Support Board
Date/Time: Mon, 10 Feb 2025 15:21:25 +0000
Network Communication Issue on Linux
View Count: 757
| [2020-08-25 18:42:56] |
| Cavalry3162 - Posts: 523 |
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i am bblocked from being able to post in the support forum, so please fix this. i get this message and no data anymore.. fun fact: i am already on 2158 Triggering next historical data download in queue. | 2020-08-25 14:07:09.660 Socket (3) | Socket gracefully closed by remote side. | 2020-08-25 14:07:10.063 Socket (3) | Closed. | 2020-08-25 14:07:10.063 Opened cached Intraday file: C:\SierraChart\Data\UB-202009-ECBOT-USD.scid. Thread ID: 304 | 2020-08-25 14:07:19.572 SC Data - All Services | DTC message size is 0. This indicates a stream corruption. | 2020-08-25 14:14:19.138 SC Data - All Services | Received logon response. | 2020-08-25 14:14:19.138 SC Data - All Services | Server Name: . | 2020-08-25 14:14:19.138 SC Data - All Services | Server protocol version: 0. Client protocol version: 8 | 2020-08-25 14:14:19.138 SC Data - All Services | Unsupported protocol version. Disconnecting. Update Sierra Chart with 'Help >> Download Current Version'. | 2020-08-25 14:14:19.138 SC Data - All Services | Waiting for socket receive thread to end | 2020-08-25 14:14:19.138 DTC Client socket (1) | CloseSocket call. | 2020-08-25 14:14:19.138 DTC Client socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2020-08-25 14:14:19.138 DTC Client socket (1) | Max send buffers used during socket life: 3 | 2020-08-25 14:14:19.138 DTC Client socket (1) | Max send buffer size during socket life: 1388 | 2020-08-25 14:14:19.138 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2020-08-25 14:14:19.138 SC Data - All Services | Disconnected from the server. | 2020-08-25 14:14:19.138 DTC Client socket (0) | CloseSocket call. | 2020-08-25 14:14:19.138 DTC Client socket (1) | Socket gracefully closed by remote side. | 2020-08-25 14:14:20.162 DTC Client socket (1) | Closed. | 2020-08-25 14:14:20.162 |
| [2020-08-25 22:26:10] |
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Posting is unblocked. We do not observe this issue with the connections we have to the server. This kind of error message is unusual. Are you still noticing a problem with the connection and are not receiving market data from the Denali Exchange Data Feed? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-08-25 22:26:15
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| [2020-08-26 13:44:02] |
| Cavalry3162 - Posts: 523 |
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yes, i get constant disconnects every couple minutes, for the last a few days. and after it did this game for a while it comes up with this message from above.. after that i have to manually disconnect and reconnect and it starts from the beginning.. disconnects until no more data and manual disconnect and reconnect. very annoying. |
| [2020-08-26 16:58:58] |
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This is unusual. It may relate to a performance improvement at the network stock level. We will revert that change. Please allow about 30 minutes. We will be putting out version 2159.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-26 17:28:20] |
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Version 2159 has been released. Can you tell us what firewall software you are running on your computer if any. We are really very surprised about a problem like this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-26 17:45:53] |
| Cavalry3162 - Posts: 523 |
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thx, i will check it out tomorrow. i am running no firewall whatsoever |
| [2020-08-26 17:48:04] |
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And what version of Windows are you running?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-26 18:37:31] |
| Cavalry3162 - Posts: 523 |
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i tried your latest version, as far as i can tell there were no disconnects so far.. thank you. i am on Arch Linux |
| [2020-08-26 20:36:42] |
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Okay so the most recent network communication level performance improvement we have made is not compatible with Linux. We still may be able to make it work through some adapting. Now we understand.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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