Support Board
Date/Time: Sun, 09 Feb 2025 04:10:55 +0000
Delayed response between mouse command and chart
View Count: 692
| [2020-08-11 12:07:48] |
| User537081 - Posts: 7 |
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With any command selected there is a delayed response - a lag of between 1/2 a second and 2 seconds. A sticky mouse. The mouse works perfectly with any other function on the computer but only with sierra charts there is a delay. Computer is new with clean install. Intel core i7-10700K CPU, 64 bit OS. So for simple example: click crosshair tool then wait for one second before it becomes useable.
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| [2020-08-11 19:16:43] |
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This is a performance issue, refer to this help topic: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often Are there a lot of chart drawings on the chart? You can check in Chart >> Manage Chart Drawings window. A lot would be hundreds. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-08-11 19:16:50
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| [2020-08-12 09:13:25] |
| User537081 - Posts: 7 |
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Many thanks for your reply. Yes, I aggree the problem would seem syymptomatic of performance. However, I am using a brand new trading computer which I have only just fired up with sierra chart. As such I am only running six charts to get started. I attach the computer spec which ought to more than satisfy the ability to run sierra software. There are minimal apps working in the background and minimal apps installed - the main , higher impact apps are microsoft office 365, edge and firefox. Security is Kaspersky total security. There ought to be more than adequate performance cpability.
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