Support Board
Date/Time: Sat, 08 Feb 2025 20:54:37 +0000
Can't connect to live data
View Count: 508
| [2020-07-27 18:06:35] |
| User761182 - Posts: 3 |
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To Whom It May Concern: My computer recently crashed and so I'm trying to reconfigure my CQG data feed. I'm using the same ID & PW that was sent to me by AMP Global Clearing....copying the PW off their email and pasting it into your platform. It worked fine last time, but is no longer working. Thanks for any help! Account Name: 10Pattern User Message: I have entered my ID & PW for my CQG account and it is not connecting to live data. ---------------------------------------- Selected Data/Trading service: CQG WebAPI ---------------------------------------- Log: Reading Internal Order ID file. | 2020-07-27 12:26:31.089 Reading Trade Orders file. | 2020-07-27 12:26:31.152 Reading Trade Positions file. | 2020-07-27 12:26:31.152 Reading Account Balance file. | 2020-07-27 12:26:31.152 UDPListener (1436). Port 22904 | Listening on UDP port 22904. | 2020-07-27 12:26:31.167 Software version: 2138 64-bit | 2020-07-27 12:26:31.167 Primary Thread ID: 13716 | 2020-07-27 12:26:31.167 Usage end date: 2021-07-13 | 2020-07-27 12:26:31.167 Enabled for: Advanced Features 2. | 2020-07-27 12:26:31.167 Enabled for: Sierra Chart Historical Data Service. | 2020-07-27 12:26:31.167 Enabled for: Denali Real-Time Exchange Data Feed. | 2020-07-27 12:26:31.167 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-07-27 12:26:31.167 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-07-27 12:26:31.167 Current selected Data/Trading service: SC Data - All Services | 2020-07-27 12:26:31.167 Custom symbol settings values: enabled | 2020-07-27 12:26:31.167 Chart Update Interval: 500 | 2020-07-27 12:26:31.167 Intraday Data Storage Time Unit: 1 | 2020-07-27 12:26:31.167 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-07-27 12:26:31.167 2020-07-27 12:26:31 Local computer time | 2020-07-27 12:26:31.167 2020-07-27 16:26:31 Local computer time in UTC | 2020-07-27 12:26:31.167 2020-07-27 12:26:31 Local computer time in SC Time Zone | 2020-07-27 12:26:31.167 2020-07-27 16:26:28 Server time in UTC | 2020-07-27 12:26:31.167 Local computer UTC time and Server UTC time difference: 2 seconds. | 2020-07-27 12:26:31.167 Program path: C:\SierraChart\ | 2020-07-27 12:26:31.167 Data Files path: C:\SierraChart\Data\ | 2020-07-27 12:26:31.167 OS Version Number: 10.0 | 2020-07-27 12:26:31.167 Locale Setting: C | 2020-07-27 12:26:31.167 Allowed protected custom studies: | 2020-07-27 12:26:31.167 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2020-07-27 12:26:31.181 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2020-07-27 12:26:31.218 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2020-07-27 12:26:31.306 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2020-07-27 12:26:31.306 Received 5 login tokens. | 2020-07-27 12:26:31.505 Files to Open on Start up | File does not exist: C:\SierraChart\Data\ExampleChartbook.cht | 2020-07-27 12:26:34.620 Symbol settings MD5 received. Request ID: 1. | 2020-07-27 12:26:35.195 Symbol settings are up-to-date for scdataallservices. | 2020-07-27 12:26:35.195 SC Data - All Services | Connected to data server. | 2020-07-27 12:26:36.620 Triggering next historical data download in queue. | 2020-07-27 12:26:36.620 Triggering next historical data download in queue. | 2020-07-27 12:26:36.620 Triggering next historical data download in queue. | 2020-07-27 12:26:36.620 Triggering next historical data download in queue. | 2020-07-27 12:26:36.620 Sierra Chart account data changed. Requesting updated account information. | 2020-07-27 12:31:30.559 Successfully processed Sierra Chart account data. | 2020-07-27 12:31:31.232 Sierra Chart account data changed. Requesting updated account information. | 2020-07-27 12:35:30.557 Successfully processed Sierra Chart account data. | 2020-07-27 12:35:31.065 SC Data - All Services | Disconnected. | 2020-07-27 12:44:54.934 SC Data - All Services | Disconnected. | 2020-07-27 12:44:54.983 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 2. | 2020-07-27 12:44:55.005 Current selected Data/Trading service: CQG WebAPI | 2020-07-27 12:44:55.005 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-07-27 12:44:55.099 Symbol settings MD5 received. Request ID: 2. | 2020-07-27 12:44:55.553 Requested symbol settings for service code cqg. Request ID: 3. | 2020-07-27 12:44:55.554 Symbol settings received. Request ID: 3. | 2020-07-27 12:44:56.335 CQG WebAPI | Connecting to server api.cqg.com | 2020-07-27 12:44:58.096 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2020-07-27 12:44:58.096 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2020-07-27 12:44:58.162 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2020-07-27 12:44:58.162 CQG WebSocket | Opening WebSocket. | 2020-07-27 12:44:58.197 CQG WebSocket | Sending WebSocket handshake. | 2020-07-27 12:44:58.206 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2020-07-27 12:44:58.352 CQG WebSocket | Server header | Connection: upgrade | 2020-07-27 12:44:58.352 CQG WebSocket | Server header | Sec-WebSocket-Accept: UMdZNywxOzsQKIum3HFIBbFj008= | 2020-07-27 12:44:58.352 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2020-07-27 12:44:58.352 CQG WebSocket | Server header | Upgrade: websocket | 2020-07-27 12:44:58.352 CQG WebSocket | Server header | | 2020-07-27 12:44:58.352 CQG WebSocket | Web socket state is now open. | 2020-07-27 12:44:58.352 CQG WebAPI | WebSocket connected. | 2020-07-27 12:44:58.358 CQG WebAPI | Sending market data logon message. | 2020-07-27 12:44:58.365 CQG WebAPI | Market data logon unsuccessful. Server message: Username or password is incorrect. | 2020-07-27 12:44:58.510 CQG WebSocket socket (1) | CloseSocket call. | 2020-07-27 12:44:58.548 CQG WebAPI | Disconnected. | 2020-07-27 12:44:58.548 CQG WebAPI | Not reconnecting due to connection error condition. | 2020-07-27 12:44:58.548 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2020-07-27 12:44:58.548 CQG WebSocket | WebSocket closed. | 2020-07-27 12:44:58.548 CQG WebAPI | WebSocket closed. | 2020-07-27 12:44:58.548 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2020-07-27 12:44:58.578 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2020-07-27 12:44:58.578 CQG WebSocket socket (1) | Socket gracefully closed by remote side. | 2020-07-27 12:44:58.611 CQG WebSocket socket (1) | Closed. | 2020-07-27 12:44:58.611 ------------------------------------------------------------ IP: 209.122.208.108 (United States of America) |
| [2020-07-27 19:20:31] |
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You need to contact your broker for help with this. Refer to: CQG Trading Platform Service: Common Error Messages Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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