Support Board
Date/Time: Sat, 08 Feb 2025 19:06:20 +0000
Real-time data failing to connect
View Count: 494
| [2020-07-23 01:20:33] |
| User19165 - Posts: 346 |
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Currently at the Hong Kong open, the real-time futures data is not able to connect giving me a username not authorized response??? DTC Client socket (2) | Creating socket. | 2020-07-23 09:18:57.259 DTC Client socket (2) | Connecting to IP: 8.18.161.133. | 2020-07-23 09:18:57.259 SC Data - All Services | Connected to server. | 2020-07-23 09:18:57.543 SC Data - All Services | Starting socket receive thread. | 2020-07-23 09:18:57.543 SC Data - All Services | Sending encoding request to server: Binary VLS | 2020-07-23 09:18:57.543 SC Data - All Services | Setting DTC encoding to Binary VLS | 2020-07-23 09:18:57.845 SC Data - All Services | Sending logon request message. | 2020-07-23 09:18:57.846 SC Data - All Services | Received logon response. | 2020-07-23 09:18:58.128 SC Data - All Services | Server Name: SC Real-Time Server. | 2020-07-23 09:18:58.128 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2020-07-23 09:18:58.128 SC Data - All Services | Logon error received from server: Username not authorized. | 2020-07-23 09:18:58.128 DTC Client socket (2) | CloseSocket call. | 2020-07-23 09:18:58.129 SC Data - All Services | Disconnected from the server. | 2020-07-23 09:18:58.129 |
| [2020-07-23 01:29:27] |
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We apologize. This is temporarily resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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