Support Board
Date/Time: Mon, 10 Feb 2025 16:30:36 +0000
Real time data charts are delayed - pics attached
View Count: 605
| [2020-08-25 10:55:10] |
| HeyUgly - Posts: 251 |
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what gives? first time ive encountered this. below is my other platforms L2 this morning i came in and nothing is updating in real time, see the L2 on my order entry platform is correct and Sierra is not updating in real time at all please advise. thanks in advance |
| Attachment Deleted. |
YO.PNG| [2020-08-25 11:00:36] |
| HeyUgly - Posts: 251 |
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I have a real time sub for stocks data, the futures data on sierra is working fine
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| [2020-08-25 11:18:15] |
| HeyUgly - Posts: 251 |
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charts have not moved all morning
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| Attachment Deleted. |
| [2020-08-25 12:29:17] |
| HeyUgly - Posts: 251 |
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ive diconnected the data and reconected, but same deal price is not updating in realtime, its always 10-15mins behind , everything has been fine
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| [2020-08-25 18:39:36] |
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We want you to update to the current version of Sierra Chart following these instructions here: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-25 19:31:42] |
| John - SC Support - Posts: 37853 |
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The issue has now been resolved, you do not need to update. To redownload the affected data, refer to the information here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-26 00:28:54] |
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Post #6 is not applicable in your case. Let us know if you still see a problem. We do not know what the cause is in your case.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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