Support Board
Date/Time: Sun, 09 Feb 2025 06:03:22 +0000
No real-time data link
View Count: 1145
| [2020-07-30 15:04:40] |
| User378741 - Posts: 29 |
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I did everything. Why is the linked futures data not real-time data?
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| [2020-07-30 16:17:37] |
| John - SC Support - Posts: 37842 |
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You have signed up for the CME Group with Market Depth. If you are not getting Real-Time data for the symbols from those exchanges, then please follow these instructions to post your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-07-30 16:22:04] |
| John - SC Support - Posts: 37842 |
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Also, you have enabled the Sierra Chart Exchange Data Feed, but you have not activated any exchanges for that feed (and you paid $2.00 for the data feed itself for today and tomorrow). If this was a mistake, then make sure you deactivate the Sierra Chart Exchange Data Feed connection before August 1, or you will be charged the full $25.00 for the month of August. You can deactivate it here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures#DataConnection If you intend to activate an exchange on the Sierra Chart Exchange Data Feed, then we suggest you wait until August 1, 2020, as you will be charged for the full month of the exchange just for these 2 days in July and then a full month again on August 1. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-07-30 16:35:07] |
| User378741 - Posts: 29 |
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Triggering next historical data download in queue. | 2020-07-30 09:30:48.969 ESU0 [CBV][M] 1597 Trades #1 | Reloading chart. | 2020-07-30 09:30:49.140 NQU0 [CBV][M] 987 Trades #5 | StartDateTimeForLoadingOrderFills: 2020-06-19 06:30:00 | 2020-07-30 09:30:51.323 Opened cached Intraday file: E:\Sierrachart\Data\YMU0.scid. Thread ID: 27336 | 2020-07-30 09:30:51.490 ESU0 [CBV][M] 1597 Trades #1 | StartDateTimeForLoadingOrderFills: 2020-06-19 06:30:00 | 2020-07-30 09:30:56.298 Opened cached Intraday file: E:\Sierrachart\Data\GCZ0.scid. Thread ID: 27336 | 2020-07-30 09:30:56.494 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Close event error. Windows error code 10053: 你的主机中的软件中止了一个已建立的连接。 | 2020-07-30 09:30:58.297 * Socket (8) | Close event error. Windows error code 10053: 你的主机中的软件中止了一个已建立的连接。 | 2020-07-30 09:31:18.526 * Socket (8) | Socket gracefully closed by remote side. | 2020-07-30 09:31:18.526 Socket (8) | Closed. | 2020-07-30 09:31:18.526 DTC Client socket (6) | Close event error. Windows error code 10053: 你的主机中的软件中止了一个已建立的连接。 | 2020-07-30 09:31:22.606 * DTC Client socket (6) | Socket gracefully closed by remote side. | 2020-07-30 09:31:22.606 DTC Client socket (6) | Closed. | 2020-07-30 09:31:22.606 |
| [2020-07-30 16:37:28] |
| User378741 - Posts: 29 |
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When I first opened the software, the data was normal. When this problem occurs, the data behind is no longer real-time data. Socket (8) | Close event error. Windows error code 10053: 你的主机中的软件中止了一个已建立的连接。 | 2020-07-30 09:31:18.526 * Socket (8) | Socket gracefully closed by remote side. | 2020-07-30 09:31:18.526 Socket (8) | Closed. | 2020-07-30 09:31:18.526 DTC Client socket (6) | Close event error. Windows error code 10053: 你的主机中的软件中止了一个已建立的连接。 | 2020-07-30 09:31:22.606 * DTC Client socket (6) | Socket gracefully closed by remote side. | 2020-07-30 09:31:22.606 DTC Client socket (6) | Closed. | 2020-07-30 09:31:22.606 |
| [2020-07-30 19:21:17] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog ---- However, it appears as though you are having a problem with your Internet connection as identified by the Windows error code 10053. Refer to the information here: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-07-31 17:13:33] |
| User378741 - Posts: 29 |
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Reading Internal Order ID file. | 2020-07-31 10:02:30.360 Reading Trade Orders file. | 2020-07-31 10:02:30.475 Reading Trade Positions file. | 2020-07-31 10:02:30.476 Reading Account Balance file. | 2020-07-31 10:02:30.476 UDPListener (1556). Port 22904 | Listening on UDP port 22904. | 2020-07-31 10:02:30.491 Software version: 2138 64-bit | 2020-07-31 10:02:30.492 Primary Thread ID: 38400 | 2020-07-31 10:02:30.492 Usage end date: 2020-12-24 | 2020-07-31 10:02:30.492 Enabled for: Advanced Features 2. | 2020-07-31 10:02:30.492 Enabled for: Sierra Chart Historical Data Service. | 2020-07-31 10:02:30.492 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2020-07-31 10:02:30.492 Enabled for: Denali Real-Time Exchange Data Feed. | 2020-07-31 10:02:30.492 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-07-31 10:02:30.492 Enabled for exchange: INDEXES_DATA_BARCHART | 2020-07-31 10:02:30.492 Enabled for exchange2: CME (Trading Account Required) | 2020-07-31 10:02:30.492 Enabled for exchange2: CBOT (Trading Account Required) | 2020-07-31 10:02:30.492 Enabled for exchange2: COMEX (Trading Account Required) | 2020-07-31 10:02:30.492 Enabled for exchange2: NYMEX (Trading Account Required) | 2020-07-31 10:02:30.492 Received 1 data feed usernames. | 2020-07-31 10:02:30.492 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-07-31 10:02:30.492 Current selected Data/Trading service: TransAct WS | 2020-07-31 10:02:30.492 Custom symbol settings values: enabled | 2020-07-31 10:02:30.492 Chart Update Interval: 500 | 2020-07-31 10:02:30.492 Intraday Data Storage Time Unit: 0 | 2020-07-31 10:02:30.492 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-07-31 10:02:30.492 2020-08-01 01:02:30 Local computer time | 2020-07-31 10:02:30.492 2020-07-31 17:02:30 Local computer time in UTC | 2020-07-31 10:02:30.492 2020-07-31 10:02:30 Local computer time in SC Time Zone | 2020-07-31 10:02:30.492 2020-07-31 17:02:29 Server time in UTC | 2020-07-31 10:02:30.492 Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-07-31 10:02:30.492 Program path: E:\Sierrachart\ | 2020-07-31 10:02:30.492 Data Files path: E:\Sierrachart\Data\ | 2020-07-31 10:02:30.492 OS Version Number: 10.0 | 2020-07-31 10:02:30.492 Locale Setting: C | 2020-07-31 10:02:30.492 Allowed protected custom studies: | 2020-07-31 10:02:30.492 Checking for new symbol settings. Requested symbol settings MD5 for service code transact.trading. Request ID: 1. | 2020-07-31 10:02:30.516 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2020-07-31 10:02:30.560 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2020-07-31 10:02:30.868 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2020-07-31 10:02:30.868 Received 5 login tokens. | 2020-07-31 10:02:34.686 Files to Open on Start up | File does not exist: E:\Sierrachart\Data\ExampleChartbook.cht | 2020-07-31 10:02:34.901 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2020-07-31 10:02:36.898 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2020-07-31 10:02:36.898 Auth Websocket socket (1) | Creating socket. Using TLS 1.2. | 2020-07-31 10:02:36.898 Auth Websocket socket (1) | Connecting to IP: 208.97.219.30. | 2020-07-31 10:02:36.899 Auth Websocket | Opening WebSocket. | 2020-07-31 10:02:38.100 Auth Websocket | Sending WebSocket handshake. | 2020-07-31 10:02:38.100 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2020-07-31 10:02:41.354 Auth Websocket | Server header | Upgrade: WebSocket | 2020-07-31 10:02:41.354 Auth Websocket | Server header | Connection: Upgrade | 2020-07-31 10:02:41.354 Auth Websocket | Server header | Sec-WebSocket-Accept: kaD2ABlC/7jNTtAtshs6N/a6A+Y= | 2020-07-31 10:02:41.354 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2020-07-31 10:02:41.354 Auth Websocket | Server header | | 2020-07-31 10:02:41.354 Auth Websocket | Web socket state is now open. | 2020-07-31 10:02:41.354 TransAct WS | Sending account logon message. Live | 2020-07-31 10:02:41.354 Auth Websocket socket (1) | CloseSocket call. | 2020-07-31 10:02:44.531 Price Websocket | Connecting to WebSocket server priceapi2.transactfutures.com:1874 | 2020-07-31 10:02:44.531 Auth Websocket | WebSocket closed. | 2020-07-31 10:02:44.531 Auth Websocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2020-07-31 10:02:44.531 Price Websocket socket (5) | Creating socket. Using TLS 1.2. | 2020-07-31 10:02:44.532 Price Websocket socket (5) | Connecting to IP: 208.97.219.197. | 2020-07-31 10:02:44.532 Auth Websocket socket (1) | Write has completed. Shutdown being performed. | 2020-07-31 10:02:44.732 Auth Websocket socket (1) | Shutdown started. Waiting for graceful close. | 2020-07-31 10:02:44.732 Price Websocket | Opening WebSocket. | 2020-07-31 10:02:44.744 Price Websocket | Sending WebSocket handshake. | 2020-07-31 10:02:44.744 Price Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2020-07-31 10:02:45.384 Price Websocket | Server header | Upgrade: WebSocket | 2020-07-31 10:02:45.384 Price Websocket | Server header | Connection: Upgrade | 2020-07-31 10:02:45.384 Price Websocket | Server header | Sec-WebSocket-Accept: IOstHDZG9jTqM3SnJzDhNey3x1k= | 2020-07-31 10:02:45.384 Price Websocket | Server header | Sec-WebSocket-Protocol: priceapi | 2020-07-31 10:02:45.384 Price Websocket | Server header | | 2020-07-31 10:02:45.384 Price Websocket | Web socket state is now open. | 2020-07-31 10:02:45.384 Auth Websocket socket (1) | Socket gracefully closed by remote side. | 2020-07-31 10:02:45.869 Auth Websocket socket (1) | Closed. | 2020-07-31 10:02:45.869 Orders Websocket | Connecting to WebSocket server api3.transactfutures.com:443 | 2020-07-31 10:02:45.930 Orders Websocket socket (1) | Creating socket. Using TLS 1.2. | 2020-07-31 10:02:45.931 Orders Websocket socket (1) | Connecting to IP: 208.97.219.143. | 2020-07-31 10:02:45.931 Orders Websocket | Opening WebSocket. | 2020-07-31 10:02:46.149 Orders Websocket | Sending WebSocket handshake. | 2020-07-31 10:02:46.149 Orders Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2020-07-31 10:02:46.809 Orders Websocket | Server header | Upgrade: WebSocket | 2020-07-31 10:02:46.809 Orders Websocket | Server header | Connection: Upgrade | 2020-07-31 10:02:46.809 Orders Websocket | Server header | Sec-WebSocket-Accept: cU0mM1ZYTTViMJ6SQBUziga42RI= | 2020-07-31 10:02:46.809 Orders Websocket | Server header | Sec-WebSocket-Protocol: order | 2020-07-31 10:02:46.809 Orders Websocket | Server header | | 2020-07-31 10:02:46.809 Orders Websocket | Web socket state is now open. | 2020-07-31 10:02:46.809 TransAct WS | Sending orders connection logon message. | 2020-07-31 10:02:46.809 TransAct WS | Connected to data and trading server. | 2020-07-31 10:02:48.003 Triggering next historical data download in queue. | 2020-07-31 10:02:48.003 Triggering next historical data download in queue. | 2020-07-31 10:02:48.003 Triggering next historical data download in queue. | 2020-07-31 10:02:48.003 Triggering next historical data download in queue. | 2020-07-31 10:02:48.003 Updated verified funded futures trading account ending date to: 2020-08-30 17:02:48 | 2020-07-31 10:02:48.025 TransAct WS | Orders subscribe response. Status: 4. Topics: order | 2020-07-31 10:02:48.243 TransAct WS | Orders subscribe response. Status: 16. Topics: order|contract | 2020-07-31 10:02:48.243 TransAct WS | Orders subscribe response. Status: 2048. Topics: order|contract|heartbeat | 2020-07-31 10:02:48.545 ESU0 [CBV] 1597 Trades #1 | Reloading chart. | 2020-07-31 10:03:00.168 ESU0 [CBV] 1597 Trades #1 | Performing historical Daily data download for symbol ESU20 starting at last date in file. | 2020-07-31 10:03:00.169 Starting DelayedDownloadMonitoringTimer | 2020-07-31 10:03:00.169 Starting HDTimeoutTimer | 2020-07-31 10:03:00.169 Added historical Daily data request for ESU20 to the queue. | 2020-07-31 10:03:00.169 Triggering next historical data download in queue. | 2020-07-31 10:03:00.169 ESU0 [CBV] 1597 Trades #1 | Waiting for historical downloads to complete with the IDs: 1, | 2020-07-31 10:03:00.175 NQU0 [CBV] 987 Trades #5 | Reloading chart. | 2020-07-31 10:03:00.185 NQU0 [CBV] 987 Trades #5 | Performing historical Daily data download for symbol NQU20 starting at last date in file. | 2020-07-31 10:03:00.186 Added historical Daily data request for NQU20 to the queue. | 2020-07-31 10:03:00.186 NQU0 [CBV] 987 Trades #5 | Waiting for historical downloads to complete with the IDs: 2, | 2020-07-31 10:03:00.192 RTYU0 [CB] 400 Trades #6 | Reloading chart. | 2020-07-31 10:03:00.198 YMU0 [CB] 288 Trades #3 | Reloading chart. | 2020-07-31 10:03:00.212 CLU0 2 Min #4 | Reloading chart. | 2020-07-31 10:03:00.228 GCZ0 3 Min #10 | Reloading chart. | 2020-07-31 10:03:00.235 ESU0 [CB] 2 Min #9 | Reloading chart. | 2020-07-31 10:03:00.243 ESU0 [CB] 2 Min #9 | Waiting for historical downloads to complete with the IDs: 1, | 2020-07-31 10:03:00.250 HD Request # 1 | Downloading Historical Daily chart data for ESU20. Starting date: 2020-07-29. Service: TransAct.Trading | 2020-07-31 10:03:00.270 HD Request # 1 | Requesting historical Daily data for ESU20 starting at 2020-07-28. SC External HD service. | 2020-07-31 10:03:00.270 GCZ0 3 Min #10 | StartDateTimeForLoadingOrderFills: 2020-07-02 00:00:00 | 2020-07-31 10:03:00.387 Mapping RTYU0 to RTYU20. Service code: cme | 2020-07-31 10:03:00.695 SC Data - All Services | Starting real-time market data updates for: RTYU0 (RTYU20). ID: 2 Service code: cme | 2020-07-31 10:03:00.695 SC Data - All Services | Connecting to the server ds21.sierracharts.com. Port 443 | 2020-07-31 10:03:00.695 SC Data - All Services | Requesting security definition data for: RTYU0 (RTYU20). ID: 2 | 2020-07-31 10:03:00.695 Starting DelayedDownloadMonitoringTimer | 2020-07-31 10:03:00.695 Starting HDTimeoutTimer | 2020-07-31 10:03:00.695 Added historical Intraday data request for RTYU0 to the queue. | 2020-07-31 10:03:00.695 Intraday data recording state for symbol RTYU0 is set to download 'Pending'. | 2020-07-31 10:03:00.695 Triggering next historical data download in queue. | 2020-07-31 10:03:00.695 DTC Client socket (7) | Creating socket. | 2020-07-31 10:03:00.696 Delaying start of download for RTYU0 | 2020-07-31 10:03:00.696 DTC Client socket (7) | Connecting to IP: 216.1.90.129. | 2020-07-31 10:03:00.696 Mapping YMU0 to YMU20. Service code: cbot | 2020-07-31 10:03:00.715 SC Data - All Services | Starting real-time market data updates for: YMU0 (YMU20). ID: 3 Service code: cbot | 2020-07-31 10:03:00.715 SC Data - All Services | Requesting security definition data for: YMU0 (YMU20). ID: 3 | 2020-07-31 10:03:00.715 Added historical Intraday data request for YMU0 to the queue. | 2020-07-31 10:03:00.715 Intraday data recording state for symbol YMU0 is set to download 'Pending'. | 2020-07-31 10:03:00.715 Triggering next historical data download in queue. | 2020-07-31 10:03:00.715 Mapping GCZ0 to GCZ20. Service code: comex | 2020-07-31 10:03:00.725 SC Data - All Services | Starting real-time market data updates for: GCZ0 (GCZ20). ID: 4 Service code: comex | 2020-07-31 10:03:00.725 SC Data - All Services | Requesting security definition data for: GCZ0 (GCZ20). ID: 4 | 2020-07-31 10:03:00.725 Added historical Intraday data request for GCZ0 to the queue. | 2020-07-31 10:03:00.725 Intraday data recording state for symbol GCZ0 is set to download 'Pending'. | 2020-07-31 10:03:00.725 Triggering next historical data download in queue. | 2020-07-31 10:03:00.725 Mapping CLU0 to CLU20. Service code: nymex | 2020-07-31 10:03:00.734 SC Data - All Services | Starting real-time market data updates for: CLU0 (CLU20). ID: 5 Service code: nymex | 2020-07-31 10:03:00.734 SC Data - All Services | Requesting security definition data for: CLU0 (CLU20). ID: 5 | 2020-07-31 10:03:00.734 Added historical Intraday data request for CLU0 to the queue. | 2020-07-31 10:03:00.734 Intraday data recording state for symbol CLU0 is set to download 'Pending'. | 2020-07-31 10:03:00.734 Triggering next historical data download in queue. | 2020-07-31 10:03:00.734 CLU0[M] 2 Min #4 | StartDateTimeForLoadingOrderFills: 2020-07-01 15:00:00 | 2020-07-31 10:03:00.736 RTYU0 [CB][M] 400 Trades #6 | StartDateTimeForLoadingOrderFills: 2020-06-22 06:30:00 | 2020-07-31 10:03:00.951 YMU0 [CB][M] 288 Trades #3 | StartDateTimeForLoadingOrderFills: 2020-06-22 06:29:59 | 2020-07-31 10:03:01.103 RTYU0 [CB][M] 400 Trades #6 | Reloading chart. | 2020-07-31 10:03:01.197 YMU0 [CB][M] 288 Trades #3 | Reloading chart. | 2020-07-31 10:03:01.217 RTYU0 [CB][M] 400 Trades #6 | StartDateTimeForLoadingOrderFills: 2020-06-22 06:30:00 | 2020-07-31 10:03:02.294 YMU0 [CB][M] 288 Trades #3 | StartDateTimeForLoadingOrderFills: 2020-06-22 06:29:59 | 2020-07-31 10:03:02.455 Mapping ESU0 to ESU20. Service code: cme | 2020-07-31 10:03:02.990 SC Data - All Services | Starting real-time market data updates for: ESU0 (ESU20). ID: 6 Service code: cme | 2020-07-31 10:03:02.990 SC Data - All Services | Requesting security definition data for: ESU0 (ESU20). ID: 6 | 2020-07-31 10:03:02.991 Requesting market depth updates for: ESU0 if supported. | 2020-07-31 10:03:02.991 Separate subscription for market depth updates not supported. ESU0 | 2020-07-31 10:03:02.991 Mapping NQU0 to NQU20. Service code: cme | 2020-07-31 10:03:02.991 SC Data - All Services | Starting real-time market data updates for: NQU0 (NQU20). ID: 7 Service code: cme | 2020-07-31 10:03:02.991 SC Data - All Services | Requesting security definition data for: NQU0 (NQU20). ID: 7 | 2020-07-31 10:03:02.991 Requesting market depth updates for: NQU0 if supported. | 2020-07-31 10:03:02.991 Separate subscription for market depth updates not supported. NQU0 | 2020-07-31 10:03:02.991 Requesting market depth updates for: RTYU0 if supported. | 2020-07-31 10:03:02.991 Separate subscription for market depth updates not supported. RTYU0 | 2020-07-31 10:03:02.991 Requesting market depth updates for: YMU0 if supported. | 2020-07-31 10:03:02.991 Separate subscription for market depth updates not supported. YMU0 | 2020-07-31 10:03:02.991 SC Data - All Services | Connected to server. | 2020-07-31 10:03:03.905 SC Data - All Services | Starting socket receive thread. | 2020-07-31 10:03:03.905 SC Data - All Services | Sending encoding request to server: Binary VLS | 2020-07-31 10:03:03.905 SC Data - All Services | Setting DTC encoding to Binary VLS | 2020-07-31 10:03:04.111 SC Data - All Services | Sending logon request message. | 2020-07-31 10:03:04.111 SC Data - All Services | Received logon response. | 2020-07-31 10:03:04.896 SC Data - All Services | Server Name: SC Realtime Server. | 2020-07-31 10:03:04.896 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2020-07-31 10:03:04.896 SC Data - All Services | Successfully connected. | 2020-07-31 10:03:04.896 SC Data - All Services | Trading is not supported. | 2020-07-31 10:03:04.896 SC Data - All Services | Restarting real-time data updates for symbol: CLU0 -> CLU20 | 2020-07-31 10:03:04.896 SC Data - All Services | Restarting real-time data updates for symbol: ESU0 -> ESU20. Market Depth data restarted. | 2020-07-31 10:03:04.896 SC Data - All Services | Restarting real-time data updates for symbol: GCZ0 -> GCZ20 | 2020-07-31 10:03:04.896 SC Data - All Services | Restarting real-time data updates for symbol: NQU0 -> NQU20. Market Depth data restarted. | 2020-07-31 10:03:04.896 SC Data - All Services | Restarting real-time data updates for symbol: RTYU0 -> RTYU20. Market Depth data restarted. | 2020-07-31 10:03:04.896 SC Data - All Services | Restarting real-time data updates for symbol: YMU0 -> YMU20. Market Depth data restarted. | 2020-07-31 10:03:04.896 SC Data - All Services | Clearing market depth for ESU0 | 2020-07-31 10:03:06.218 SC Data - All Services | Received security definition for symbol CLU0 | 2020-07-31 10:03:06.218 SC Data - All Services | Received security definition for symbol ESU0 | 2020-07-31 10:03:06.218 SC Data - All Services | Clearing market depth for NQU0 | 2020-07-31 10:03:06.218 SC Data - All Services | Received security definition for symbol GCZ0 | 2020-07-31 10:03:06.218 SC Data - All Services | Received security definition for symbol NQU0 | 2020-07-31 10:03:06.218 Request for symbol settings MD5 finished unsuccessfully. Request ID: 1. The connection was closed before a valid response was received. | 2020-07-31 10:03:08.224 SC Data - All Services | Clearing market depth for RTYU0 | 2020-07-31 10:03:10.040 SC Data - All Services | Received security definition for symbol RTYU0 | 2020-07-31 10:03:10.040 SC Data - All Services | Clearing market depth for YMU0 | 2020-07-31 10:03:10.040 SC Data - All Services | Received security definition for symbol YMU0 | 2020-07-31 10:03:10.040 HD Request # 2 | Downloading Intraday chart data for RTYU0 to the file RTYU0.scid. Service: cme | 2020-07-31 10:03:15.698 Enabling compression for file: E:\Sierrachart\Data\RTYU0.scid. This may take a while. | 2020-07-31 10:03:15.698 * HD Request # 2 | Download start date-time: 2020-07-31 09:58:35.000 | 2020-07-31 10:03:15.698 HD Request # 2 | Using server: ds23.sierracharts.com port 10150 | 2020-07-31 10:03:15.698 Socket (3) | Creating socket. | 2020-07-31 10:03:15.699 Socket (3) | Connecting to IP: 216.1.90.130. | 2020-07-31 10:03:15.699 HD Request # 2 | Setting DTC encoding to Binary VLS | 2020-07-31 10:03:16.110 HD Request # 2 | Sending historical data logon request message. | 2020-07-31 10:03:16.110 HD Request # 2 | Requesting Intraday data. Start date-time: 2020-07-31 09:58:35. Record interval: 0. Symbol: RTYU20 | 2020-07-31 10:03:16.786 HD Request # 2 | Decompressing data. | 2020-07-31 10:03:16.977 HD Request # 2 | Receiving Intraday data for RTYU0 starting at 2020-07-31 09:58:35 | 2020-07-31 10:03:16.982 Socket (3) | CloseSocket call. | 2020-07-31 10:03:16.983 Historical data download thread signaled to stop. | 2020-07-31 10:03:16.983 Socket (3) | Shutdown started. Waiting for graceful close. | 2020-07-31 10:03:16.983 HD Request # 2 | Timestamp of first Intraday data file record written: 2020-07-31 09:58:36 | 2020-07-31 10:03:16.983 HD Request # 2 | Received 1149 records from 2020-07-31 09:58:35.000 to 2020-07-31 10:03:12.003 (4.6 minutes) and wrote 1147 records for RTYU0 | 2020-07-31 10:03:16.983 HD Request # 2 | Completion time: 1s | 2020-07-31 10:03:16.986 HD Request # 2 | Intraday data download complete for RTYU0. Unique request ID: 3 | 2020-07-31 10:03:16.986 Removing historical data download ID 3. | 2020-07-31 10:03:16.986 Real-time Intraday chart data file updates started for RTYU0 | 2020-07-31 10:03:16.986 Intraday chart data file opened for RTYU0 | 2020-07-31 10:03:16.986 HD Request # 2 | Enabling Intraday chart updating for symbol. | 2020-07-31 10:03:16.986 Triggering next historical data download in queue. | 2020-07-31 10:03:16.986 HD Request # 3 | Downloading Intraday chart data for YMU0 to the file YMU0.scid. Service: cbot | 2020-07-31 10:03:16.986 Enabling compression for file: E:\Sierrachart\Data\YMU0.scid. This may take a while. | 2020-07-31 10:03:16.987 * HD Request # 3 | Download start date-time: 2020-07-31 09:58:34.000 | 2020-07-31 10:03:16.987 HD Request # 3 | Using server: ds21.sierracharts.com port 10149 | 2020-07-31 10:03:16.987 Socket (8) | Creating socket. | 2020-07-31 10:03:16.987 Socket (8) | Connecting to IP: 216.1.90.129. | 2020-07-31 10:03:16.987 Socket (3) | Socket gracefully closed by remote side. | 2020-07-31 10:03:17.173 Socket (3) | Closed. | 2020-07-31 10:03:17.173 HD Request # 3 | Setting DTC encoding to Binary VLS | 2020-07-31 10:03:17.359 HD Request # 3 | Sending historical data logon request message. | 2020-07-31 10:03:17.359 HD Request # 3 | Requesting Intraday data. Start date-time: 2020-07-31 09:58:34. Record interval: 0. Symbol: YMU20 | 2020-07-31 10:03:17.992 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Close event error. Windows error code 10053: 你的主机中的软件中止了一个已建立的连接。 | 2020-07-31 10:03:18.445 * HD Request # 3 | Decompressing data. | 2020-07-31 10:03:19.529 HD Request # 3 | Receiving Intraday data for YMU0 starting at 2020-07-31 09:58:34 | 2020-07-31 10:03:19.529 Socket (8) | CloseSocket call. | 2020-07-31 10:03:19.530 Socket (8) | Shutdown started. Waiting for graceful close. | 2020-07-31 10:03:19.530 Historical data download thread signaled to stop. | 2020-07-31 10:03:19.530 HD Request # 3 | Timestamp of first Intraday data file record written: 2020-07-31 09:58:36 | 2020-07-31 10:03:19.530 HD Request # 3 | Received 1671 records from 2020-07-31 09:58:34.000 to 2020-07-31 10:03:15.001 (4.7 minutes) and wrote 1662 records for YMU0 | 2020-07-31 10:03:19.530 HD Request # 3 | Completion time: 3s | 2020-07-31 10:03:19.533 HD Request # 3 | Intraday data download complete for YMU0. Unique request ID: 4 | 2020-07-31 10:03:19.533 Removing historical data download ID 4. | 2020-07-31 10:03:19.533 Real-time Intraday chart data file updates started for YMU0 | 2020-07-31 10:03:19.533 Intraday chart data file opened for YMU0 | 2020-07-31 10:03:19.533 HD Request # 3 | Enabling Intraday chart updating for symbol. | 2020-07-31 10:03:19.533 Triggering next historical data download in queue. | 2020-07-31 10:03:19.533 HD Request # 4 | Downloading Intraday chart data for GCZ0 to the file GCZ0.scid. Service: comex | 2020-07-31 10:03:19.533 Enabling compression for file: E:\Sierrachart\Data\GCZ0.scid. This may take a while. | 2020-07-31 10:03:19.533 * HD Request # 4 | Download start date-time: 2020-07-31 09:58:35.000 | 2020-07-31 10:03:19.534 HD Request # 4 | Using server: ds23.sierracharts.com port 10150 | 2020-07-31 10:03:19.534 Socket (2) | Creating socket. | 2020-07-31 10:03:19.534 Socket (2) | Connecting to IP: 216.1.90.130. | 2020-07-31 10:03:19.534 HD Request # 4 | Setting DTC encoding to Binary VLS | 2020-07-31 10:03:19.930 HD Request # 4 | Sending historical data logon request message. | 2020-07-31 10:03:19.930 Opened cached Intraday file: E:\Sierrachart\Data\RTYU0.scid. Thread ID: 40820 | 2020-07-31 10:03:20.513 Opened cached Intraday file: E:\Sierrachart\Data\YMU0.scid. Thread ID: 40820 | 2020-07-31 10:03:20.513 HD Request # 4 | Requesting Intraday data. Start date-time: 2020-07-31 09:58:35. Record interval: 0. Symbol: GCZ20 | 2020-07-31 10:03:20.642 Socket (8) | Socket gracefully closed by remote side. | 2020-07-31 10:03:20.753 Socket (8) | Closed. | 2020-07-31 10:03:20.753 HD Request # 4 | Decompressing data. | 2020-07-31 10:03:22.288 HD Request # 4 | Receiving Intraday data for GCZ0 starting at 2020-07-31 09:58:35 | 2020-07-31 10:03:22.288 Socket (2) | CloseSocket call. | 2020-07-31 10:03:22.711 Historical data download thread signaled to stop. | 2020-07-31 10:03:22.712 Socket (2) | Shutdown started. Waiting for graceful close. | 2020-07-31 10:03:22.712 HD Request # 4 | Timestamp of first Intraday data file record written: 2020-07-31 09:58:36 | 2020-07-31 10:03:22.712 HD Request # 4 | Received 965 records from 2020-07-31 09:58:35.000 to 2020-07-31 10:03:16.001 (4.7 minutes) and wrote 963 records for GCZ0 | 2020-07-31 10:03:22.712 HD Request # 4 | Completion time: 3s | 2020-07-31 10:03:22.715 HD Request # 4 | Intraday data download complete for GCZ0. Unique request ID: 5 | 2020-07-31 10:03:22.715 Removing historical data download ID 5. | 2020-07-31 10:03:22.715 Real-time Intraday chart data file updates started for GCZ0 | 2020-07-31 10:03:22.715 Intraday chart data file opened for GCZ0 | 2020-07-31 10:03:22.715 HD Request # 4 | Enabling Intraday chart updating for symbol. | 2020-07-31 10:03:22.715 Triggering next historical data download in queue. | 2020-07-31 10:03:22.716 HD Request # 5 | Downloading Intraday chart data for CLU0 to the file CLU0.scid. Service: nymex | 2020-07-31 10:03:22.716 Enabling compression for file: E:\Sierrachart\Data\CLU0.scid. This may take a while. | 2020-07-31 10:03:22.716 * HD Request # 5 | Download start date-time: 2020-07-31 09:58:31.000 | 2020-07-31 10:03:22.716 HD Request # 5 | Using server: ds21.sierracharts.com port 10149 | 2020-07-31 10:03:22.716 Socket (3) | Creating socket. | 2020-07-31 10:03:22.716 Socket (3) | Connecting to IP: 216.1.90.129. | 2020-07-31 10:03:22.716 Socket (2) | Socket gracefully closed by remote side. | 2020-07-31 10:03:22.903 Socket (2) | Closed. | 2020-07-31 10:03:22.904 Opened cached Intraday file: E:\Sierrachart\Data\GCZ0.scid. Thread ID: 40820 | 2020-07-31 10:03:30.517 HD Request # 5 | Setting DTC encoding to Binary VLS | 2020-07-31 10:03:32.116 HD Request # 5 | Sending historical data logon request message. | 2020-07-31 10:03:32.116 HD Request # 5 | Requesting Intraday data. Start date-time: 2020-07-31 09:58:31. Record interval: 0. Symbol: CLU20 | 2020-07-31 10:03:32.308 HD Request # 5 | Decompressing data. | 2020-07-31 10:03:32.500 HD Request # 5 | Receiving Intraday data for CLU0 starting at 2020-07-31 09:58:31 | 2020-07-31 10:03:32.502 Socket (3) | CloseSocket call. | 2020-07-31 10:03:32.502 Socket (3) | Shutdown started. Waiting for graceful close. | 2020-07-31 10:03:32.502 Historical data download thread signaled to stop. | 2020-07-31 10:03:32.502 HD Request # 5 | Timestamp of first Intraday data file record written: 2020-07-31 09:58:36 | 2020-07-31 10:03:32.502 HD Request # 5 | Received 996 records from 2020-07-31 09:58:31.000 to 2020-07-31 10:03:28.039 (5.0 minutes) and wrote 995 records for CLU0 | 2020-07-31 10:03:32.502 HD Request # 5 | Completion time: 10s | 2020-07-31 10:03:32.506 HD Request # 5 | Intraday data download complete for CLU0. Unique request ID: 6 | 2020-07-31 10:03:32.506 Removing historical data download ID 6. | 2020-07-31 10:03:32.506 Real-time Intraday chart data file updates started for CLU0 | 2020-07-31 10:03:32.506 Intraday chart data file opened for CLU0 | 2020-07-31 10:03:32.506 HD Request # 5 | Enabling Intraday chart updating for symbol. | 2020-07-31 10:03:32.506 Triggering next historical data download in queue. | 2020-07-31 10:03:32.506 Socket (3) | Socket gracefully closed by remote side. | 2020-07-31 10:03:32.693 Socket (3) | Closed. | 2020-07-31 10:03:32.693 Opened cached Intraday file: E:\Sierrachart\Data\CLU0.scid. Thread ID: 40820 | 2020-07-31 10:03:35.520 HD Request # 1 | Error downloading historical Daily data for ESU20. The download timed out. | 2020-07-31 10:04:33.162 Added historical Daily data request for ESU20 to the queue. | 2020-07-31 10:04:33.163 Triggering next historical data download in queue. | 2020-07-31 10:04:33.163 HD Request # 1 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESU20 | 2020-07-31 10:04:33.163 HD Request # 1 | Completion time: 1m 33s | 2020-07-31 10:04:33.163 HD Request # 6 | Downloading Historical Daily chart data for ESU20. Starting date: 2020-07-29. Service: TransAct.Trading | 2020-07-31 10:04:33.164 HD Request # 6 | Requesting historical Daily data for ESU20 starting at 2020-07-28. SC External HD service. | 2020-07-31 10:04:33.164 HD Request # 6 | Receiving historical Daily data for ESU20 starting at 2020-07-29 | 2020-07-31 10:04:35.017 HD Request # 6 | Writing historical Daily data to the file ESU20.dly | 2020-07-31 10:04:35.017 HD Request # 6 | Bytes received: 235 | 2020-07-31 10:04:35.019 HD Request # 6 | Received 4 records from 2020-07-29 00:00:00 to 2020-07-31 00:00:00 (3.0 days) and wrote 3 records for ESU20 | 2020-07-31 10:04:35.019 HD Request # 6 | Completion time: 2s | 2020-07-31 10:04:35.024 HD Request # 6 | Daily data download complete for ESU20. Unique request ID: 1 | 2020-07-31 10:04:35.024 Removing historical data download ID 1. | 2020-07-31 10:04:35.024 Triggering next historical data download in queue. | 2020-07-31 10:04:35.024 HD Request # 7 | Downloading Historical Daily chart data for NQU20. Starting date: 2020-07-29. Service: TransAct.Trading | 2020-07-31 10:04:35.025 HD Request # 7 | Requesting historical Daily data for NQU20 starting at 2020-07-28. SC External HD service. | 2020-07-31 10:04:35.026 ESU0 [CBV] 1597 Trades #1 | Download is complete for all contract months in chart. Proceeding with data load. | 2020-07-31 10:04:35.165 ESU0 [CBV] 1597 Trades #1 | Reloading chart. | 2020-07-31 10:04:35.165 ESU0 [CB] 2 Min #9 | Download is complete for all contract months in chart. Proceeding with data load. | 2020-07-31 10:04:35.250 ESU0 [CB] 2 Min #9 | Reloading chart. | 2020-07-31 10:04:35.250 ESU0 [CBV] 1597 Trades #1 | Reloading chart. | 2020-07-31 10:04:35.666 ESU0 [CB] 2 Min #9 | Reloading chart. | 2020-07-31 10:04:35.750 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Timed out waiting for final send. Canceling I/O. | 2020-07-31 10:04:36.112 Added historical Intraday data request for ESU0 to the queue. | 2020-07-31 10:04:36.170 Intraday data recording state for symbol ESU0 is set to download 'Pending'. | 2020-07-31 10:04:36.170 Triggering next historical data download in queue. | 2020-07-31 10:04:36.170 HD Request # 8 | Downloading Intraday chart data for ESU0 to the file ESU0.scid. Service: cme | 2020-07-31 10:04:36.171 Enabling compression for file: E:\Sierrachart\Data\ESU0.scid. This may take a while. | 2020-07-31 10:04:36.171 * HD Request # 8 | Download start date-time: 2020-07-31 09:58:36.000 | 2020-07-31 10:04:36.171 HD Request # 8 | Using server: ds23.sierracharts.com port 10150 | 2020-07-31 10:04:36.171 Socket (3) | Creating socket. | 2020-07-31 10:04:36.171 Socket (3) | Connecting to IP: 216.1.90.130. | 2020-07-31 10:04:36.172 ESU0 [CB] 2 Min #9 | StartDateTimeForLoadingOrderFills: 2020-07-17 09:58:36 | 2020-07-31 10:04:36.245 HD Request # 8 | Setting DTC encoding to Binary VLS | 2020-07-31 10:04:36.718 HD Request # 8 | Sending historical data logon request message. | 2020-07-31 10:04:36.718 HD Request # 8 | Requesting Intraday data. Start date-time: 2020-07-31 09:58:36. Record interval: 0. Symbol: ESU20 | 2020-07-31 10:04:37.441 HD Request # 8 | Decompressing data. | 2020-07-31 10:04:37.709 HD Request # 8 | Receiving Intraday data for ESU0 starting at 2020-07-31 09:58:36 | 2020-07-31 10:04:39.028 HD Request # 7 | Receiving historical Daily data for NQU20 starting at 2020-07-29 | 2020-07-31 10:04:39.795 HD Request # 7 | Writing historical Daily data to the file NQU20.dly | 2020-07-31 10:04:39.795 HD Request # 7 | Bytes received: 243 | 2020-07-31 10:04:39.796 HD Request # 7 | Received 4 records from 2020-07-29 00:00:00 to 2020-07-31 00:00:00 (3.0 days) and wrote 3 records for NQU20 | 2020-07-31 10:04:39.796 HD Request # 7 | Completion time: 4s | 2020-07-31 10:04:39.802 HD Request # 7 | Daily data download complete for NQU20. Unique request ID: 2 | 2020-07-31 10:04:39.802 Removing historical data download ID 2. | 2020-07-31 10:04:39.802 Triggering next historical data download in queue. | 2020-07-31 10:04:39.802 NQU0 [CBV] 987 Trades #5 | Download is complete for all contract months in chart. Proceeding with data load. | 2020-07-31 10:04:40.180 NQU0 [CBV] 987 Trades #5 | Reloading chart. | 2020-07-31 10:04:40.180 NQU0 [CBV] 987 Trades #5 | Reloading chart. | 2020-07-31 10:04:40.681 Socket (3) | CloseSocket call. | 2020-07-31 10:04:40.904 Historical data download thread signaled to stop. | 2020-07-31 10:04:40.904 Socket (3) | Shutdown started. Waiting for graceful close. | 2020-07-31 10:04:40.904 HD Request # 8 | Timestamp of first Intraday data file record written: 2020-07-31 09:58:36 | 2020-07-31 10:04:40.904 HD Request # 8 | Received 9782 records from 2020-07-31 09:58:36.000 to 2020-07-31 10:04:33.000 (5.9 minutes) and wrote 9775 records for ESU0 | 2020-07-31 10:04:40.904 HD Request # 8 | Completion time: 4s | 2020-07-31 10:04:40.908 HD Request # 8 | Intraday data download complete for ESU0. Unique request ID: 7 | 2020-07-31 10:04:40.908 Removing historical data download ID 7. | 2020-07-31 10:04:40.908 Real-time Intraday chart data file updates started for ESU0 | 2020-07-31 10:04:40.908 Intraday chart data file opened for ESU0 | 2020-07-31 10:04:40.908 HD Request # 8 | Enabling Intraday chart updating for symbol. | 2020-07-31 10:04:40.908 Triggering next historical data download in queue. | 2020-07-31 10:04:40.908 Socket (3) | Socket gracefully closed by remote side. | 2020-07-31 10:04:41.172 Socket (3) | Closed. | 2020-07-31 10:04:41.172 Added historical Intraday data request for NQU0 to the queue. | 2020-07-31 10:04:41.182 Intraday data recording state for symbol NQU0 is set to download 'Pending'. | 2020-07-31 10:04:41.182 Triggering next historical data download in queue. | 2020-07-31 10:04:41.182 HD Request # 9 | Downloading Intraday chart data for NQU0 to the file NQU0.scid. Service: cme | 2020-07-31 10:04:41.183 Enabling compression for file: E:\Sierrachart\Data\NQU0.scid. This may take a while. | 2020-07-31 10:04:41.183 * HD Request # 9 | Download start date-time: 2020-07-31 09:58:36.000 | 2020-07-31 10:04:41.183 HD Request # 9 | Using server: ds21.sierracharts.com port 10149 | 2020-07-31 10:04:41.183 Socket (3) | Creating socket. | 2020-07-31 10:04:41.183 Socket (3) | Connecting to IP: 216.1.90.129. | 2020-07-31 10:04:41.184 HD Request # 9 | Setting DTC encoding to Binary VLS | 2020-07-31 10:04:41.696 HD Request # 9 | Sending historical data logon request message. | 2020-07-31 10:04:41.696 ESU0 [CBV][M] 1597 Trades #1 | StartDateTimeForLoadingOrderFills: 2020-06-22 06:30:00 | 2020-07-31 10:04:42.283 HD Request # 9 | Requesting Intraday data. Start date-time: 2020-07-31 09:58:36. Record interval: 0. Symbol: NQU20 | 2020-07-31 10:04:42.373 HD Request # 9 | Decompressing data. | 2020-07-31 10:04:42.606 ESU0 [CBV][M] 1597 Trades #1 | Reloading chart. | 2020-07-31 10:04:42.668 HD Request # 9 | Receiving Intraday data for NQU0 starting at 2020-07-31 09:58:36 | 2020-07-31 10:04:43.097 Socket (3) | CloseSocket call. | 2020-07-31 10:04:43.098 Socket (3) | Shutdown started. Waiting for graceful close. | 2020-07-31 10:04:43.098 Historical data download thread signaled to stop. | 2020-07-31 10:04:43.098 HD Request # 9 | Timestamp of first Intraday data file record written: 2020-07-31 09:58:36 | 2020-07-31 10:04:43.098 HD Request # 9 | Received 5202 records from 2020-07-31 09:58:36.000 to 2020-07-31 10:04:40.000 (6.1 minutes) and wrote 5198 records for NQU0 | 2020-07-31 10:04:43.098 HD Request # 9 | Completion time: 2s | 2020-07-31 10:04:43.103 HD Request # 9 | Intraday data download complete for NQU0. Unique request ID: 8 | 2020-07-31 10:04:43.103 Removing historical data download ID 8. | 2020-07-31 10:04:43.103 Real-time Intraday chart data file updates started for NQU0 | 2020-07-31 10:04:43.103 Intraday chart data file opened for NQU0 | 2020-07-31 10:04:43.103 HD Request # 9 | Enabling Intraday chart updating for symbol. | 2020-07-31 10:04:43.103 Triggering next historical data download in queue. | 2020-07-31 10:04:43.103 Socket (3) | Socket gracefully closed by remote side. | 2020-07-31 10:04:43.327 Socket (3) | Closed. | 2020-07-31 10:04:43.327 NQU0 [CBV][M] 987 Trades #5 | StartDateTimeForLoadingOrderFills: 2020-06-22 06:30:00 | 2020-07-31 10:04:44.232 NQU0 [CBV][M] 987 Trades #5 | Reloading chart. | 2020-07-31 10:04:44.683 Opened cached Intraday file: E:\Sierrachart\Data\ESU0.scid. Thread ID: 40820 | 2020-07-31 10:04:45.546 Opened cached Intraday file: E:\Sierrachart\Data\NQU0.scid. Thread ID: 40820 | 2020-07-31 10:04:45.546 NQU0 [CBV][M] 987 Trades #5 | StartDateTimeForLoadingOrderFills: 2020-06-22 06:30:00 | 2020-07-31 10:04:48.735 ESU0 [CBV][M] 1597 Trades #1 | StartDateTimeForLoadingOrderFills: 2020-06-22 06:30:00 | 2020-07-31 10:04:49.861 Received HTTP data in SC external historical data client for request ID that is not the current request. Ignoring. | 2020-07-31 10:05:54.715 |
| [2020-07-31 17:14:44] |
| User378741 - Posts: 29 |
|
This is all the message logs, please review
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| [2020-08-03 13:59:32] |
| User378741 - Posts: 29 |
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Why is my futures data delayed
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| [2020-08-03 15:24:44] |
| User378741 - Posts: 29 |
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I have done everything according to the process. Why the data is still delayed. Can you tell me the reason in time?
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| [2020-08-03 15:44:10] |
| User378741 - Posts: 29 |
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I opened the chart and the symbol displayed was【CBV】【M】
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| [2020-08-03 19:57:10] |
| |
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Make sure the symbols of the charts are set correctly. Use this command: Edit Menu: Edit >> Translate Symbols To Current Service If you still have a problem, let us no one particular symbol which is not updating in real time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-07 16:12:30] |
| User378741 - Posts: 29 |
|
Hello, the support staff of your company has already recorded me as a user in China. If my data delay problem is caused by China's blockade, can I use VPN to set up a proxy server to solve this problem? Hope to get your help
|
| [2020-08-14 11:01:44] |
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We are not sure of the answer to this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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