Support Board
Date/Time: Mon, 10 Feb 2025 16:01:34 +0000
Sierra is showing incorrect price readings
View Count: 712
| [2020-08-25 11:27:51] |
| dogmalava - Posts: 1 |
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Hi I have noticed over the past two days that Sierra is showing incorrect price readings. They are out by minus 5 or 6 pips on the active chart. I have been running and comparing on separate computers. (Clock settings are correct on both pc's). This is very worrying and the only way to cure it is to restart Sierra. When it restarts, at the time of restart, it ADDS A NEW CANDLE which corrects the error. This has now done this twice over the past two days. Please see screenshots showing occurrence today and differences between computers. Please note that I have screenshots of yesterdays error as well but cannot update due to file size limitations. |
 Sierra charts issue 2-a.PNG / V - Attached On 2020-08-25 11:14:51 UTC - Size: 139.5 KB - 197 views Sierra charts issue 2-b.PNG / V - Attached On 2020-08-25 11:24:17 UTC - Size: 62.74 KB - 229 views |
| [2020-08-25 18:34:21] |
| Sierra_Chart Engineering - Posts: 18364 |
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We are still looking into the issue. We are closer to understanding the cause. For now update to the current version and that should resolve it: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-25 19:32:21] |
| John - SC Support - Posts: 37847 |
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The issue has now been resolved, you do not need to update. To redownload the affected data, refer to the information here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-26 00:26:24] |
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Full information: RESOLVED: Ask Price not Updating on Bid/Ask Updates for some Services/Versions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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