Support Board
Date/Time: Sun, 09 Feb 2025 03:40:06 +0000
While Using Draw Tools getting Message:513 Caught an unhandled exception - Version 2144
View Count: 685
| [2020-08-04 00:31:14] |
| arkevo - Posts: 23 |
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Hi, I'm a paying user :). I keep getting a "Caught an unhandled exception Message 513" whenever I'm using the draw tools. I can't tell if its the Cut last Drawing tool, Draw Line Tool, or the Hand Tool. One of the three. I tried updating with no luck. I'm using Version 2144 Aug 3rd update. I have attached my chart book. This error is occurring in Replay linked to 4 charts. I have linked for all studies to be copied from Chart #7 (my main tick chart) The charts I have open are. 1. Tick chart 2k trades with Numbers Study and Candle Bar overlay 2. 5 Min Candle Chart 3. 60 Min Candle Chart 4. Daily Candle Chart Thanks for the help in advance, Ivo |
 Ark Chartbook.cht - Attached On 2020-08-04 00:28:44 UTC - Size: 65.38 KB - 281 views |
| [2020-08-04 03:27:14] |
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We are going to test this and determine what the issue is. Assuming it is reproducible.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-04 05:14:01] |
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We are not able to reproduce any problem. If we do a remote assistance session with you, would you be able to show us this issue?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-04 05:43:06] |
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For the record, that message code is equal to WM_LBUTTONDOWN .
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-05 01:31:28] |
| arkevo - Posts: 23 |
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Hi, yes I would be interested in a remote assistance session. I had a hard time recreating the issue at first but I found a way of recreating it now consistently within 5 minutes. The issue primarily starters when I'm using the "Erase Last Drawing" tool with a shortcut. At first it happened random but I just drew 15 ellipses and the error occurred before I finished deleting all of them. Let me know if the details of the remote session and I can recreate it. Thanks, Ivo |
| [2020-08-05 05:24:29] |
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We will contact you tomorrow about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-06 02:24:36] |
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We apologize we did not get to this today. We will contact you on Thursday.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-06 16:48:33] |
| arkevo - Posts: 23 |
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Thank you. Keep me updated.
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| [2020-08-06 18:19:24] |
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We will contact you sometime after the market close today.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-07 05:19:06] |
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What we have determined is that the problem relates to copying chart drawings from the same chart. So the drawings that you are drawing are getting copied back into the same chart. You did point out that particular setting in the call but we did not realize it was configured in this way. We will implement a solution to this problem in the next release. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-07 17:59:13] |
| arkevo - Posts: 23 |
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Thank you! I‘ll make sure to change that option and keep up updated if I experience anything else.
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| [2020-08-10 20:34:40] |
| Sierra_Chart Engineering - Posts: 18350 |
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For a resolution to this problem assuming we understand the reason for it, update to the latest prerelease: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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