Support Board
Date/Time: Tue, 11 Feb 2025 01:44:37 +0000
CQG account does not work
View Count: 489
| [2020-08-31 16:08:29] |
| User269186 - Posts: 1 |
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Hello, The last friday I created a trial account, I am new on sierra chart. My sierraChart password works fine but the CQG's credencial doest not work. The botton on my screen shows me "Not Connect". Something is wrong but i do not why. Please let me know what happend with my account. If i have to do something to active my account.
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| [2020-08-31 17:16:27] |
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Your account has been activated and the usage time extended if necessary. If Sierra Chart is running, it will automatically be activated within about three minutes. However, you may need to exit from the Sierra Chart charting and trading software by selecting "File >> Exit". And then open Sierra Chart through the icon on your desktop or through the desktop Start menu. After your Sierra Chart usage time ends you need to pay for additional usage time through "Help >> Add Usage Credit". Also if you are using a CQG demo account, refer to: CQG Trading Platform Service: CQG Demo Accounts Not Supported Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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