Support Board
Date/Time: Tue, 11 Feb 2025 01:33:32 +0000
Why I have a delayed data feed
View Count: 642
| [2020-09-01 06:38:13] |
| User471453 - Posts: 4 |
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Dear all, In June I was switching from CQG to Denali data feed and SC order routing. During the last weeks I made a couple of tests in SIM mode and today I was recognizing that it says I have a delayed data feed, but everything seems to work normal. Please have a look to the picture attached. Why it is delayed when it should be realtime data? |
 Unbenannt.PNG / V - Attached On 2020-09-01 06:37:02 UTC - Size: 22.22 KB - 225 views |
| [2020-09-01 06:55:49] |
| User471453 - Posts: 4 |
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Additional information: Apart of that window message everything else looks like it is real time. |
| [2020-09-01 07:12:12] |
| User471453 - Posts: 4 |
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after some further investigations and playing with the settings, it is now confirmed that my feed is 10min delayed. Please see attached picture. Any explanation?
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| Unbenannt.PNG / V - Attached On 2020-09-01 07:11:53 UTC - Size: 25.52 KB - 214 views |
| [2020-09-01 10:21:43] |
| User744346 - Posts: 1 |
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have you tried to enable "Allow Support for Sierra Chart Data Feeds" in service settings?
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| [2020-09-01 10:29:17] |
| User471453 - Posts: 4 |
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have you tried to enable "Allow Support for Sierra Chart Data Feeds" in service settings?
yes, it's activated |
| [2020-09-01 11:21:58] |
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The problem is AMP did not complete the setup of the Denali Exchange Data Feed: Denali Exchange Data Feed They need to do this here for you: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation&UserID=207715#DenaliExchangeDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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