2020-09-02 13:53:17.676 Intraday chart data file opened for 6BU20_FUT_CME | 2020-09-02 13:53:17.676 HD Request # 1 | Enabling Intraday chart updating for symbol. | 2020-09-02 13:53:17.676 Triggering next historical data download in queue. | 2020-09-02 13:53:17.676 Socket (3) | Socket gracefully closed by remote side. | 2020-09-02 13:53:17.804 Socket (3) | Closed. | 2020-09-02 13:53:17.804 Opened cached Intraday file: D:\t01_SCdata\sc_real\Data\6BU20_FUT_CME.scid. Thread ID: 9168 | 2020-09-02 13:53:21.549 Date Time Of Last Edit: 2020-09-02 19:43:25
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| [2020-09-02 18:41:49] |
| John - SC Support - Posts: 37869 |
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We see the following in your log: Allow Support for Sierra Chart Data Feeds is disabled.
Go to File >> Data/Trade Service Settings and enable the option for Allow Support for Sierra Chart Data Feeds. Refer to the following for more information: Data/Trade Service Settings: Allow Support for Sierra Chart Data Feeds (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Other Settings) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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