Support Board
Date/Time: Mon, 10 Feb 2025 16:40:28 +0000
FXCM Order Placement Issue
View Count: 552
| [2020-08-25 13:52:47] |
| User561221 - Posts: 11 |
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Yesterday and today I've been seeing 10pt+ gaps difference between what's on the screen and the entry/exit point of the trade that is being recorded. It was all fine last week. I've added a screenshot so you can see the issue. In both trades the entry/exit points are not covered by the candles.
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 NAS Trade FXCM 25th Aug.png / V - Attached On 2020-08-25 13:51:16 UTC - Size: 23.54 KB - 199 views |
| [2020-08-25 19:37:49] |
| John - SC Support - Posts: 37853 |
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The issue has now been resolved. To redownload the affected data, refer to the information here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-26 00:31:11] |
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Full information: RESOLVED: Ask Price not Updating on Bid/Ask Updates for some Services/Versions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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