Support Board
Date/Time: Mon, 25 Nov 2024 10:37:05 +0000
Missing [M] on a chart
View Count: 1107
| [2014-02-03 01:33:19] |
| moonmist - Posts: 127 |
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Hi, I have been subscribing to Sierra Chart Real-Time Feed. Whenever I open a chart, I would see the symbol [M] on the upper left corner. Now, it is missing. Please refer to the following chart for details. Are there any problems with the data feed ? Date Time Of Last Edit: 2014-02-03 03:40:21
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| [2014-02-03 04:47:11] |
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Your account is properly subscribed to the Sierra Chart Real and Historical Data Feed. Restart Sierra Chart and then if you do not see the [M] , post a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-02-03 04:47:23
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| [2014-02-03 05:56:30] |
| moonmist - Posts: 127 |
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The symbol [M] is still missing. Please refer to the attached chart for details: Software version: 1087 | 2014-02-03 00:47:06 Usage end date: 2014-02-06 | 2014-02-03 00:47:06 Enabled for: Sierra Chart Historical Data Service. | 2014-02-03 00:47:06 Enabled for: Sierra Chart Real-Time Market Data Feed. | 2014-02-03 00:47:06 Enabled for: CME with exchange fee trading waiver. | 2014-02-03 00:47:06 Received 1 data feed usernames. | 2014-02-03 00:47:06 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-02-03 00:47:06 Active service: Interactive Brokers | 2014-02-03 00:47:06 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-02-03 00:47:06 2014-02-03 00:47:06 Local computer clock time | 2014-02-03 00:47:06 2014-02-03 05:47:06 GMT time | 2014-02-03 00:47:06 2014-02-03 00:47:06 Time zone adjusted time | 2014-02-03 00:47:06 Time difference to server time: 0 seconds. | 2014-02-03 00:47:06 Program path: C:\SierraChart\ | 2014-02-03 00:47:06 Data Files path: C:\SierraChart\Data\ | 2014-02-03 00:47:06 OS Version Number: 6.1 | 2014-02-03 00:47:06 Checking for new symbol settings for ib | 2014-02-03 00:47:06 ! NOTICE: 3 days of full use Remaining. If you would like to continue full use the software and services, | 2014-02-03 00:47:06 please purchase more usage time by selecting Help >> Purchase on the menu. | 2014-02-03 00:47:06 Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-02-03 00:47:11 The network socket is connected. | 2014-02-03 00:47:11 Socket connected to TWS. Sending client version: 62. Waiting for acceptance. | 2014-02-03 00:47:11 TWS server version: 69 | 2014-02-03 00:47:11 IB: Connected. Waiting for account information. | 2014-02-03 00:47:11 IB Account information received. | 2014-02-03 00:47:11 Connected to IB Demo or Simulated account. | 2014-02-03 00:47:11 Interactive Brokers: Requesting Trade Positions for account: DU6987 | 2014-02-03 00:47:11 Next valid order ID: 3595 | 2014-02-03 00:47:11 Next valid order ID: 3595 | 2014-02-03 00:47:11 IB Account information received. | 2014-02-03 00:47:11 Connected to IB Demo or Simulated account. | 2014-02-03 00:47:11 Interactive Brokers: Received Trade Positions download end message for account DU6987 | 2014-02-03 00:47:11 IB: Requesting historical order fills for account DU6987 | 2014-02-03 00:47:16 Interactive Brokers: Received Open orders end message. | 2014-02-03 00:47:16 Interactive Brokers - Starting real-time market data updates for: CL-201403-NYMEX | 2014-02-03 00:47:26 Subscribing to real-time True Data for symbol: CL SecType: FUT Exchange: NYMEX Currency: | 2014-02-03 00:47:26 Subscribing to symbol: CL SecType: FUT Expiry: 201403 Exchange: NYMEX Currency: Multiplier: | 2014-02-03 00:47:26 HD Request # 2 - Downloading Intraday chart data for CL-201403-NYMEX to the file CL-201403-NYMEX.scid. Service: ib | 2014-02-03 00:47:26 HD Request # 2 - Download start Date-Time: 2014-02-03 00:45:12.0 | 2014-02-03 00:47:26 HD Request # 2 - Requesting a total of 0 days and 4934 seconds. | 2014-02-03 00:47:26 HD Request # 2 - IB Backfill - Seconds requested: 4934. Seconds Remaining: 0. | 2014-02-03 00:47:26 HD Request # 2 - Requesting 4934 Seconds of data at 30 secs with ending Date-Time at 2014-02-03 01:57:26 for CL-201403-NYMEX | 2014-02-03 00:47:26 Message from IB: HMDS data farm connection is OK:ilhmds. IB Error Code: 2106. Request ID: -1. | 2014-02-03 00:47:27 HD Request # 2 - Processing historical data message from TWS | 2014-02-03 00:47:32 HD Request # 2 - Receiving Intraday data for CL-201403-NYMEX starting at 2014-02-03 00:35:30 | 2014-02-03 00:47:32 HD Request # 2 - Timestamp of first Intraday data file record written: 2014-02-03 00:45:30 | 2014-02-03 00:47:32 HD Request # 2 - Received 25 records and wrote 4 records from 2014-02-03 00:35:00 to 2014-02-03 00:47:00. | 2014-02-03 00:47:32 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. | 2014-02-03 00:47:32 Requesting market depth updates for: CL-201403-NYMEX if supported. | 2014-02-03 00:47:32 HD Request # 2 - Received 25 records from 2014-02-03 00:35:30 to 2014-02-03 00:47:00 (11.5 minutes) and wrote 4 records for CL-201403-NYMEX | 2014-02-03 00:47:34 HD Request # 2 - Intraday download COMPLETE for CL-201403-NYMEX | 2014-02-03 00:47:34 Real-time Intraday chart data file updates started for CL-201403-NYMEX | 2014-02-03 00:47:34 |
 Chart1.png / V - Attached On 2014-02-03 05:53:20 UTC - Size: 41.38 KB - 358 views |
| [2014-02-03 06:09:44] |
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Connected to IB Demo or Simulated account. | 2014-02-03 00:47:11
This is the problem. Connect to your Live account at least once a month.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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