Support Board
Date/Time: Sun, 09 Feb 2025 03:05:36 +0000
Incorrect candles of charts with the same symbol and timeframe (SC datafeed)
View Count: 544
| [2020-08-05 19:53:45] |
| hchoi - Posts: 2 |
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Hello Please see the attched image for a visual of the problem. I have tried deleting and re-downloading the data but the problem persists, and it is not just with ES but also with other symbols. I am using the SC exchange data with Denli data feed. Could you please enlighten me on how to show the issue? Thank you |
 Capture1.PNG / V - Attached On 2020-08-05 19:52:34 UTC - Size: 262.19 KB - 262 views |
| [2020-08-05 20:22:29] |
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Are these charts from the same installation of Sierra Chart? It does not look like it to us. You need to be very clear with us. Why are the charts different? Refer to: Working With Charts: Resolving Differences of Chart Bars Between Charts Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-08-05 20:23:12
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| [2020-08-05 20:30:06] |
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Actually it is clear what the issue is. The starting times of the chart bars are different. Refer to this section: Working With Charts: Resolving Differences of Chart Bars Between Charts Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-05 21:28:42] |
| hchoi - Posts: 2 |
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Hello Finally found the problem! I had inconsistent Session time! Now I set the start time to 23:00:00 and end time to 22:59:59 and then unchecked 'Use Evening Session'. (Chart Setting -> Main Setting) Please kindly inform if these are the correct setting. Thank you |
| [2020-08-06 18:27:12] |
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It depends upon the time zone you are using: Time Zone Setting You should definitely only use a US time zone for those charts. The best thing to do is to use these instructions to apply the preset Session Times in the Global Symbol settings to the chart: Global Symbol Settings: Update/Apply Symbol Settings to Charts Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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