Support Board
Date/Time: Mon, 10 Feb 2025 16:22:42 +0000
Forex data out of step/wrong again
View Count: 551
| [2020-08-25 10:10:17] |
| User93464 - Posts: 52 |
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Enclosed are two screen shots, one showing 3 MT4 accounts for the EURUSD and one showing the EURUSD on Sierra Charts. As you can see, there is a major discrepancy in the two images Please advise ASAP Sean Taplin |
 EURUSD 3 accounts 2020-08-25_11-01-59.png / V - Attached On 2020-08-25 10:09:12 UTC - Size: 74.65 KB - 184 views 2020-08-25_11-00-19.png / V - Attached On 2020-08-25 10:09:19 UTC - Size: 109.39 KB - 198 views |
| [2020-08-25 18:36:31] |
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We are still looking into the issue. We are closer to understanding the cause. For now update to the current version and that should resolve it: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-25 19:29:30] |
| John - SC Support - Posts: 37851 |
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The issue has now been resolved, you do not need to update. To redownload the affected data, refer to the information here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-26 00:29:08] |
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Full information: RESOLVED: Ask Price not Updating on Bid/Ask Updates for some Services/Versions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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