Support Board
Date/Time: Mon, 10 Feb 2025 14:36:09 +0000
Data connection failed (Rithmic)
View Count: 546
| [2020-08-24 16:33:25] |
| User600210 - Posts: 1 |
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Hi, Can you assist with the following. I cannot connect to data provider. I've copied the error log below. Many thanks. Reading Internal Order ID file. | 2020-08-23 16:45:25.765 Reading Trade Orders file. | 2020-08-23 16:45:26.016 Reading Trade Positions file. | 2020-08-23 16:45:26.017 Reading Account Balance file. | 2020-08-23 16:45:26.017 UDPListener (1328). Port 22904 | Listening on UDP port 22904. | 2020-08-23 16:45:26.048 Software version: 2150 64-bit | 2020-08-23 16:45:26.048 Primary Thread ID: 137380 | 2020-08-23 16:45:26.048 Enabled for: Sierra Chart Historical Data Service. | 2020-08-23 16:45:26.048 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-08-23 16:45:26.048 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-08-23 16:45:26.048 Current selected Data/Trading service: Rithmic Trading | 2020-08-23 16:45:26.048 Custom symbol settings values: enabled | 2020-08-23 16:45:26.048 Chart Update Interval: 500 | 2020-08-23 16:45:26.048 Intraday Data Storage Time Unit: 1 | 2020-08-23 16:45:26.048 Time Zone: +08:00:00 (HKT+08) | 2020-08-23 16:45:26.048 2020-08-23 16:45:26 Local computer time | 2020-08-23 16:45:26.048 2020-08-23 08:45:26 Local computer time in UTC | 2020-08-23 16:45:26.048 2020-08-23 16:45:26 Local computer time in SC Time Zone | 2020-08-23 16:45:26.048 2020-08-23 08:45:26 Server time in UTC | 2020-08-23 16:45:26.048 Local computer UTC time and Server UTC time difference: 2 seconds. | 2020-08-23 16:45:26.048 Program path: C:\SierraChart\ | 2020-08-23 16:45:26.048 Data Files path: C:\SierraChart\Data\ | 2020-08-23 16:45:26.048 OS Version Number: 10.0 | 2020-08-23 16:45:26.048 Locale Setting: C | 2020-08-23 16:45:26.048 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2020-08-23 16:45:26.048 Allowed protected custom studies: | 2020-08-23 16:45:26.048 Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic.trading. Request ID: 1. | 2020-08-23 16:45:26.076 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2020-08-23 16:45:26.179 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2020-08-23 16:45:26.441 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2020-08-23 16:45:26.441 Received 5 login tokens. | 2020-08-23 16:45:26.874 Symbol settings MD5 received. Request ID: 1. | 2020-08-23 16:45:27.250 Symbol settings are up-to-date for rithmic.trading. | 2020-08-23 16:45:27.250 Files to Open on Start up | Opening file: ExampleChartbook.cht | 2020-08-23 16:45:30.171 ESU0-CME 5 Min #11 | Reloading chart. | 2020-08-23 16:45:30.218 ESU0-CME 1000 Volume #1 | Reloading chart. | 2020-08-23 16:45:30.245 ESU0-CME #3 | Reloading chart. | 2020-08-23 16:45:30.525 ESU0-CME #3 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-08-23 16:45:30.525 ESU0-CME 1000 Volume #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-08-23 16:45:30.564 Rithmic Trading | Port for executable: 52803 | 2020-08-23 16:45:32.552 Listening socket (1380). Port 52803 | Closed. | 2020-08-23 16:45:32.552 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2020-08-23 16:45:32.555 Created process C:\SierraChart\Rim\DTCBridge.exe. Current folder: C:\SierraChart\Rim | 2020-08-23 16:45:32.580 Rithmic Trading | Bridge process is running. | 2020-08-23 16:45:34.597 Rithmic Trading | Connecting to the server 127.0.0.1. Port 52803 | 2020-08-23 16:45:34.597 DTC Client socket (1) | Creating socket. | 2020-08-23 16:45:34.597 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2020-08-23 16:45:34.597 Rithmic Trading | Connected to server. | 2020-08-23 16:45:34.600 Rithmic Trading | Starting socket receive thread. | 2020-08-23 16:45:34.600 Rithmic Trading | Sending encoding request to server: Binary VLS | 2020-08-23 16:45:34.600 Rithmic Trading | Setting DTC encoding to Binary VLS | 2020-08-23 16:45:34.604 Rithmic Trading | Sending logon request message. | 2020-08-23 16:45:34.604 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2020-08-23 16:45:34.608 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2020-08-23 16:45:34.618 Rithmic Trading | Message from server: Connecting to Rithmic Singapore server. | 2020-08-23 16:45:34.618 Rithmic Trading | Message from server: Server Alert: Market Data Connection Broken | 2020-08-23 16:45:44.019 Rithmic Trading | Message from server: Server Alert: Trading System Connection Broken | 2020-08-23 16:45:46.548 Rithmic Trading | Received logon response. | 2020-08-23 16:45:46.548 Rithmic Trading | Server Name: DTC Bridge. | 2020-08-23 16:45:46.548 Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2020-08-23 16:45:46.548 Rithmic Trading | Logon error received from server | 2020-08-23 16:45:46.548 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-08-23 16:45:46.548 Select 'File >> Disconnect' to prevent further connection attempts. | 2020-08-23 16:45:46.548 Rithmic Trading | Waiting for socket receive thread to end | 2020-08-23 16:45:46.655 DTC Client socket (1) | CloseSocket call. | 2020-08-23 16:45:46.655 Rithmic Trading | Disconnected. | 2020-08-23 16:45:46.656 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2020-08-23 16:45:46.656 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-08-23 16:45:46.656 Rithmic Trading | Port for executable: 52817 | 2020-08-23 16:45:48.669 Listening socket (1384). Port 52817 | Closed. | 2020-08-23 16:45:48.669 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2020-08-23 16:45:48.671 Created process C:\SierraChart\Rim\DTCBridge.exe. Current folder: C:\SierraChart\Rim | 2020-08-23 16:45:48.686 Rithmic Trading | Bridge process is not running! | 2020-08-23 16:45:50.708 Rithmic Trading | Connecting to the server 127.0.0.1. Port 52817 | 2020-08-23 16:45:50.708 DTC Client socket (2) | Creating socket. | 2020-08-23 16:45:50.708 DTC Client socket (2) | Connecting to IP: 127.0.0.1. | 2020-08-23 16:45:50.708 DTC Client socket (2) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2020-08-23 16:45:52.750 * DTC Client socket (2) | CloseSocket call. | 2020-08-23 16:45:52.750 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-08-23 16:45:52.750 Select 'File >> Disconnect' to prevent further connection attempts. | 2020-08-23 16:45:52.750 DTC Client socket (2) | Closed. | 2020-08-23 16:45:52.750 DTC Client socket (0) | CloseSocket call. | 2020-08-23 16:45:52.765 Rithmic Trading | Disconnected. | 2020-08-23 16:45:52.765 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-08-23 16:45:52.765 Rithmic Trading | Port for executable: 52819 | 2020-08-23 16:45:54.773 Listening socket (1384). Port 52819 | Closed. | 2020-08-23 16:45:54.773 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2020-08-23 16:45:54.775 Created process C:\SierraChart\Rim\DTCBridge.exe. Current folder: C:\SierraChart\Rim | 2020-08-23 16:45:54.792 Rithmic Trading | Bridge process is not running! | 2020-08-23 16:45:56.802 Rithmic Trading | Connecting to the server 127.0.0.1. Port 52819 | 2020-08-23 16:45:56.802 DTC Client socket (2) | Creating socket. | 2020-08-23 16:45:56.802 DTC Client socket (2) | Connecting to IP: 127.0.0.1. | 2020-08-23 16:45:56.802 File >> Disconnect selected. | 2020-08-23 16:45:57.981 DTC Client socket (2) | CloseSocket call. | 2020-08-23 16:45:57.981 Rithmic Trading | Disconnected. | 2020-08-23 16:45:57.981 DTC Client socket (2) | Closed. | 2020-08-23 16:45:57.981 DTC Client socket (1) | Socket gracefully closed by remote side. | 2020-08-23 16:46:07.737 DTC Client socket (1) | Closed. | 2020-08-23 16:46:07.737 |
| [2020-08-25 04:51:04] |
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We have discontinued support for Rithmic: Regarding Rithmic (Our Final Post on this Subject) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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