Support Board
Date/Time: Sun, 09 Feb 2025 02:42:02 +0000
data feed agreement
View Count: 807
| [2020-08-04 15:02:37] |
| User52247 - Posts: 26 |
|
Hi, I have the sierra data through the AMP broker. At the beginning of each month I have to sign a data feed agreement on the sierracharts website. Before it was automatic. Why has it changed ? Thank you for your answer. alaindua |
| [2020-08-04 18:22:16] |
| |
|
You do not need to sign a new data feed agreement every month. Once you have signed the agreements, they will stay with your account until you are no longer using it. Who is telling you that you need to do this?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-06 15:20:51] |
| User52247 - Posts: 26 |
|
I have a message from sierra which gives me a link on the sierra website and as long as I have not signed the data feed agreement I cannot connect.
|
| [2020-08-06 18:49:57] |
| |
|
We think the message you are referring to is for the Delayed Streaming Data for the CME Group. We see you have attempted to sign the agreements, but you need to update your contact information, as the agreement is being rejected since your information is not correct. You can see the status of the agreements here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements It is not a requirement that you sign the agreements for the Delayed Data Feed, but it is definitely recommended in case you need to use it. The reason you cannot connect is because your Sierra Chart account is expired. You need to pay for usage time: Follow these instructions to add usage time to your Sierra Chart account:
1. Select "Help >> Add Usage Credit" on the Sierra Chart software menu. You can also go to this page in your browser: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation Login with your Sierra Chart Account Name and Password. 2. Choose the particular Service Package that you want to automatically renew and press the "Update" button. 3. Add sufficient credit to your Services Balance using any of the available payment options: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit For further information, refer to: Sierra Chart Purchase and License Information: Renewing Access Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: