Support Board
Date/Time: Mon, 10 Feb 2025 02:00:17 +0000
Graphic Issues with chart value tool or while putting mouse pointer on DOM values
View Count: 796
| [2020-08-19 23:58:25] |
| User306531 - Posts: 2 |
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Hello! Ever since I started using the software I am noticing an graphical issue where every number on the chart goes blank. The most common are: 1) While hovering the mouse pointer on top of DOM sell or buy values. 2) While using the "Chart Value" tool to pinpoint a specific value. The problem is only partially appearing when using your screenshot command, as you can see in the next naked NASDAQ chart. Even though I selected the chart value tool, both time and value are blank on both the side value bar and on the lower axis on the time bar. http://www.sierrachart.com/image.php?Image=1597880568468.png I read all your indications for taking screenshots (thats why I sent the last one the way I did) But I want to show you the full scope of the issue and that appears only through a non propietary sierra chart screenshot, I hope you guys dont mind. https://prnt.sc/u2i6cg Also I attached it with the Add Edit/Attached files button. Big fan of your Software, thank you in advance. |
Attachment Deleted.  Sierra Chart Graph Glitch.png / V - Attached On 2020-08-19 23:55:05 UTC - Size: 154.78 KB - 247 views |
| [2020-08-20 12:52:08] |
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Are you using the OpenGL option? First thing to do is to update Sierra Chart to the current version: Software Download: Fast Update Also check the Chart Values tool color settings in the Graphics Settings window. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-08-20 12:53:25
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