Support Board
Date/Time: Sat, 08 Feb 2025 22:09:11 +0000
ICE USA data not working
View Count: 540
| [2020-07-30 17:49:18] |
| skelcap - Posts: 139 |
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Hi, I just activated ICE USA data but it's not updating. I closed and reopened SC. Also I stupidly realized after I activated that it's the 30th and I'm paying $115 for one day. Is it possible to cancel and I will re-activate on Monday for the new month?
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| [2020-07-30 18:36:49] |
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We cannot do exchange fee refunds. This is your mistake. We are liable for full payment to the exchange. There are simply no exceptions to this. The exchange sets the rules. Tell us the particular ICE symbol which is not updating and follow the instructions below: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-07-30 19:14:49
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