Support Board
Date/Time: Mon, 10 Feb 2025 15:32:30 +0000
BidVol Prints only 0 (Zero) == Serious.
View Count: 776
| [2020-08-25 08:43:50] |
| User486817 - Posts: 83 |
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Symbol = USDJPY Time =Aug 25 2020 06:00 to current time Please reference screenshot. AskVol prints normally, but BidVol = 0 at every level. note the 06:00 bar, the bottom two levels 106.10 and 106.00 were normal, but all others BidVol =0. also note the Number Bar Calculated Values Study at bottom. in the Number Bar Calculated Values Study, both Uptick/Downtick vol and Uptick/Downtick Vol Difference appear to be correct. however, BidVol for the 07:00 bar and 08:00 bar print 0. In the 06:00 bar at 106.10 and 106.00 a total of 550 was printed at both levels. the BidVol printed in Number Bar Calculated Values Study matches the 550 in the number bars. there appears to be a disconnect someplace as number bar BidVol simply stop printing in the middle of the workday. please advise. kindest regards, |
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| [2020-08-25 11:03:51] |
| User486817 - Posts: 83 |
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i updataed to 2158 the issue still persisted. however, it resolved itself after 3hrs. i'm still not sure why it happened. best regards, |
| [2020-08-25 19:23:10] |
| John - SC Support - Posts: 37844 |
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We apologize, but this issue has been resolved. If you redownload your historical data, you will get the corrected information. Refer to the documentation here for how to redownload: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-26 00:11:19] |
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Full information: RESOLVED: Ask Price not Updating on Bid/Ask Updates for some Services/Versions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-26 09:22:20] |
| User486817 - Posts: 83 |
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thank you so much for the quick response. everything is sorted now. best regards, |
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