Support Board
Date/Time: Sun, 09 Feb 2025 00:49:55 +0000
Alert log malfunction
View Count: 1058
| [2020-07-23 14:00:10] |
| TeeJay - Posts: 123 |
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Hello, there seems to be something wrong with the Alert manager. I have an alert that says last is above given price. Continuous monitoring. Now if the price rises above that price, and stays above, the alert constantly goes off, which can only be malfunction. This makes no sense. And it is described in the documentation that the condition stays true until it goes false once again. Which is the only way it makes sense. But it does not behave like this. I get constant alerts. I attached a screenshot. You see the price is constantly above and it constantly alerts... Another error is : when the price is gone back way down below the alert price already and you want to activate the same alert it constantly alerts for all the alerts happened minutes or even hours before already with continuous. If you switch it to One time you cannot even enable it anymore, it is shortly enabled, then alerts even if condition is not given, logs a price that was there minutes ago, while the actual price is way below the condition, and immediately deactivates the alert again. Can you please check that? Thanks. |
 SierraChart_64_NiTbhx8Ag5.jpg / V - Attached On 2020-07-23 13:59:13 UTC - Size: 629.69 KB - 276 views |
| [2020-07-23 20:29:21] |
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We will resolve these issues in the next release.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-07-24 02:25:26] |
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We have released a new revision of 2141. These issues are now resolved. Thank you for letting us know.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-07-24 05:27:33] |
| TeeJay - Posts: 123 |
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Thank you for fixing this so quick. I use this quite a lot. Will try it out today.
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| [2020-07-24 13:32:33] |
| TeeJay - Posts: 123 |
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I did not find a download. Tried to download current version but is still on 2138
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| [2020-07-24 15:25:57] |
| John - SC Support - Posts: 37842 |
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You need to download the latest Pre-Release in order to get version 2141. Select Help >> Download PreRelease.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-05 16:05:30] |
| TeeJay - Posts: 123 |
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When is this going into production please? I am not sure of using a pre-release for live trading and the constant alerts are completely freaking me out. Or is it ok to use the pre-release without issues? Thanks |
| [2020-08-05 16:16:32] |
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This has already been released in the main release of Sierra Chart and there are no problems with the prerelease.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-08-05 16:16:47
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| [2020-08-05 16:20:39] |
| TeeJay - Posts: 123 |
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This is not released and is still malfunctioning in 2138. I have never gotten a newer release than that. 2138 was also the version from where I mentioned it Edit : I see 2144 is latest version there seems something to be wrong with my updates then. Date Time Of Last Edit: 2020-08-05 16:22:14
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| [2020-08-05 16:35:58] |
| John - SC Support - Posts: 37842 |
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From within Sierra Chart select Help >> Download Current Version. Let us know if you have issues updating to the current release. You will find the full instructions to perform the update here: Software Download: Fast Update For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-05 16:37:48] |
| TeeJay - Posts: 123 |
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The manual update worked now, thanks. But normally you got a message that a newer version is available and I did not get that. Anyways, it works now, thanks as said. |
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