Support Board
Date/Time: Sun, 09 Feb 2025 04:13:12 +0000
Paying for live feed but seems to be 10 minute delay
View Count: 610
| [2020-08-10 14:01:40] |
| User820638 - Posts: 21 |
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Hi I am paying for a live feed but I appear to still have a delay I am using ESU20_FUT_CME so not sure why. How can I get this sorted please? Thanks |
| [2020-08-10 16:42:12] |
| John - SC Support - Posts: 37842 |
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First, if your Chart Header shows the information for DD:, then we would want to see a screenshot showing what that value is. Otherwise, please add it and then take a screenshot. Refer to the information here to customize your Chart Header: Working With Charts: Region Data Line / Chart Header Second, please attach your Message Log following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-11 05:11:16] |
| User820638 - Posts: 21 |
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Software version: 2141 64-bit | 2020-08-11 01:08:34.243 Primary Thread ID: 13824 | 2020-08-11 01:08:34.243 Usage end date: 2020-08-23 | 2020-08-11 01:08:34.243 Enabled for: Advanced Features 2. | 2020-08-11 01:08:34.243 Enabled for: Sierra Chart Historical Data Service. | 2020-08-11 01:08:34.243 Enabled for: Denali Real-Time Exchange Data Feed. | 2020-08-11 01:08:34.243 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-08-11 01:08:34.243 Enabled for exchange2: CME (Trading Account Required) | 2020-08-11 01:08:34.243 Enabled for exchange2: CBOT (Trading Account Required) | 2020-08-11 01:08:34.243 Enabled for exchange2: COMEX (Trading Account Required) | 2020-08-11 01:08:34.243 Enabled for exchange2: NYMEX (Trading Account Required) | 2020-08-11 01:08:34.243 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-08-11 01:08:34.243 Current selected Data/Trading service: SC Futures Order Routing/Data | 2020-08-11 01:08:34.243 Custom symbol settings values: enabled | 2020-08-11 01:08:34.243 Chart Update Interval: 500 | 2020-08-11 01:08:34.243 Intraday Data Storage Time Unit: 1 | 2020-08-11 01:08:34.243 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-08-11 01:08:34.243 2020-08-11 06:08:34 Local computer time | 2020-08-11 01:08:34.243 2020-08-11 05:08:34 Local computer time in UTC | 2020-08-11 01:08:34.243 2020-08-11 01:08:34 Local computer time in SC Time Zone | 2020-08-11 01:08:34.243 2020-08-11 05:04:03 Server time in UTC | 2020-08-11 01:08:34.243 Local computer UTC time and Server UTC time difference: 3 seconds. | 2020-08-11 01:08:34.243 Program path: C:\SierraChart\ | 2020-08-11 01:08:34.243 Data Files path: C:\SierraChart\Data\ | 2020-08-11 01:08:34.243 OS Version Number: 10.0 | 2020-08-11 01:08:34.244 Locale Setting: C | 2020-08-11 01:08:34.244 Allowed protected custom studies: | 2020-08-11 01:08:34.244 File >> Disconnect selected. | 2020-08-11 01:09:03.052 SC Futures Order Routing/Data | Waiting for socket receive thread to end | 2020-08-11 01:09:03.095 DTC Client socket (3) | CloseSocket call. | 2020-08-11 01:09:03.095 DTC Client socket (3) | Max send buffers used during socket life: 3 | 2020-08-11 01:09:03.095 DTC Client socket (3) | Max send buffer size during socket life: 297 | 2020-08-11 01:09:03.095 DTC Client socket (3) | Shutdown started. Waiting for graceful close. | 2020-08-11 01:09:03.096 SC Data - All Services | Waiting for socket receive thread to end | 2020-08-11 01:09:03.102 DTC Client socket (4) | CloseSocket call. | 2020-08-11 01:09:03.102 DTC Client socket (4) | Shutdown started. Waiting for graceful close. | 2020-08-11 01:09:03.103 SC Data - All Services | Disconnected from the server. | 2020-08-11 01:09:03.103 SC Futures Order Routing/Data | Disconnected. | 2020-08-11 01:09:03.103 DTC Client socket (3) | Socket gracefully closed by remote side. | 2020-08-11 01:09:03.794 DTC Client socket (3) | Closed. | 2020-08-11 01:09:03.794 DTC Client socket (4) | Socket gracefully closed by remote side. | 2020-08-11 01:09:04.057 DTC Client socket (4) | Closed. | 2020-08-11 01:09:04.057 SC Futures Order Routing/Data | Connecting to the server futurestrading2.sierracharts.com. Port 11098 | 2020-08-11 01:09:06.975 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2020-08-11 01:09:07.615 DTC Client socket (1) | Connecting to IP: 208.185.224.129. | 2020-08-11 01:09:07.616 SC Futures Order Routing/Data | Connected to server. | 2020-08-11 01:09:08.243 SC Futures Order Routing/Data | Starting socket receive thread. | 2020-08-11 01:09:08.243 SC Futures Order Routing/Data | Sending encoding request to server: Binary VLS | 2020-08-11 01:09:08.243 SC Futures Order Routing/Data | Setting DTC encoding to Binary VLS | 2020-08-11 01:09:13.673 SC Futures Order Routing/Data | Sending logon request message. | 2020-08-11 01:09:13.673 SC Futures Order Routing/Data | Received logon response. | 2020-08-11 01:09:14.405 SC Futures Order Routing/Data | Server Name: SC DTC Server. | 2020-08-11 01:09:14.405 SC Futures Order Routing/Data | Server protocol version: 8. Client protocol version: 8 | 2020-08-11 01:09:14.405 SC Futures Order Routing/Data | Successfully connected. Connected to SC DTC Protocol server. Service=trading_technologies.trading|SymbolSettings=trading_technologies_v2.trading. | 2020-08-11 01:09:14.405 SC Futures Order Routing/Data | Trading is supported. | 2020-08-11 01:09:14.405 SC Futures Order Routing/Data | Order cancel and replace is supported. | 2020-08-11 01:09:14.405 SC Futures Order Routing/Data | OCO Orders supported. | 2020-08-11 01:09:14.405 SC Futures Order Routing/Data | Bracket Orders supported. | 2020-08-11 01:09:14.405 SC Futures Order Routing/Data | Connected to data and trading server. | 2020-08-11 01:09:14.405 Triggering next historical data download in queue. | 2020-08-11 01:09:14.405 Triggering next historical data download in queue. | 2020-08-11 01:09:14.405 Triggering next historical data download in queue. | 2020-08-11 01:09:14.405 Triggering next historical data download in queue. | 2020-08-11 01:09:14.405 Subscribing to symbol for symbol alert. | 2020-08-11 01:09:14.405 Subscribing to symbol for symbol alert. CLQ20_FUT_NYMEX | 2020-08-11 01:09:14.405 Mapping CLQ20_FUT_NYMEX to CLQ20. Service code: nymex | 2020-08-11 01:09:14.405 SC Data - All Services | Starting real-time market data updates for: CLQ20_FUT_NYMEX (CLQ20). ID: 1 Service code: nymex | 2020-08-11 01:09:14.405 SC Data - All Services | Connecting to the server ds22.sierracharts.com. Port 10048 | 2020-08-11 01:09:14.405 SC Data - All Services | Requesting security definition data for: CLQ20_FUT_NYMEX (CLQ20). ID: 1 | 2020-08-11 01:09:14.405 Subscribing to symbol for symbol alert. CLQ20_FUT_NYMEX | 2020-08-11 01:09:14.405 Subscribing to symbol for symbol alert. CLQ20_FUT_NYMEX | 2020-08-11 01:09:14.405 Updated verified funded futures trading account ending date to: 2020-09-10 05:09:14 | 2020-08-11 01:09:14.405 DTC Client socket (2) | Creating socket. | 2020-08-11 01:09:14.406 DTC Client socket (2) | Connecting to IP: 208.185.224.129. | 2020-08-11 01:09:14.406 Mapping ESU20_FUT_CME to ESU20. Service code: cme | 2020-08-11 01:09:14.560 SC Data - All Services | Starting real-time market data updates for: ESU20_FUT_CME (ESU20). ID: 2 Service code: cme | 2020-08-11 01:09:14.560 SC Data - All Services | Requesting security definition data for: ESU20_FUT_CME (ESU20). ID: 2 | 2020-08-11 01:09:14.560 Added historical Intraday data request for ESU20_FUT_CME to the queue. | 2020-08-11 01:09:14.561 Intraday data recording state for symbol ESU20_FUT_CME is set to download 'Pending'. | 2020-08-11 01:09:14.561 Triggering next historical data download in queue. | 2020-08-11 01:09:14.561 Delaying start of download for ESU20_FUT_CME | 2020-08-11 01:09:14.626 Mapping CLK20_FUT_NYMEX to CLK20. Service code: nymex | 2020-08-11 01:09:14.873 SC Data - All Services | Starting real-time market data updates for: CLK20_FUT_NYMEX (CLK20). ID: 3 Service code: nymex | 2020-08-11 01:09:14.873 SC Data - All Services | Requesting security definition data for: CLK20_FUT_NYMEX (CLK20). ID: 3 | 2020-08-11 01:09:14.873 Mapping CLM20_FUT_NYMEX to CLM20. Service code: nymex | 2020-08-11 01:09:14.873 SC Data - All Services | Starting real-time market data updates for: CLM20_FUT_NYMEX (CLM20). ID: 4 Service code: nymex | 2020-08-11 01:09:14.874 SC Data - All Services | Requesting security definition data for: CLM20_FUT_NYMEX (CLM20). ID: 4 | 2020-08-11 01:09:14.874 Mapping CLN20_FUT_NYMEX to CLN20. Service code: nymex | 2020-08-11 01:09:14.874 SC Data - All Services | Starting real-time market data updates for: CLN20_FUT_NYMEX (CLN20). ID: 5 Service code: nymex | 2020-08-11 01:09:14.874 SC Data - All Services | Requesting security definition data for: CLN20_FUT_NYMEX (CLN20). ID: 5 | 2020-08-11 01:09:14.874 Mapping ESM20_FUT_CME to ESM20. Service code: cme | 2020-08-11 01:09:14.874 SC Data - All Services | Starting real-time market data updates for: ESM20_FUT_CME (ESM20). ID: 6 Service code: cme | 2020-08-11 01:09:14.874 SC Data - All Services | Requesting security definition data for: ESM20_FUT_CME (ESM20). ID: 6 | 2020-08-11 01:09:14.874 Mapping ESZ20_FUT_CME to ESZ20. Service code: cme | 2020-08-11 01:09:14.874 SC Data - All Services | Starting real-time market data updates for: ESZ20_FUT_CME (ESZ20). ID: 7 Service code: cme | 2020-08-11 01:09:14.874 SC Data - All Services | Requesting security definition data for: ESZ20_FUT_CME (ESZ20). ID: 7 | 2020-08-11 01:09:14.874 SC Futures Order Routing/Data | Received security definition for symbol CLQ20_FUT_NYMEX | 2020-08-11 01:09:15.119 SC Futures Order Routing/Data | Received security definition for symbol ESU20_FUT_CME | 2020-08-11 01:09:16.044 SC Futures Order Routing/Data | Received security definition for symbol CLK20_FUT_NYMEX | 2020-08-11 01:09:16.052 SC Futures Order Routing/Data | Received security definition for symbol CLM20_FUT_NYMEX | 2020-08-11 01:09:16.052 SC Futures Order Routing/Data | Received security definition for symbol CLN20_FUT_NYMEX | 2020-08-11 01:09:16.052 SC Futures Order Routing/Data | Received security definition for symbol ESM20_FUT_CME | 2020-08-11 01:09:16.253 SC Futures Order Routing/Data | Received security definition for symbol ESZ20_FUT_CME | 2020-08-11 01:09:16.253 SC Data - All Services | Connected to server. | 2020-08-11 01:09:16.534 SC Data - All Services | Starting socket receive thread. | 2020-08-11 01:09:16.534 SC Data - All Services | Sending encoding request to server: Binary VLS | 2020-08-11 01:09:16.534 SC Data - All Services | Setting DTC encoding to Binary VLS | 2020-08-11 01:09:17.329 SC Data - All Services | Sending logon request message. | 2020-08-11 01:09:17.329 SC Data - All Services | Received logon response. | 2020-08-11 01:09:18.791 SC Data - All Services | Server Name: SC Realtime Server. | 2020-08-11 01:09:18.791 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2020-08-11 01:09:18.791 SC Data - All Services | Successfully connected. | 2020-08-11 01:09:18.791 SC Data - All Services | Trading is not supported. | 2020-08-11 01:09:18.791 SC Data - All Services | Restarting real-time data updates for symbol: CLK20_FUT_NYMEX -> CLK20 | 2020-08-11 01:09:18.791 SC Data - All Services | Restarting real-time data updates for symbol: CLM20_FUT_NYMEX -> CLM20 | 2020-08-11 01:09:18.791 SC Data - All Services | Restarting real-time data updates for symbol: CLN20_FUT_NYMEX -> CLN20 | 2020-08-11 01:09:18.791 SC Data - All Services | Restarting real-time data updates for symbol: CLQ20_FUT_NYMEX -> CLQ20 | 2020-08-11 01:09:18.791 SC Data - All Services | Restarting real-time data updates for symbol: ESM20_FUT_CME -> ESM20 | 2020-08-11 01:09:18.791 SC Data - All Services | Restarting real-time data updates for symbol: ESU20_FUT_CME -> ESU20 | 2020-08-11 01:09:18.791 SC Data - All Services | Restarting real-time data updates for symbol: ESZ20_FUT_CME -> ESZ20 | 2020-08-11 01:09:18.791 SC Data - All Services | Real-time data for symbol CLK20_FUT_NYMEX is currently unavailable. | 2020-08-11 01:09:19.941 SC Data - All Services | Received security definition for symbol CLK20_FUT_NYMEX | 2020-08-11 01:09:19.941 SC Data - All Services | Real-time data for symbol CLM20_FUT_NYMEX is currently unavailable. | 2020-08-11 01:09:19.941 SC Data - All Services | Received security definition for symbol CLM20_FUT_NYMEX | 2020-08-11 01:09:19.941 SC Data - All Services | Real-time data for symbol CLN20_FUT_NYMEX is currently unavailable. | 2020-08-11 01:09:19.942 SC Data - All Services | Received security definition for symbol CLN20_FUT_NYMEX | 2020-08-11 01:09:19.942 SC Data - All Services | Real-time data for symbol CLQ20_FUT_NYMEX is currently unavailable. | 2020-08-11 01:09:19.942 SC Data - All Services | Received security definition for symbol CLQ20_FUT_NYMEX | 2020-08-11 01:09:19.942 SC Data - All Services | Real-time data for symbol ESM20_FUT_CME is currently unavailable. | 2020-08-11 01:09:19.942 SC Data - All Services | Received security definition for symbol ESM20_FUT_CME | 2020-08-11 01:09:19.942 SC Data - All Services | Received security definition for symbol ESU20_FUT_CME | 2020-08-11 01:09:19.942 SC Data - All Services | Received security definition for symbol ESZ20_FUT_CME | 2020-08-11 01:09:19.942 HD Request # 11 | Downloading Intraday chart data for ESU20_FUT_CME to the file ESU20_FUT_CME.scid. Service: cme | 2020-08-11 01:09:24.905 Enabling compression for file: C:\SierraChart\Data\ESU20_FUT_CME.scid. This may take a while. | 2020-08-11 01:09:24.906 * HD Request # 11 | Download start date-time: 2020-08-11 01:09:02.000 | 2020-08-11 01:09:24.906 HD Request # 11 | Using server: ds21.sierracharts.com port 10150 | 2020-08-11 01:09:24.906 Socket (3) | Creating socket. | 2020-08-11 01:09:24.907 Socket (3) | Connecting to IP: 216.1.90.129. | 2020-08-11 01:09:24.907 HD Request # 11 | Setting DTC encoding to Binary VLS | 2020-08-11 01:09:33.026 HD Request # 11 | Sending historical data logon request message. | 2020-08-11 01:09:33.026 HD Request # 11 | Requesting Intraday data. Start date-time: 2020-08-11 01:09:02. Record interval: 1. Symbol: ESU20 | 2020-08-11 01:09:35.151 |
 sierra.PNG / V - Attached On 2020-08-11 05:10:44 UTC - Size: 8.75 KB - 229 views Attachment Deleted. |
| [2020-08-11 05:11:47] |
| User820638 - Posts: 21 |
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done as requested above, thanks
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| [2020-08-11 19:04:47] |
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You are definitely receiving real-time data based upon this Message Log. How are you coming to the conclusion that it is delayed?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-08-11 19:05:08
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