Support Board
Date/Time: Sat, 08 Feb 2025 22:14:15 +0000
monthly subscription
View Count: 764
| [2020-07-29 23:10:31] |
| User695019 - Posts: 32 |
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hello iam new to sierra and i want to pay my monthly subscription through my sierra balance and not through My AMP trading balance. i contacted AMP and they told me i should talk to sierra. thank you |
| [2020-07-30 10:56:56] |
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The first thing you need to do is to tell AMP that you no longer want to pay for Sierra Chart through them and then let us know when that is done and we will do the next step.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-07-30 15:26:29] |
| User695019 - Posts: 32 |
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done, i talked to AMP
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| [2020-07-30 18:32:03] |
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Ok now you are able to pay for your Sierra Chart account directly. Follow these instructions to add usage time to your Sierra Chart account: 1. Select "Help >> Add Usage Credit" on the Sierra Chart software menu. You can also go to this page in your browser: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation Login with your Sierra Chart Account Name and Password. 2. Choose the particular Service Package that you want to automatically renew and press the "Update" button. 3. Add sufficient credit to your Services Balance using any of the available payment options: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit For further information, refer to: Sierra Chart Purchase and License Information: Renewing Access Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-07-30 19:08:12] |
| User695019 - Posts: 32 |
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i did as you refered to, but im sorry i changed the service to package 3 by mistake and then changed to package 5 and directely it payed 26 USD plus 36 usd, now i need to add 12 dollars it says, i dont want package 3, i want package 5 but i already payed for 3 without knowing, so please make refund so i can pay again or take 10 dollars from my balance.
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| [2020-07-30 19:10:18] |
| User695019 - Posts: 32 |
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it my first time i use this platform and make i payment, so i think you will understand. thank you |
| [2020-07-30 19:16:52] |
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With the way that Service Package billing is done, it is not possible to overpay. All of this was managed correctly. You are on the Advanced Service Package and did not pay twice. You have 24 USD available on your Services Balance and you can see all of the transactions here: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-07-30 19:17:46
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| [2020-07-30 19:26:49] |
| User695019 - Posts: 32 |
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yes i couldnt pay the second time because i dont have enough money in my balance, i want package 5 and not 3 ok? i have nothing to do with package 3 the studies i need doesnt exist there, so please change it
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| [2020-07-30 19:28:37] |
| User695019 - Posts: 32 |
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the platform did not give any payment confirmation, i change to package 3 and it payed it self
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| [2020-07-30 19:41:19] |
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i want package 5 and not 3 ok? You are Sierra Chart account is currently on Service Package 5. Nothing further you need to do.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-07-30 19:46:18] |
| User695019 - Posts: 32 |
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but why my usage time will automatically renew in 23 days (2020-08-22) and not in 2020 09 01 ? i payed for a month not 23 days
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