Support Board
Date/Time: Tue, 11 Feb 2025 09:07:05 +0000
Gap in denali data overnight (ES)... cannot download/re-download
View Count: 717
| [2020-09-02 13:09:21] |
| User920967 - Posts: 62 |
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Noticed a gap in data from when computer was put to sleep last night to when i awakened it this morning . . . tried to reload and recalculate, nothing changed, tried edit>deleteAllData&Download and that has caused me to lose all the bars on my chart except the current bar. I updated to the current sierra yesterday. This has never happened before. Only gaps i would experience were in Liquidity data, not price data. Please let me know how to resolve. |
| [2020-09-02 13:16:22] |
| User920967 - Posts: 62 |
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Have sent my log file privately through SC . . . please have a look.
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| [2020-09-02 13:35:47] |
| User920967 - Posts: 62 |
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I proactively downgraded to previous sierra 2138 to see if data gaps would fill, but still cannot download any historical data. I have sent a 2nd Log file privately. |
| [2020-09-02 14:00:02] |
| John - SC Support - Posts: 37869 |
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Your Message Log shows the following: Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
Refer to the following documentation regarding this message: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Error when Downloading Historical Intraday Data from the Sierra Chart Historical Data Server For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-09-02 14:37:39] |
| User920967 - Posts: 62 |
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I switched to port 80, that allowed historical data to download, however, still a mystery as i have no firewall and my isp has not changed. I will be checking whether 10149, 10150 are accessible because nothing has changed on my end. After the switch to port 80, sierra disconnected and triggered another download leaving a few second gap on my chart again . . . i have sent a new log for review. Please have a look. No idea what is happening. Appreciate your feedback. |
| [2020-09-02 14:58:31] |
| User920967 - Posts: 62 |
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As a followup, when i reload and recalculate the "new gap" does not fill. I then tried edit>DeleteAllDataAndDownload and the gap did fill. |
| [2020-09-02 18:55:25] |
| Sierra_Chart Engineering - Posts: 18383 |
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We are not sure where the problem was but we understand the issue is now resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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