Support Board
Date/Time: Sun, 09 Feb 2025 05:50:54 +0000
Unrecoverable exception
View Count: 678
| [2020-07-31 10:27:04] |
| User674921 - Posts: 5 |
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Salute! When trying to start the software working I confronted with caution: The application catches an unrecoverable exception and for safety reason will be terminated. Press “Yes” to create dump file. It occures after the moment I push "Pending" button. I've just installed the newest version of SierraChart. What should I do to make it work properly? |
| [2020-07-31 11:07:01] |
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So you get that message when you start Sierra Chart? What version are you trying to run? Make sure you are not running the 64-bit version of Sierra Chart because it looks like you have a 32-bit operating system. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-07-31 11:08:09
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| [2020-07-31 11:18:08] |
| User674921 - Posts: 5 |
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Thank you for quick answer! Yes I ran it under 32-bit OS and was trying to get 2142 version for my OS working. |
| [2020-07-31 11:25:45] |
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We are going to release version 2143 in about 20 minutes and we will want to know if you still have the problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-07-31 11:31:00] |
| User674921 - Posts: 5 |
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Ok. But now I run 2138 (the last stable as I can understand). So within a couple of hours I'll get the newest and will test it.
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| [2020-07-31 11:36:42] |
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Ok. Version 2143 is now released.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-07-31 11:41:11] |
| User674921 - Posts: 5 |
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Hope in about a 3 hours I'll get back with the results.
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| [2020-07-31 15:12:45] |
| User674921 - Posts: 5 |
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Unfortunately, the same result.
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Private File Attachment Deleted. |
| [2020-07-31 19:44:04] |
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Ok we are going to come out with a new release today which removes the new exception handlers and the miniature dump functionality.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-07-31 19:44:14
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| [2020-08-14 07:09:28] |
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Make sure you run the pre-release 2151: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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