Support Board
Date/Time: Thu, 13 Feb 2025 10:10:24 +0000
Error: waiting to reconnect
View Count: 623
| [2020-08-12 20:19:58] |
| User46134 - Posts: 4 |
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I can not connect to data. Since last three hours I am getting "waiting to reconnect" message. Please send your response to my email address: stunuli@gmail.com. Sincerely Sitara Tunuli email: stunuli@gmail.com |
| [2020-08-12 20:40:20] |
| John - SC Support - Posts: 37916 |
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Apparently there was a problem at TransAct. It sounds like they have fixed it now, but you would need to check with them to make sure.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-01 20:52:15] |
| User340063 - Posts: 1 |
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I can not connect to data. I am getting "waiting to reconnect" message. Please send your response to my email address: ** Sincerely Date Time Of Last Edit: 2020-12-01 22:18:12
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| [2020-12-01 21:33:19] |
| John - SC Support - Posts: 37916 |
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First thing is to disconnect and reconnect to the data feed to see if that resolves your issue. Refer to the instructions here: File Menu: Procedure to Reconnect to the Data and Trade Servers If you continue to have a problem after that, then get us your Message Log following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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