Support Board
Date/Time: Mon, 10 Feb 2025 01:31:18 +0000
problem with maintaining horizontal scroll position [time] when switching between charts
View Count: 1001
| [2020-08-19 10:39:35] |
| User300921 - Posts: 7 |
|
Hello Support, I have certain problem with maintaining horizontal scroll position [time] when switching between charts (same chartbook). Long story short, time / horizontal scroll bar position is not maintained [seems to change randomly], when / if I switch between charts NOTE1: it ONLy happens on my "main" PC (laptop with two external monitors) My "backup" laptop seems to be OK NOTE2: if I copy a whole SierraChart folder from Backup to Main laptop [with modifying certain settings as described in your docs], it works as it should - for a while, but scroll bar starts "jumping" again [when switching between tabs] after a while. NOTE3: happens on both 32 and 64-bit versions Similar problem described here: Scroll Bar Positioning issue on current versions "I have many charts and therefore do not always notice if a chart is Inadvertently Scrolled back a little and is no longer showing the Current Time position. To avoid the problem I push the Ctrl+End buttons sometimes, which makes sure that all my charts are Scrolled to the End Position, but this is tedious and unreliable." I've attached the Chartbook with ScreenShots PS I'm not quite sure what's causing it - SierraChart was working perfectly until aboout a week or two [??] ago when it's started doing that. NOTE 4: it seems I've found what's causing it. DOC link: Working With Charts: Chart Linking Looks [to me] like statement "Link Number: For each chart that you want to link together within the same Chartbook, set this to the same nonzero number for all of those charts and Sierra Chart will use this number to link them together" is missing important thing. LINK NUMBER is NOT ChartBook - significant, but globally [?] - significant. When I've opened another ChartBook (6E, for example) with multiple charts having the SAME Link number (#1) - the Scroll Bar / time started misbehaving on the "original" ChartBook. So, looks like the statement "Chart Linking Only Works for Charts Within the Same Chartbook" is incorrect [IMHO]. Could you double-check? Please ? Sincerely, KZ Date Time Of Last Edit: 2020-08-19 12:24:31
|
 es_Aug2020_2K_and_5min.Cht - Attached On 2020-08-19 10:32:53 UTC - Size: 7.84 KB - 273 views  Problem_with_the_ScrollBar=step-by_step_screenshots_taken.png / V - Attached On 2020-08-19 10:33:07 UTC - Size: 36.05 KB - 229 views Private File |
| [2020-08-19 18:32:15] |
| |
|
Your Sierra Chart account which you have logged into this Support Board with is expired. So we know what Sierra Chart account you are using, go to Help >> Support Board from within the Sierra Chart desktop program and then post in this thread telling us this is done.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-20 00:42:45] |
| User112177 - Posts: 8 |
|
Hello Support. Account is AC108996, it's attached to my AMP account Sincerely, KZ |
| [2020-08-20 12:41:10] |
| |
|
Refer to this section here: Working With Charts: Charts Unexpectedly Scroll Back and Change Fill Space Amount Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: