Support Board
Date/Time: Sat, 08 Feb 2025 22:24:29 +0000
unable to log on
View Count: 528
| [2020-07-28 21:42:05] |
| User130499 - Posts: 1 |
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Reading Internal Order ID file. | 2020-07-28 15:29:25.990 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2020-07-28 15:29:26.281 Reading Trade Orders file. | 2020-07-28 15:29:26.291 Reading Trade Positions file. | 2020-07-28 15:29:26.391 Reading Account Balance file. | 2020-07-28 15:29:26.392 UDPListener (1404). Port 22903 | Listening on UDP port 22903. | 2020-07-28 15:29:26.635 Software version: 2138 64-bit | 2020-07-28 15:29:26.650 Primary Thread ID: 12548 | 2020-07-28 15:29:26.650 Usage end date: 2020-09-27 | 2020-07-28 15:29:26.650 Enabled for: Sierra Chart Historical Data Service. | 2020-07-28 15:29:26.650 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-07-28 15:29:26.650 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-07-28 15:29:26.650 Current selected Data/Trading service: CQG WebAPI | 2020-07-28 15:29:26.650 Custom symbol settings values: disabled | 2020-07-28 15:29:26.650 Chart Update Interval: 500 | 2020-07-28 15:29:26.650 Intraday Data Storage Time Unit: 1 | 2020-07-28 15:29:26.650 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-07-28 15:29:26.749 2020-07-28 15:29:26 Local computer time | 2020-07-28 15:29:26.749 2020-07-28 19:29:26 Local computer time in UTC | 2020-07-28 15:29:26.749 2020-07-28 15:29:26 Local computer time in SC Time Zone | 2020-07-28 15:29:26.749 2020-07-28 19:29:19 Server time in UTC | 2020-07-28 15:29:26.749 Local computer UTC time and Server UTC time difference: 2 seconds. | 2020-07-28 15:29:26.749 Program path: C:\SierraChart\ | 2020-07-28 15:29:26.749 Data Files path: C:\SierraChart\Data\ | 2020-07-28 15:29:26.749 OS Version Number: 10.0 | 2020-07-28 15:29:26.749 Locale Setting: C | 2020-07-28 15:29:26.749 Allowed protected custom studies: | 2020-07-28 15:29:26.749 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2020-07-28 15:29:26.750 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2020-07-28 15:29:27.752 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2020-07-28 15:29:27.752 Received 5 login tokens. | 2020-07-28 15:29:30.158 Symbol settings MD5 received. Request ID: 1. | 2020-07-28 15:29:30.259 Symbol settings are up-to-date for cqg. | 2020-07-28 15:29:30.259 CQG WebAPI | Connecting to server api.cqg.com | 2020-07-28 15:29:32.381 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2020-07-28 15:29:32.381 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2020-07-28 15:29:32.383 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2020-07-28 15:29:32.383 CQG WebSocket | Opening WebSocket. | 2020-07-28 15:29:32.401 CQG WebSocket | Sending WebSocket handshake. | 2020-07-28 15:29:32.401 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2020-07-28 15:29:34.384 CQG WebSocket | Server header | Connection: upgrade | 2020-07-28 15:29:34.384 CQG WebSocket | Server header | Sec-WebSocket-Accept: Lv5HYCruxCrVLjJJhVRShqByv9s= | 2020-07-28 15:29:34.384 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2020-07-28 15:29:34.384 CQG WebSocket | Server header | Upgrade: websocket | 2020-07-28 15:29:34.384 CQG WebSocket | Server header | | 2020-07-28 15:29:34.384 CQG WebSocket | Web socket state is now open. | 2020-07-28 15:29:34.384 CQG WebAPI | WebSocket connected. | 2020-07-28 15:29:34.384 CQG WebAPI | Sending market data logon message. | 2020-07-28 15:29:34.451 CQG WebAPI | Market data logon unsuccessful. Server message: Your logon is disabled. Contact your FCM. | 2020-07-28 15:29:35.280 CQG WebSocket socket (1) | CloseSocket call. | 2020-07-28 15:29:35.309 CQG WebAPI | Disconnected. | 2020-07-28 15:29:35.309 CQG WebAPI | Not reconnecting due to connection error condition. | 2020-07-28 15:29:35.309 CQG WebSocket | WebSocket closed. | 2020-07-28 15:29:35.309 CQG WebAPI | WebSocket closed. | 2020-07-28 15:29:35.309 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2020-07-28 15:29:35.309 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2020-07-28 15:29:35.321 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2020-07-28 15:29:35.321 CQG WebSocket socket (1) | Socket gracefully closed by remote side. | 2020-07-28 15:29:35.931 CQG WebSocket socket (1) | Closed. | 2020-07-28 15:29:35.931 |
| [2020-07-29 05:18:35] |
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You need to contact your broker about this: CQG WebAPI | Sending market data logon message. | 2020-07-28 15:29:34.451 CQG WebAPI | Market data logon unsuccessful. Server message: Your logon is disabled. Contact your FCM. | 2020-07-28 15:29:35.280 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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