Support Board
Date/Time: Mon, 10 Feb 2025 16:21:00 +0000
Missing Data for Last Night and Today, August 25th
View Count: 671
| [2020-08-25 22:18:04] |
| User344276 - Posts: 68 |
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Hello, I contacted Ampfutures regarding the issue of missing data and was told to submit a message on the support board. I am missing data from last night and this morning for F.US.MNQU20. My data source is CQG. Is there any way to resolve this issue? Thanks.
Date Time Of Last Edit: 2020-08-25 22:29:17
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| [2020-08-25 23:58:03] |
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We do not see any missing data for that symbol on the server. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog If you receive no historical data at all, then refer to: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Error when Downloading Historical Intraday Data from the Sierra Chart Historical Data Server Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-08-26 00:04:38
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| [2020-08-26 00:15:32] |
| User344276 - Posts: 68 |
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Software version: 2133 64-bit | 2020-08-26 00:07:23.529 Primary Thread ID: 10460 | 2020-08-26 00:07:23.529 Enabled for: Sierra Chart Historical Data Service. | 2020-08-26 00:07:23.529 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-08-26 00:07:23.529 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-08-26 00:07:23.529 Current selected Data/Trading service: CQG WebAPI | 2020-08-26 00:07:23.529 Custom symbol settings values: disabled | 2020-08-26 00:07:23.529 Chart Update Interval: 500 | 2020-08-26 00:07:23.529 Intraday Data Storage Time Unit: 1 | 2020-08-26 00:07:23.529 Time Zone: +00:00:00 (UTC+00) | 2020-08-26 00:07:23.529 2020-08-25 20:07:23 Local computer time | 2020-08-26 00:07:23.529 2020-08-26 00:07:23 Local computer time in UTC | 2020-08-26 00:07:23.529 2020-08-26 00:07:23 Local computer time in SC Time Zone | 2020-08-26 00:07:23.529 2020-08-25 22:00:47 Server time in UTC | 2020-08-26 00:07:23.529 Local computer UTC time and Server UTC time difference: 2 seconds. | 2020-08-26 00:07:23.529 Program path: C:\SierraChart\ | 2020-08-26 00:07:23.529 Data Files path: C:\SierraChart\Data\ | 2020-08-26 00:07:23.529 OS Version Number: 10.0 | 2020-08-26 00:07:23.529 Locale Setting: C | 2020-08-26 00:07:23.529 Allowed protected custom studies: | 2020-08-26 00:07:23.529 Added historical Intraday data request for F.US.MNQU20 to the queue. | 2020-08-26 00:09:04.761 Intraday data recording state for symbol F.US.MNQU20 is set to download 'Pending'. | 2020-08-26 00:09:04.761 Triggering next historical data download in queue. | 2020-08-26 00:09:04.761 HD Request # 5 | Downloading Intraday chart data for F.US.MNQU20 to the file F.US.MNQU20.scid. Service: cqg | 2020-08-26 00:09:04.761 Reloading all charts with filename: F.US.MNQU20.scid | 2020-08-26 00:09:04.906 HD Request # 5 | Download start date-time: 2020-06-02 00:00:00.000 | 2020-08-26 00:09:04.907 HD Request # 5 | Using server: ds12.sierracharts.com port 10150 | 2020-08-26 00:09:04.908 Socket (2) | Creating socket. | 2020-08-26 00:09:04.929 Socket (2) | Connecting to IP: 204.15.197.14. | 2020-08-26 00:09:04.929 HD Request # 5 | Setting DTC encoding to Binary VLS | 2020-08-26 00:09:05.036 HD Request # 5 | Sending historical data logon request message. | 2020-08-26 00:09:05.036 F.US.MNQU20 [CV] 5 Min #11 | Reloading chart. | 2020-08-26 00:09:05.149 Historical Intraday data request for F.US.MNQU20 matches current download and is queued for download since earlier data is requested. | 2020-08-26 00:09:05.150 Added historical Intraday data request for F.US.MNQU20 to the queue. | 2020-08-26 00:09:05.150 Triggering next historical data download in queue. | 2020-08-26 00:09:05.150 F.US.MNQU20 [CV] 5 Min #11 | Waiting for historical downloads to complete with the IDs: 6, | 2020-08-26 00:09:05.194 F.US.MNQU20 [CV] 30 Min #4 | Reloading chart. | 2020-08-26 00:09:05.349 F.US.MNQU20 [CV] 30 Min #4 | Waiting for historical downloads to complete with the IDs: 5, | 2020-08-26 00:09:05.475 HD Request # 5 | Requesting Intraday data. Start date-time: 2020-06-02 00:00:00. Record interval: 1. Symbol: F.US.MNQU20 | 2020-08-26 00:09:05.517 F.US.MNQU20 [CV] 1 Min #2 | Reloading chart. | 2020-08-26 00:09:05.527 F.US.MNQU20 [CV] 1 Min #2 | Waiting for historical downloads to complete with the IDs: 5, | 2020-08-26 00:09:05.544 F.US.MNQU20 [CV] 2 Min #3 | Reloading chart. | 2020-08-26 00:09:05.560 F.US.MNQU20 [CV] 2 Min #3 | Waiting for historical downloads to complete with the IDs: 5, | 2020-08-26 00:09:05.577 F.US.MNQU20 [CV] 30 Sec #8 | Reloading chart. | 2020-08-26 00:09:05.586 F.US.MNQU20 [CV] 30 Sec #8 | Waiting for historical downloads to complete with the IDs: 5, | 2020-08-26 00:09:05.603 F.US.MNQU20 [CV] 15 Min #7 | Reloading chart. | 2020-08-26 00:09:05.622 F.US.MNQU20 [CV] 15 Min #7 | Waiting for historical downloads to complete with the IDs: 5, | 2020-08-26 00:09:05.659 F.US.MNQU20 [CV] 1 Min #10 | Reloading chart. | 2020-08-26 00:09:05.699 F.US.MNQU20 [CV] 1 Min #10 | Waiting for historical downloads to complete with the IDs: 5, | 2020-08-26 00:09:05.736 HD Request # 5 | Decompressing data. | 2020-08-26 00:09:05.753 F.US.MNQU20 [CV] 10 Min #5 | Reloading chart. | 2020-08-26 00:09:05.764 F.US.MNQU20 [CV] 10 Min #5 | Waiting for historical downloads to complete with the IDs: 5, | 2020-08-26 00:09:05.801 F.US.MNQU20 [CV] 2 Min #1 | Reloading chart. | 2020-08-26 00:09:05.823 F.US.MNQU20 [CV] 2 Min #1 | Waiting for historical downloads to complete with the IDs: 5, | 2020-08-26 00:09:05.840 HD Request # 5 | Receiving Intraday data for F.US.MNQU20 starting at 2020-06-02 00:06:10 | 2020-08-26 00:09:05.989 HD Request # 5 | Timestamp of first Intraday data file record written: 2020-06-02 00:06:10 | 2020-08-26 00:09:06.836 Socket (2) | CloseSocket call. | 2020-08-26 00:12:26.555 Socket (2) | Shutdown started. Waiting for graceful close. | 2020-08-26 00:12:26.555 Historical data download thread signaled to stop. | 2020-08-26 00:12:26.555 HD Request # 5 | Received 2928123 records from 2020-06-02 00:06:10.000 to 2020-08-26 00:12:24.000 (85.0 days) and wrote 2928123 records for F.US.MNQU20 | 2020-08-26 00:12:26.556 HD Request # 5 | Completion time: 3m 22s | 2020-08-26 00:12:26.556 HD Request # 5 | Intraday data download complete for F.US.MNQU20. Unique request ID: 5 | 2020-08-26 00:12:26.556 Removing historical data download ID 5. | 2020-08-26 00:12:26.556 Real-time Intraday chart data file updates started for F.US.MNQU20 | 2020-08-26 00:12:26.556 Opened cached Intraday file: C:\SierraChart\Data\F.US.MNQU20.scid. Thread ID: 10460 | 2020-08-26 00:12:26.557 Intraday chart data file opened for F.US.MNQU20 | 2020-08-26 00:12:26.557 HD Request # 5 | Enabling Intraday chart updating for symbol. | 2020-08-26 00:12:26.557 Triggering next historical data download in queue. | 2020-08-26 00:12:26.557 HD Request # 6 | Downloading Intraday chart data for F.US.MNQU20 to the file F.US.MNQU20.scid. Service: cqg | 2020-08-26 00:12:26.557 HD Request # 6 | Download start date-time: 2020-05-27 00:00:00.000 | 2020-08-26 00:12:26.557 HD Request # 6 | Disabling Intraday chart updating for symbol. | 2020-08-26 00:12:26.557 HD Request # 6 | Using server: ds3.sierracharts.com port 10149 | 2020-08-26 00:12:26.557 Socket (2) | Socket gracefully closed by remote side. | 2020-08-26 00:12:26.604 Socket (2) | Closed. | 2020-08-26 00:12:26.604 Socket (3) | Creating socket. | 2020-08-26 00:12:26.617 Socket (3) | Connecting to IP: 65.182.172.42. | 2020-08-26 00:12:26.617 HD Request # 6 | Setting DTC encoding to Binary VLS | 2020-08-26 00:12:26.704 HD Request # 6 | Sending historical data logon request message. | 2020-08-26 00:12:26.704 HD Request # 6 | Requesting Intraday data. Start date-time: 2020-05-27 00:00:00. Record interval: 1. Symbol: F.US.MNQU20 | 2020-08-26 00:12:26.738 HD Request # 6 | Decompressing data. | 2020-08-26 00:12:26.775 HD Request # 6 | Receiving Intraday data for F.US.MNQU20 starting at 2020-05-27 00:03:55 | 2020-08-26 00:12:26.935 HD Request # 6 | Truncating file to starting date-time of 2020-05-27 00:03:55.000 | 2020-08-26 00:12:26.935 F.US.MNQU20 [CV] 15 Min #7 | Download is complete for all contract months in chart. Proceeding with data load. | 2020-08-26 00:12:27.041 F.US.MNQU20 [CV] 15 Min #7 | Reloading chart. | 2020-08-26 00:12:27.042 F.US.MNQU20 [CV] 1 Min #10 | Download is complete for all contract months in chart. Proceeding with data load. | 2020-08-26 00:12:27.096 F.US.MNQU20 [CV] 1 Min #10 | Reloading chart. | 2020-08-26 00:12:27.097 F.US.MNQU20 [CV] 10 Min #5 | Download is complete for all contract months in chart. Proceeding with data load. | 2020-08-26 00:12:27.109 F.US.MNQU20 [CV] 10 Min #5 | Reloading chart. | 2020-08-26 00:12:27.109 F.US.MNQU20 [CV] 15 Min #7 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.MNQU20.scid | 2020-08-26 00:12:27.134 F.US.MNQU20 [CV] 2 Min #1 | Download is complete for all contract months in chart. Proceeding with data load. | 2020-08-26 00:12:27.134 F.US.MNQU20 [CV] 2 Min #1 | Reloading chart. | 2020-08-26 00:12:27.135 F.US.MNQU20 [CV] 1 Min #10 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.MNQU20.scid | 2020-08-26 00:12:27.148 F.US.MNQU20 [CV] 10 Min #5 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.MNQU20.scid | 2020-08-26 00:12:27.149 F.US.MNQU20 [CV] 30 Min #4 | Download is complete for all contract months in chart. Proceeding with data load. | 2020-08-26 00:12:27.149 F.US.MNQU20 [CV] 30 Min #4 | Reloading chart. | 2020-08-26 00:12:27.150 F.US.MNQU20 [CV] 1 Min #2 | Download is complete for all contract months in chart. Proceeding with data load. | 2020-08-26 00:12:27.172 F.US.MNQU20 [CV] 1 Min #2 | Reloading chart. | 2020-08-26 00:12:27.173 HD Request # 6 | Timestamp of first Intraday data file record written: 2020-05-27 00:03:55 | 2020-08-26 00:12:27.179 F.US.MNQU20 [CV] 2 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.MNQU20.scid | 2020-08-26 00:12:27.194 F.US.MNQU20 [CV] 2 Min #3 | Download is complete for all contract months in chart. Proceeding with data load. | 2020-08-26 00:12:27.195 F.US.MNQU20 [CV] 2 Min #3 | Reloading chart. | 2020-08-26 00:12:27.196 F.US.MNQU20 [CV] 30 Sec #8 | Download is complete for all contract months in chart. Proceeding with data load. | 2020-08-26 00:12:27.203 F.US.MNQU20 [CV] 30 Sec #8 | Reloading chart. | 2020-08-26 00:12:27.204 F.US.MNQU20 [CV] 30 Min #4 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.MNQU20.scid | 2020-08-26 00:12:27.218 Chart #8 has tagged chart #1 for full recalculation. Chartbook: 15MinuteRangeMethod.Cht | 2020-08-26 00:12:27.407 Chart #8 has tagged chart #2 for full recalculation. Chartbook: 15MinuteRangeMethod.Cht | 2020-08-26 00:12:27.407 Chart #8 has tagged chart #3 for full recalculation. Chartbook: 15MinuteRangeMethod.Cht | 2020-08-26 00:12:27.407 F.US.MNQU20 [CV] 2 Min #3 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-08-26 00:12:27.408 F.US.MNQU20 [CV] 15 Min #7 | Reloading chart. | 2020-08-26 00:12:27.544 F.US.MNQU20 [CV] 15 Min #7 | Waiting for historical downloads to complete with the IDs: 6, | 2020-08-26 00:12:27.586 F.US.MNQU20 [CV] 1 Min #10 | Reloading chart. | 2020-08-26 00:12:27.605 F.US.MNQU20 [CV] 1 Min #10 | Waiting for historical downloads to complete with the IDs: 6, | 2020-08-26 00:12:27.648 F.US.MNQU20 [CV] 10 Min #5 | Reloading chart. | 2020-08-26 00:12:27.649 F.US.MNQU20 [CV] 10 Min #5 | Waiting for historical downloads to complete with the IDs: 6, | 2020-08-26 00:12:27.709 F.US.MNQU20 [CV] 30 Min #4 | Reloading chart. | 2020-08-26 00:12:27.710 F.US.MNQU20 [CV] 30 Min #4 | Waiting for historical downloads to complete with the IDs: 6, | 2020-08-26 00:12:27.770 F.US.MNQU20 [CV] 2 Min #1 | Reloading chart. | 2020-08-26 00:12:27.771 F.US.MNQU20 [CV] 2 Min #1 | Waiting for historical downloads to complete with the IDs: 6, | 2020-08-26 00:12:27.791 F.US.MNQU20 [CV] 1 Min #2 | Reloading chart. | 2020-08-26 00:12:27.794 F.US.MNQU20 [CV] 1 Min #2 | Waiting for historical downloads to complete with the IDs: 6, | 2020-08-26 00:12:27.829 F.US.MNQU20 [CV] 30 Sec #8 | Reloading chart. | 2020-08-26 00:12:27.832 F.US.MNQU20 [CV] 30 Sec #8 | Waiting for historical downloads to complete with the IDs: 6, | 2020-08-26 00:12:27.859 F.US.MNQU20 [CV] 2 Min #3 | Reloading chart. | 2020-08-26 00:12:27.888 F.US.MNQU20 [CV] 2 Min #3 | Waiting for historical downloads to complete with the IDs: 6, | 2020-08-26 00:12:27.910 Socket (3) | CloseSocket call. | 2020-08-26 00:12:49.719 Historical data download thread signaled to stop. | 2020-08-26 00:12:49.719 Socket (3) | Shutdown started. Waiting for graceful close. | 2020-08-26 00:12:49.725 HD Request # 6 | Received 2931543 records from 2020-05-27 00:03:55.000 to 2020-08-26 00:12:46.000 (91.0 days) and wrote 2931543 records for F.US.MNQU20 | 2020-08-26 00:12:49.740 Socket (3) | Socket gracefully closed by remote side. | 2020-08-26 00:12:49.754 Socket (3) | Closed. | 2020-08-26 00:12:49.754 Added 11 Time and Sales records to Intraday data file for F.US.MNQU20 after download. | 2020-08-26 00:12:50.352 HD Request # 6 | Completion time: 24s | 2020-08-26 00:12:50.352 HD Request # 6 | Intraday data download complete for F.US.MNQU20. Unique request ID: 6 | 2020-08-26 00:12:50.352 Removing historical data download ID 6. | 2020-08-26 00:12:50.352 Real-time Intraday chart data file updates started for F.US.MNQU20 | 2020-08-26 00:12:50.352 Opened cached Intraday file: C:\SierraChart\Data\F.US.MNQU20.scid. Thread ID: 10460 | 2020-08-26 00:12:50.353 Intraday chart data file opened for F.US.MNQU20 | 2020-08-26 00:12:50.353 HD Request # 6 | Enabling Intraday chart updating for symbol. | 2020-08-26 00:12:50.353 F.US.MNQU20 [CV] 1 Min #2 | Flagging to reload Intraday data on download completion. | 2020-08-26 00:12:50.353 F.US.MNQU20 [CV] 30 Sec #8 | Flagging to reload Intraday data on download completion. | 2020-08-26 00:12:50.353 F.US.MNQU20 [CV] 1 Min #10 | Flagging to reload Intraday data on download completion. | 2020-08-26 00:12:50.353 F.US.MNQU20 [CV] 5 Min #11 | Flagging to reload Intraday data on download completion. | 2020-08-26 00:12:50.353 F.US.MNQU20 [CV] 2 Min #3 | Flagging to reload Intraday data on download completion. | 2020-08-26 00:12:50.353 F.US.MNQU20 [CV] 30 Min #4 | Flagging to reload Intraday data on download completion. | 2020-08-26 00:12:50.353 F.US.MNQU20 [CV] 2 Min #1 | Flagging to reload Intraday data on download completion. | 2020-08-26 00:12:50.353 F.US.MNQU20 [CV] 10 Min #5 | Flagging to reload Intraday data on download completion. | 2020-08-26 00:12:50.353 F.US.MNQU20 [CV] 15 Min #7 | Flagging to reload Intraday data on download completion. | 2020-08-26 00:12:50.353 Triggering next historical data download in queue. | 2020-08-26 00:12:50.353 F.US.MNQU20 [CV] 30 Sec #8 | Reloading chart. | 2020-08-26 00:12:50.353 F.US.MNQU20 [CV] 2 Min #3 | Reloading chart. | 2020-08-26 00:12:50.378 F.US.MNQU20 [CV] 15 Min #7 | Reloading chart. | 2020-08-26 00:12:50.464 F.US.MNQU20 [CV] 5 Min #11 | Reloading chart. | 2020-08-26 00:12:50.670 F.US.MNQU20 [CV] 1 Min #10 | Reloading chart. | 2020-08-26 00:12:50.789 F.US.MNQU20 [CV] 10 Min #5 | Reloading chart. | 2020-08-26 00:12:51.064 F.US.MNQU20 [CV] 30 Min #4 | Reloading chart. | 2020-08-26 00:12:51.417 F.US.MNQU20 [CV] 2 Min #1 | Reloading chart. | 2020-08-26 00:12:51.909 F.US.MNQU20 [CV] 1 Min #2 | Reloading chart. | 2020-08-26 00:12:52.162 F.US.MNQU20 [CV] 2 Min #3 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-08-26 00:12:56.971 Chart #11 has tagged chart #1 for full recalculation. Chartbook: 15MinuteRangeMethod.Cht | 2020-08-26 00:12:57.135 Chart #11 has tagged chart #2 for full recalculation. Chartbook: 15MinuteRangeMethod.Cht | 2020-08-26 00:12:57.135 Chart #11 has tagged chart #3 for full recalculation. Chartbook: 15MinuteRangeMethod.Cht | 2020-08-26 00:12:57.135 Chart #8 has tagged chart #3 for full recalculation. Chartbook: 15MinuteRangeMethod.Cht | 2020-08-26 00:12:57.479 Chart #10 has tagged chart #1 for full recalculation. Chartbook: 15MinuteRangeMethod.Cht | 2020-08-26 00:12:57.616 Chart #10 has tagged chart #2 for full recalculation. Chartbook: 15MinuteRangeMethod.Cht | 2020-08-26 00:12:57.616 Chart #10 has tagged chart #3 for full recalculation. Chartbook: 15MinuteRangeMethod.Cht | 2020-08-26 00:12:57.616 Chart #4 has tagged chart #5 for full recalculation. Chartbook: 15MinuteRangeMethod.Cht | 2020-08-26 00:12:57.629 Chart #5 has tagged chart #1 for full recalculation. Chartbook: 15MinuteRangeMethod.Cht | 2020-08-26 00:12:57.653 Chart #5 has tagged chart #3 for full recalculation. Chartbook: 15MinuteRangeMethod.Cht | 2020-08-26 00:12:57.653 F.US.MNQU20 [CV] 2 Min #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-08-26 00:12:57.662 |
| [2020-08-26 00:46:31] |
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The data is on the server and we can see it has been fully downloaded. For other possible reasons for the issue, refer to: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data) Also make sure the time zone is set correctly: Time Zone Setting Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-08-26 00:48:26
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