Support Board
Date/Time: Sun, 09 Feb 2025 05:52:56 +0000
Configuration File account checksum error
View Count: 706
| [2020-08-12 15:49:02] |
| Ben A - Posts: 123 |
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Hi, I keep receiving the error; "Configuration File account checksum error" and also the error; "configuration file size of 26 bites is not the 437357 expected bytes to write. The configuration file may be corrupt". I came to my workstation today and everything has been reset and chart-books wiped. I restored an earlier version of chart-books and settings, however when I restarted my machine, the same thing occurred. Please can you advise on the potential issue and whether there is a resolve for this? Thank you, Ben Date Time Of Last Edit: 2020-08-12 17:21:17
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| [2020-08-12 17:37:25] |
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Did you try restoring a backup of the configuration file itself? Instructions: Resetting Sierra Chart to a Default State / Restoring Backup Global Configuration File: Restoring Backup Global Configuration File Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-12 17:43:01] |
| Ben A - Posts: 123 |
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Hi, I did do that, yes Should I try an earlier one perhaps? Ben |
| [2020-08-12 18:26:14] |
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Use an earlier one that is not giving a checksum error.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-12 18:30:00] |
| Ben A - Posts: 123 |
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Thank you, After replacing that file, I can now login, however now I have a problem that historical data downloads but new candles/lines are not printed and all charts are static despite appearing to be connected. I have restarted PC and Sierra to no avail. Is there also any way that I can also restore my toolbar configuration as this has reverted to default. Thanks, Date Time Of Last Edit: 2020-08-12 19:50:09
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| [2020-08-12 20:44:01] |
| Ben A - Posts: 123 |
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Here is my Log, I have Denali and IB: Thank you for your advice Reading Internal Order ID file. | 2020-08-12 20:35:00.911 Reading Trade Orders file. | 2020-08-12 20:35:01.326 Reading Trade Positions file. | 2020-08-12 20:35:01.326 Reading Account Balance file. | 2020-08-12 20:35:01.327 UDPListener (1288). Port 22904 | Listening on UDP port 22904. | 2020-08-12 20:35:01.374 Software version: 2128 64-bit | 2020-08-12 20:35:01.374 Primary Thread ID: 8856 | 2020-08-12 20:35:01.374 Usage end date: 2020-08-31 | 2020-08-12 20:35:01.374 Enabled for: Advanced Features 2. | 2020-08-12 20:35:01.374 Enabled for: Sierra Chart Historical Data Service. | 2020-08-12 20:35:01.374 Enabled for: Denali Real-Time Exchange Data Feed. | 2020-08-12 20:35:01.374 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-08-12 20:35:01.374 Enabled for exchange2: CME (Trading Account Required) | 2020-08-12 20:35:01.374 Enabled for exchange2: CBOT (Trading Account Required) | 2020-08-12 20:35:01.374 Enabled for exchange2: COMEX (Trading Account Required) | 2020-08-12 20:35:01.374 Enabled for exchange2: NYMEX (Trading Account Required) | 2020-08-12 20:35:01.374 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-08-12 20:35:01.374 Current selected Data/Trading service: SC Data - All Services | 2020-08-12 20:35:01.374 Custom symbol settings values: enabled | 2020-08-12 20:35:01.374 Chart Update Interval: 500 | 2020-08-12 20:35:01.374 Intraday Data Storage Time Unit: 0 | 2020-08-12 20:35:01.374 Time Zone: +00:00:00 (UTC+00) | 2020-08-12 20:35:01.374 2020-08-12 21:35:01 Local computer time | 2020-08-12 20:35:01.374 2020-08-12 20:35:01 Local computer time in UTC | 2020-08-12 20:35:01.374 2020-08-12 20:35:01 Local computer time in SC Time Zone | 2020-08-12 20:35:01.374 2020-08-12 20:35:00 Server time in UTC | 2020-08-12 20:35:01.374 Local computer UTC time and Server UTC time difference: 0 seconds. | 2020-08-12 20:35:01.374 Program path: C:\SierraChart\ | 2020-08-12 20:35:01.374 Data Files path: C:\SierraChart\Data\ | 2020-08-12 20:35:01.374 OS Version Number: 10.0 | 2020-08-12 20:35:01.375 Locale Setting: C | 2020-08-12 20:35:01.375 Allowed protected custom studies: SST_FreeBundle, zyp_download_free | 2020-08-12 20:35:01.375 |
| [2020-08-12 21:21:50] |
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The problem is most likely what is explained here: Data/Trading Service Connection and Symbol Issues: 1.3. Symbols You do not have Sierra Chart set to use Interactive Brokers. That is the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-08-12 21:22:18
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| [2020-08-12 21:31:43] |
| Ben A - Posts: 123 |
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Ah, OK, thanks, will have to work out how to reconnect again. Can you advise how I return my toolbar please? And also, is there a way I can avoid such a problem again? Thanks, |
| [2020-08-12 21:46:38] |
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Here are the interactive brokers set up instructions: Interactive Brokers Trading Service: Setup Instructions Can you advise how I return my toolbar please? This is done by restoring a global configuration file, from a date that has the configuration that you want, assuming that file is usable.And also, is there a way I can avoid such a problem again? Clearly something went wrong with your system causing the configuration file to become corrupted which caused the issue. That is why there are backup configuration files.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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