Support Board
Date/Time: Mon, 25 Nov 2024 10:42:08 +0000
Disconnection at market open Sierra/Rithmic
View Count: 1192
| [2014-01-31 18:32:39] |
| User23386 - Posts: 43 |
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I have being getting disconnected from Rithmic/Sierra at the market open past couple of days. The weird thing is I am connecting to Rithmic/Sierra using 2 copies of sierra on the same pc and connecting to the exact same server but today just one connection went down while the other stayed online. I know Rithmic have being having issues lately. Can sierra shed some light on when these issues will be fixed?? Part of the log file pasted below. Thx Rithmic DTC - Server Alert: Market Data Connection Broken | 2014-01-31 09:31:25 Rithmic DTC - Server Alert: Market Data Connection Opened | 2014-01-31 09:31:27 Rithmic DTC: Market data feed reported to be restored. | 2014-01-31 09:31:27 Rithmic DTC - Server Alert: Market Data Connection Login Complete. Result text: "ok" | 2014-01-31 09:31:28 Rithmic DTC: Market data feed reported to be restored. | 2014-01-31 09:31:28 Rithmic DTC - Server Alert: Market Data Connection - Heartbeat has been quiet for 63.091 seconds. | 2014-01-31 09:33:09 Rithmic DTC - Server Alert: Trading System Connection - Heartbeat has been quiet for 68.044 seconds. | 2014-01-31 09:33:09 Rithmic DTC - Server Alert: PnL Connection - Heartbeat has been quiet for 66.872 seconds. | 2014-01-31 09:33:09 Rithmic DTC - Server Alert: Intraday History Connection - Heartbeat has been quiet for 65.357 seconds. | 2014-01-31 09:33:09 Rithmic DTC - Server Alert: Market Data Connection Broken | 2014-01-31 09:33:14 Rithmic DTC - Server Alert: Market Data Connection Opened | 2014-01-31 09:33:17 Rithmic DTC: Market data feed reported to be restored. | 2014-01-31 09:33:17 Rithmic DTC - Server Alert: Market Data Connection Login Complete. Result text: "ok" | 2014-01-31 09:33:18 Rithmic DTC: Market data feed reported to be restored. | 2014-01-31 09:33:18 Rithmic DTC - Server Alert: Market Data Connection - Heartbeat has been quiet for 71.497 seconds. | 2014-01-31 09:35:10 Rithmic DTC - Server Alert: Trading System Connection - Heartbeat has been quiet for 80.699 seconds. | 2014-01-31 09:35:10 Rithmic DTC - Server Alert: PnL Connection - Heartbeat has been quiet for 80.715 seconds. | 2014-01-31 09:35:10 Rithmic DTC - Server Alert: Intraday History Connection - Heartbeat has been quiet for 80.731 seconds. | 2014-01-31 09:35:10 Rithmic DTC - Server Alert: Market Data Connection Broken | 2014-01-31 09:35:23 Rithmic DTC - Server Alert: Market Data Connection Opened | 2014-01-31 09:35:24 Rithmic DTC: Market data feed reported to be restored. | 2014-01-31 09:35:24 Rithmic DTC - Server Alert: Market Data Connection Login Complete. Result text: "ok" | 2014-01-31 09:35:24 Rithmic DTC: Market data feed reported to be restored. | 2014-01-31 09:35:24 Rithmic DTC - Server Alert: Market Data Connection Broken | 2014-01-31 09:37:32 Rithmic DTC - Server Alert: Market Data Connection Opened | 2014-01-31 09:37:33 Rithmic DTC: Market data feed reported to be restored. | 2014-01-31 09:37:33 Rithmic DTC - Server Alert: Market Data Connection Login Complete. Result text: "ok" | 2014-01-31 09:37:33 Rithmic DTC: Market data feed reported to be restored. | 2014-01-31 09:37:33 Rithmic DTC: Requesting Trade Positions data. | 2014-01-31 12:46:27 |
| [2014-01-31 19:16:33] |
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These issues are outside of Sierra Chart, so we really cannot help directly with them. We recommend looking at this thread: Minimizing Data Lag with Rithmic Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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