Support Board
Date/Time: Mon, 25 Nov 2024 10:45:28 +0000
$TRIN Not Working
View Count: 1087
| [2014-01-31 16:03:09] |
| User54027 - Posts: 128 |
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Hi Support, Please rectify asap. Thanks |
| [2014-01-31 16:16:24] |
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We are observing a problem with $TRIN. The real-time updates have stopped and there is a data error. We have reported this to the data provider we get the data from. We are going to be releasing sometime in the next two weeks, our own internally calculated market statistics which will avoid this kind of problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-31 16:25:11] |
| User54027 - Posts: 128 |
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Thanks support, will this be at additional cost to package 3?
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| [2014-01-31 16:41:12] |
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There is no additional cost. We do apologize for the issue and it is very disappointing this problem has occurred and this is why we are going to be calculating these ourselves and not relying on an outside source because when there is a problem, there really is not anything we can do other than letting them know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-31 18:41:16] |
| User54027 - Posts: 128 |
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thanks....will your new data supply cover tick and trin? Any other internals? |
| [2014-01-31 19:15:11] |
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The problem with $TRIN has been resolved and the data errors cleaned up. Re-download the data from before the data errors by right clicking on the chart and select Delete and Download Data. More information about our new data feed will be coming out soon. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-31 19:50:22] |
| User54027 - Posts: 128 |
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thanks support.
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