Support Board
Date/Time: Mon, 10 Feb 2025 15:09:10 +0000
Service
View Count: 568
| [2020-08-22 01:01:41] |
| KK001 - Posts: 4 |
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Hello, I just logged in yesterday after several days, and saw that the SC platform is not getting connected to my data feed. Can you let me know what is the issue ? Thanks, Kalpesh |
| [2020-08-22 08:37:30] |
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The problem is your Sierra Chart account is expired. Follow these instructions to add usage time to your Sierra Chart account: 1. Select "Help >> Add Usage Credit" on the Sierra Chart software menu. You can also go to this page in your browser: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation Login with your Sierra Chart Account Name and Password. 2. Choose the particular Service Package that you want to automatically renew and press the "Update" button. 3. Add sufficient credit to your Services Balance using any of the available payment options: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit For further information, refer to: Sierra Chart Purchase and License Information: Renewing Access Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-24 00:11:06] |
| KK001 - Posts: 4 |
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I thought it was set to auto renew thru the credit card placed initially. Can someone help set it up so that it auto renews and charges the redit card until I cancel it ?
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| [2020-08-25 04:40:54] |
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There is no automatic billing supported through a credit card. You need to manually add credit: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit Add enough credit for several months. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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