Support Board
Date/Time: Sun, 09 Feb 2025 01:30:32 +0000
My Account & Clear Malfunctioning
View Count: 583
| [2020-08-03 17:59:53] |
| User432441 - Posts: 1 |
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Hello, I was Trading today and for the first time went from Demo to Live and When i would put a Limit Buy Order in the software automatically put me in and then said i was up 2.00 pts off the bat. Not sure why but this happened multiple times. Then i was in a trade on a Market Buy Order waiting for either a Sell Stop take profit or my Stop Limit to be hit then all of a sudden i was out of the trade and went from a DPL of 1.25 to -0.25 for no reason, market had not moved up or down. This was all on the ES Not sure what is happening but i would like to know and see if we can fix it and would also like to know if this truly was live and if i am down -0.25 Pts Please reach out ASAP Thank you |
| [2020-08-03 21:20:41] |
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It sounds like there may be a problem with the order prices. Make sure they are correct. Look at them in the Trade Activity Log: Trade Activity Log: Viewing Historical Trade Activity Maybe there is an incorrect Price Multiplier setting. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-08-03 21:20:53
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| [2020-08-04 01:02:22] |
| User90125 - Posts: 715 |
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Also check to make sure you're not using a Delayed Data Feed.
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| [2020-08-04 03:27:40] |
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At the present time they should be receiving real-time data.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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