Support Board
Date/Time: Mon, 25 Nov 2024 10:24:41 +0000
SC real time feed - mapping problem
View Count: 1122
| [2014-01-31 19:37:51] |
| gfs117 - Posts: 24 |
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Hi, I'm trying to get data for the Mexican Peso futures (symbol: MXP-201403-GLOBEX, using Interactive Brokers), but when I look at it, it shows me the data for Canadian dollar futures. Could you setup mapping for the MXP futures please? Thank you. |
| [2014-01-31 20:04:47] |
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1. Make sure that the Symbol Settings are up to date by following the steps here: http://www.sierrachart.com/index.php?l=doc/doc_GlobalSymbolSettings.php#UpdateSettings 2. Open a new chart for the Mexican Peso through File >> Find Symbol. 3. If you are still seeing an issue post your message log following the steps here: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support Date Time Of Last Edit: 2014-02-01 17:55:59
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| [2014-02-01 17:55:37] |
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For IB, the symbol mapping for the Mexican peso is definitely correct. If you are actually experiencing a problem like this, something must have gone wrong with the symbol settings. There was one older release, where there may have been some improper handling of symbol settings. Please do the following: Update Sierra Chart by selecting Help >> Download Current Version. Perform a Full Reset of the symbol settings as explained here: http://www.sierrachart.com/index.php?l=doc/doc_GlobalSymbolSettings.php#UpdateSettings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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