Support Board
Date/Time: Mon, 10 Feb 2025 16:01:23 +0000
Wrong display of orders
View Count: 589
| [2020-08-25 09:06:32] |
| User869657 - Posts: 31 |
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Hello SC team, We've noticed recently that live orders were wrongly displayed on the chart (at least for orders on CFD GER30 via FXCM) Please find attached as an example a short trade taken this morning on two different accounts. Taking "Capture bug order 2" attached for example : - Open is displayed at 13182.70, when the real entry price is at the open of the bar i.e around 13172 - Close is displayed at 13131.48, which has not even be attained today by prices, when the real exit price should be around 13150 The P&L is correctly calculated however, hence why we think it is purely a display issue. Could you please have a look ? Thanks |
 Capture bug order 1.PNG / V - Attached On 2020-08-25 08:58:07 UTC - Size: 27.35 KB - 237 views Capture bug order 2.PNG / V - Attached On 2020-08-25 08:58:11 UTC - Size: 37.74 KB - 207 views |
| [2020-08-25 14:36:26] |
| User561221 - Posts: 11 |
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yes I've had this same issue both yesterday and today. With FXCM for both GER30 and NAS100
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| [2020-08-25 19:34:47] |
| John - SC Support - Posts: 37847 |
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We were having an issue with some of the data, which has now been resolved. To redownload the affected data, refer to the information here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-26 00:31:22] |
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Full information: RESOLVED: Ask Price not Updating on Bid/Ask Updates for some Services/Versions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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